Business ProfileforWholesale Direct Motors, LLC

My daughter bought a 2012 Ford Focus from here. The car was fine until all of a sudden she was driving on the highway and the car stopped accelerating not allowing the RPM to go past 2 or 3 an not allowing the car to go in reverse. She took it to the shop and they said it was throwing the code for the catalytic converter. We paid $1084 replacing the converter which did not fix the issue. We took it to ford and found out the car had 3 recalls on it. One was the door handle, PCM update and the TCM (transmission Control Modular) The PCM was updated however, The TCM has been on backorder for 6-7 months and it will be another 3 to maybe 5 months for the car to be fixed. I called wholesale to ask them why they did not disclose or have the recalls fixed before selling us the car. The man that answered the phone was rude not taking any responsibility telling me to take it to the dealer! They should not have sold the car without all recalls being fixed. The salesman who helped us get the car was nice. But this is the worse experience I have had purchasing a vehicle ever. My daughter was almost in an accident on the highway because of this. No dealer should sell a car without taking care of the recalls. That should not be on the consumer if the recall was before purchase.

Thank you BBB for forwarding to us Mrs. H****'s review of our company.
Mrs. H**** daughter Myeesha purchased the 2012 Ford Focus with 123k miles on 2-8 2021. She had the car for 4 months and managed to put close to 10k miles in that time frame with no complaints whatsoever. The one and only time Mrs. Hall called us, again 4 months and 10k miles later, she yelled and used profanity to our salesman. She stated Ford has a recall on the vehicle and wanted to know why we didnt take care of the recall. We explained to her the auto manufacturers are always coming out with rec**** on their vehicles and she would not be charged for the recall by taking it to any Ford dealer. We told her there are times where they will even put her daughter in a loaner while addressing the recall. We told her we could even make the c**** and set the appointment for her. The more we tried to address the issue the more she became loud and disrespectful to our salesman and manager. She never once said anything about a catalytic converter. The fact that she took it to a mechanic shop and they misdiagnosed her issue with a converter and unnecessarily charged her for one is her mechanics fault not ours.
If there is anything else we can do to help Mrs. Hall we would gladly do so.
Thank you
Ray H GM

Let me first address the blatant lies that have been told...we have not put over 10k miles on the vehicle. Not once did I use profanity nor did I speak with a manager. The salesman who we originally bought the car from was pleasant and helpful. When I called to speak to someone about the condition of the car and recalls, that salesman was rude and wanted to throw me back to the dealer after I explained to him we had already spoke with the dealer who informed us that this recall had been out since 2014! So WholeSale Auto should have known about this before selling us the car. When we took it to the mechanic he told us there were 3 recalls. One with catalytic converter, the door handle and the TCM-Transmission Control Module. The TCM is what is preventing my daughter from driving the car. No one from Wholesale offered to call the dealer. We were told by the dealer that the reason why TCM did not mess up until now is because the coldness of the winter (which is when we bought the car) kept it from over heating. The TCM began to go out a couple months ago. This is just wrong. When I called the salesman all I wanted to know was why did the sell us a car with such critical recalls. He was defensive and combative. Telling me go to the dealer and they will fix for free. When I told him the dealer said it would take 4-5 months due to part being on back order...he did not care. As far as he was concerned and the way he came across...they sold the car to us and it was not their problem. If he said I was using profanity and refused their assistance (Which he offered none) He is a liar.

Thank you BBB for forwarding to us Mrs. H***s response. As trivial as this may sound our initial response was that Mrs. H*** put CLOSE to 10k miles NOT over 10k miles in 4 months. She took the vehicle in to Interstate Ford on 5- 24- 21 with 132k miles. She purchased the car on 2-8-21 with 123k miles. Thats a total of 9k miles in less than 4 months. Also she stated that she initially paid 1084.00 to replace a converter that turned out to be misdiagnosed by her mechanic. Those are her own words. Now she states that the converter also had a recall. If the converter had a recall then the customer does not pay for the services done. Some people dont realize that recalls are 100% covered by the manufacturer. This is what we were trying to convey to her when she screamed at us and began to use profanity. The salesman that she is praising is also the one that stated she yelled and cursed while she was talking to him. We can understand her frustrations with the manufacture issuing a recall but that happens in this industry with every manufacturer from Acura to Volkswagen to everything in between. If there is anything else we can do to help please let us know.
Ray H GM

The amount of miles that are on my daughters vehicle is trivial and irrelevant, although Wholesales found the need to mention it. Mistakenly, I said that the converter was on the recall but it was actually the PCM update that was on the recall list along with the door handle and TCM (Transmission Control Modular). The Converter was fixed separately which did cost us $1084.00. That was another code that came up when we initially got the diagnostic. I have the paper work to prove it. If wholesale motors called the dealer to find out the date we took the car to the dealer and mileage (which is intrusive being that they are no longer the owners of the vehicle and we did not give them permission) then they would also know what recalls were fixed and that it was not the Converter. Why we understand that recalls are 100% fixed by the dealer...as stated in my previous response the recall on this Ford has been out since 2014 and they should have known and had those recalls fixed before selling us the vehicle. If they would have done their due diligence with fixing all the recalls and codes before selling the vehicle as they have done to defend themselves for this complaint, we definitely would not be where we are today on this matter. Our frustrations are clear and valid being that the car has now been siting since May and the TCM is on backorder and we were told by the dealer it will take 5-6 months to get fixed. We would have never bought the car had there been such a major recall. The TCM is a serious matter being that it stops acceleration and jerks which as the recall states can cause an accident. Furthermore, if that was the same Salesman that did so well with selling us the car...I am applaud that he is only nice and willing to help when he is making a sale. He should be coached on Customer Service Etiquette as he is the one who was combative and defensive because I inquired if they have all recalls fixed before selling their cars. I never yelled or used profanity, even though as a paying customer who now has a car that cannot be driven, has every right too. There is nothing that they can do for me but take every VIN# they have on the lot and fix all recalls on their vehicles so there will not be another victim like my daughter being sold a Lemon.

Tangie

Thank you BBB for forwarding to us Mrs. ****s follow up. We do find it relevant to mention the close to 10k miles that her daughter put on the vehicle before she had any issues with it and again the issue she has has to do with a recall issued by Ford Motor Company. She did not buy a "lemon" yet she wanted to mislead into thinking the vehicle had all these issues from the beginning. We have no control over recalls. Its that simple. We did not call the dealer to verify anything. We subscribe to Autocheck and Carfax and they stated that the vehicle went to Interstate Ford on 5-24-21 with 132k miles. Mrs **** did not want to mention the miles until we addressed it and let her know that we know of the close to 10k miles her daughter put on it before having any complaints. Our salesman has received many praises for his customer skills before, during, and after the sale. Mrs. hall herself praised the salesman. Of course anyone is going to become a bit standoffish when they have someone on the other end yelling and cursing at them. Our salesman had nothing at all to do with Ford issuing a recall yet Mrs. **** still found it necessary to yell and curse at him. He actually handled it a lot better than most people would have. We are all customers and consumers in everyday life. That does not give us a pass to yell and curse at someone over the phone or working behind a counter. Especially when they had no control whatsoever about that particular situation. Finally Ive worked in this industry for over 22 years and was a sales manager at multiple both new car franchise and used car stores and there is not 1 dealer in the nation that takes care of all the recalls on their lot issued by the manufacturer. That goes for the new car franchise dealers that have a used car sale department as well. If Mrs. **** would like to reach out to the proper legislation to have a law requiring that every dealer new and used in every state address any and all recalls known and unknown at every purchase then we would gladly encourage that and help by writing out a statement expressing Mrs. ****s situation and grievances with these recalls. We would of course comply to that law and those procedures in place in order to conduct our day to day business operations as Im sure every other dealer in the country would. We respectfully consider this matter closed and thank you once again for intervening.
Ray H GM

To be CLEAR...I don't need to mislead anyone...We bought the car in February...the check engine light came on the end March. We got a diagnostic (I have the documents with the date) on the car and were told it was the catalyst converter...WE HAD THAT FIXED. There wasn't close to 10k miles on the car then! When the weather changed is when the TCM began to fail, (As I stated in my previous response we were told it did not mess up because it was cold and the TCM messes up when it overheats. Which is the recall). we took it to Champion they said the recall was the PCM, door handle and TCM that was on May 17th...we took it to Ford on May 24th. So this car has been messed up since a month after we bought it. My daughter works in Springboro we live in Trotwood THAT IS WHY THE MILES ARE CLOSE TO 10k!! Since a month after we had this car WE HAVE HAD NOTHING BUT PROBLEMS. Again...your salesman is a liar. I NEVER yelled or used profanity. Your salesman had nothing to do with the recall...however, Wholesale received notice of said recall and should not put that on the burden of the consumer. Especially if they knew! I will not only be reaching out to the proper legislation...I will also be contacting an attorney because I still have a car that cannot be driven and bought under false pretense of it being a safe vehicle with no major mechanical issues. We will let a Judge consider this manner closed. Furthermore... why wouldn't you want to get the recalls fixed? They are free right? Oh! You just ignore them no matter how major they are with potential accidents? You don't tell the customers, just let them deal with it? Ok good...noted. I have also been in Customer Service for over 22 years and would never turn a blind eye to the grievance of the customer and pass it along. You never offered to call the dealer, we never spoke with the manager and no one verbally abused the salesman. We have proof of that as well. Thank you BBB for posting this dialogue so that other potential customers can get an HONEST take on this business and it's practices.

Tangie