Business ProfileforColdwell Banker Heritage Realtors

Contacted Coldwell Banker maintenance on November 12th, 2023 via Rental Website, about my door. The glass in the door (small window) cracked due to inclement weather. They sent someone out to take a look glass in November of 2023. They took measurements of the glass, which is about 7/12 by 101/2 inches. The size of a small IPAD. They told me that it would take 4 weeks for glass to be repaired, and that someone would contact me. I did not hear anything back after four weeks, so I contact Coldwell Banking on December 13th for an update. I spoke with the secretary, Leslie. She said that it could take 6 to 8 weeks to get the glass in. She did contact me via text message to set up an appointment for January at 12 noon on a business day. She said someone would be out to fix the glass in the door. Well, that did not happen. She did contact me again, to let me know that someone would contact me since they did not show up to fix the glass. I contacted them again, on January 23, 2024. I spoke with Leslie, again. She said that the office manager, Julie, would contact the contractor to get an update. So far, I've heard nothing. I did leave a voicemail at 937- 482-0082. on Jan 23, 2024, letting them know, that if the glass door is not fixed by the 3rd week in February, that I would call back to see if I could get permission from the owner of the property (I would need it in writing), so that I could pay someone to come out and fix the glass in the door. Also, I did contact several glass repair companies in the Dayton, OH. area, but I was told they do not repair Hopper Glass windows. Since the repair is so small. And one repairman told me that the whole door would have to be replaced.