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Business Profile

Tree Services

Fugates Tree Service
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I verbally contracted with Fugate tree service to remove a tree from my back yard for 1750.00 on 9-18-24. The contract was to remove the tree and grind the stump, remove the chips and fill the hole with topsoil. They cut down the tree, removed the trunk and then told me that they did not have a stump grinder available. Dan Fugate told me to hold back 250.00 and he would come back the next weekend to finish the job. I waited 2 weeks and called his office. The person who answered said she would tell him and insinuated that it would be taken care of that weekend. It was not. Now he will not answer his phone. I cannot get the job finished for 250.00 I originally thought the job would be done in one day and I could plant grass before winter. It is now too late for that but I still want it finished. Since he does not have a stump grinder [which I assumed he did] I suggest he subcontract that part. Then I will pay the final 250.00.

    Business Response

    Date: 10/31/2024

    Everything has been taken care of.  He hurricane storm damaged set up way back in taking care of some things.  We still need a little topsoil to finish his entire job, but this should be taken care of in the next day or two.  

    Customer Answer

    Date: 10/31/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *****

  • Initial Complaint

    Date:07/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On feb 17 fugate tree service was cutting down a tree located at **** **** ******** ***
    The gentleman ask my husband if they coukd take a panel of our privacy fence down to get access to the tree
    My husband said yes as ling as you put it back up
    They ended up breaking a post from the base , put it back up by a string
    The fence is still damaged no one came back to fix it , now today on July 7 they came to cut a different tree on same property . I approached them about our fence and they only apoligized

    Business Response

    Date: 07/17/2023

    After speaking with the crew that was at this location I was advised the fence and surrounding area was in very poor shape and the gentleman who lives at this location  gave them permission to 

    place the fence post back  any way they could.  It was initially being propped up by the tree they removed.  However, if the lady of the home would like for them to come back and "fix it"  the best they

    can, they will do so. However it may be a few weeks before they can since this is a busy part of the season for them.  If they happen to be working in that area any sooner they will take care of it then.

    Sorry for the confusion, 

     

     

    Customer Answer

    Date: 07/17/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** ********

Fugates Tree Service is BBB Accredited.

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