Complaints

This profile includes complaints for Anton's Transportation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anton's Transportation

  2206 Needmore Rd Dayton, OH 45414

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  Anton's Transportation

  7200 N. Dixie Dr. Dayton, OH 45414

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  Anton's Transportation

  2718 Wayne Ave Ste 101 Dayton, OH 45420

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 05/17/2024
  Amount Paid: This ride is provided and paid through my insurance company.
  What the business is committed to provide: This business commits to providing safe rides to and/or from appointments such as; the doctor, the grocery store, food pantries, WIC appointments, the pharmacy, the gym and job training services. This particular ride was too and from an appointment that was cancelled by the provider several months prior.
  What the nature of the dispute was: I am unsure why the ride was still in their system because the rides should have been cancelled prior to the transaction dated for 05/17/2024. The primary reason for my dispute is that I received a "now show" for a trip that I cancelled a day prior. The day before, I received a text message stating a reservation was made. I clicked on one of the links that I received and clicked cancel. I received confirmation through the link that the trip was canceled. Unfortunately, I was not provided with a confirmation text. The next day, the driver showed up at 1:11 p.m. He was timely within the timeframe that he was supposed to arrive. I noticed the car outside and waiting. I approached the car and informed him that the trip should have been canceled yesterday through the confirmation links sent to my phone. I may have said app because the links direct me to their app. He told me that he would take care of it and departed. I then called the taxi company, Anton's Transportation to confirm whether I received a "no show" or not. I calmly expressed that I canceled the ride a day prior through the links. She confirmed that I received a "no-show". The representative then raised her voice. After her refusing to reverse the no-show and raising her voice I asked to file a grievance. She then transferred the phone to someone else, I would assume him to be the manager. I explained the situation and instead of responding to what I explained to him he gave me a defensive response that was off subject.

  Business Response

  Date: 05/31/2024

  The way the rides that are being paid by a persons insurance company work is the rider makes the appointment with their insurance company. The insurance company then puts the ride on our portal where we download the trips for the next day. Once we download the trips from the insurance company portal they are in our system as active trips unless we are contacted by the insurance company or the rider to cancel. No one ever contacted us to cancel this trip. There is no benefit for us to send a driver to a pickup that the rider is not going to ride since we do not get paid for no shows. Also we did not send the text confirming her ride. This must have been her insurance company however if we already downloaded the trip on our end before she cancelled it on our insurance company website it would have still been a active trip since we were never notified to cancel it. Once our driver shows up to a members pick up location if that member does not ride it is marked as a member no show. If the member or the insurance company calls us and cancels before the driver is at the pick up location it is then marked as a cancel. To me it sounds like she cancelled with her insurance company however they never reached out to us to notify us so we sent a driver per their request. This would have never happened if the member or the insurance company would have reached out to us and cancelled the trip. If you need anything else please let me know.