Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother ******* ******** paid a security deposit of $695 on 1/31/25. She moved into her apt *** **** *** *** ** ****** ** ***** on 2/1/25. She paid her February and March rent. On 3/9/25 my mother suffered multiple strokes on both sides on her brain ending her up admitted into the hospital till 3/20/25. She then had a craniotomy on 3/27/25 to biopsy and Brain tumor they found. My mother is deemed medically unable to live on her own and I moved her in with me. I was in contact with ***** from Manco Dayton properties informing her of the circumstances and was told the owners would allow my mother out of her lease as long as she was out by 4/1/25 since March rent was paid. I moved my mother out 3/23/25 and contacted ***** 3/24/25 I sent emails, and contacted ***** multiple times leaven voicemails and finally got a call back on 4/3/25 informing me that the owners declined my mother her security deposit since she is breaking her lease. I reviewed lease agreement and it doesn’t state withholding desposit due to medically not being able to fulfill agreement. I was then told that everything was forwarded to ******* ****** property manager. I’ve also sent emails, text messages, and multiple voicemails to ******* since 4/3/25 and still have not gotten a returned call about this matter. I would not advice anyone to rent from this horrible company. My mother could really use the refund she is not aloud to work and has bills piling up.

  Business Response

  Date: 05/09/2025

  The tenants mother moved out due to health issues and broke her lease. The daughter started calling within a few days about the deposit being refunded but was told that we have 30 days to return a deposit or a statement of things that a tenant would be being charged for towards the deposit. She was also told by multiple employees that because the lease was broken the owner did not want to give the deposit back. She continued to call us over and over because she wanted  a different answer. I let her know again 2 weeks ago that our decision was final.
  
  

  Customer Answer

  Date: 05/09/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The business response is incorrect and a lie. I only spoke to one person ***** who is the property manager. During our first conversation ***** informed me that she would reach out to the owners to see about my mother ******* ******** getting her deposit back. After not hearing back from ***** I reached out again. Once ***** did return my call on April 3 she informed me that everything has been transferred to ******* and that ******* would be the one reaching out to me in regards to why the owners declined to return the deposit. ***** did tell me at this time that the owners said they would not refund because my mom broke the lease. My mother never had the change to fulfill the full lease as she suffered multiple strokes and was deemed unfit to return to her apartment and needed 24/7 care. My mother only lived in this apartment for one month. She moved in February 1, 2025 and was moved out by March 23, 2025. My mother was admitted to the hospital March 9th 2025 where she was remained until March 20. She then was admitted again March 27th-March 30th 2025 due to her having to have a Craniotomy for a brain mass. Which all was explained to ***** at the time. On April 3 immediately after speaking with ***** and was told that everything was transferred to ******* and was provided with her contact information. I called and left her a voicemail. Never to get a returned call. On April 8th I sent ******* a text message, again never got a response. Finally on April 28 I sent another text informing ******* that I filed a BBB complaint and a real estate complaint against her and her company. At that time is when I got my first ever reply from Chelsie. So, the response i spoke with multiple people is a lie! The response I was just trying to get a different answer, another lie. I was trying to get an answer in general. And was just requesting to speak with an adult at this sorry excuse of a business. I am appalled at how they treat their tenants, and most definitely disgusted at how their customer service is. I have attached real estate complaint which has all correspondents I made to ******* and to Karen. It also has the ONE conversation that ******* and I had. 
  
  
  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 05/19/2025

  This tenant was told what would happen if the lease was broken. They broke a lease and we told them that they would not receive their security deposit back. She has called us over 40 times looking for a different answer, this is more than borderline harassment. The person making this complaint was not the tenant, it is her daughter. The tenant signed a 12 month lease and in that lease there is nothing stating that if you can no longer hold up your end of the contract due to medical reasons that you will receive your security deposit back or that you can dissolve the lease without penalty. I have no answered the 15 back to back phone calls because I am not going to just continually get yelled at by this person nor should my employees have to endure that when the answer remains the same. 

  Customer Answer

  Date: 05/19/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: first correct thing this company has said I am not the tenant I am her daughter yes. I have taken over as POA due to my mother’s medical condition as I have explained multiple times she suffered multiple strokes from Jan-March when she was hospitalized and had to undergo a craniotomy. Which left her unable to live alone and to need 24 hour observation. As, I explained this to the ONE employee I spoke to Karen! I have never even spoke to Chelsie. Except in a text message so how I managed to scream at her or her employees is insane. And yes I called multiple times because yet again, ******* would not return my calls nor speak with me in this matter as I was told by ***** that ******* would be the one to take over. And it does not state in the lease that she would not be entitled to a refund due to medical issues as she only lived in the apartment for one month and did everything on the lease agreement except the written 30 day notice because of her medical condition happening with notice. Also, again. She had NO choice but to break the lease she was not given the option to fulfill the 12 month agreement she was deemed medically unable to live there alone! They are literally treating disabled tenants like trash, stealing money, and lying. Goes to show what type of people works in that establishment! 

  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/30/2024 they charged me $575 for and eviction but services were not rendered. They also over charged me $423 on 1/21/2025 for a new toilet that was clearly used. The maintence department overcharge for all their services and do not complete them in a professional manner. Instead of completing a repair, they provide you with a botched refurbishent, causing repeated service requests. On top of that they embelish the services provided. Manco's team are very difficult to get in touch with. Over the past several weeks I have made multiple attempts to contact the manager ******* ****** but have been unsuccessful in doing so. She will not speak to me reguarding my account. She did partially respond to one of my emails, but did not address it in its entirety. Ive also reached out to **** ******** and have not recieved a response from him either. We had to place $750 in a Owner reserve on 10/25/2021 for excess expenses that was never used and now they saying its a $0 balance now that we are ending our contract with them. However as a part of our contract we had to maintain that balance.

  Business Response

  Date: 03/06/2025

  8/30/2024 – An eviction fee was charged to this account when the owner advised us to carry out the eviction for **** ****** ***  The tenant ended up vacating the premises prior to the eviction process, so it was not completed.  A refund for this eviction charge was applied on 2/19/2025 as soon as the owner brought it to our attention.  This was merely a timing and communication issue, and ManCo never disputed the refund.  The charge and refund is reflected on the Owner Statement that is attached dated 8/1/2024-2/28/2025.

  1/21/2025 – The Work Order the owner is referring to is for a toilet replacement because the tank cracked on the one in the unit.  Our technician replaced the toilet (with a new toilet), but did not bring the correct bolts, so reused the ones that were on the old toilet so the tenant had access to the toilet.  Our property services manager had a new Work Order in progress to replace the bolts at no charge to the owner (entered in as a recall).  The owner then terminated management services before our technician was able to return to the unit. We are more than happy to complete this task, and there was never an intent to leave those bolts in place.

  10/25/2021 – The property reserves we retain on our accounts is not a bill and has no cash value, it is simply reserved from the owner’s income from rents.  Once the reserve is released, all funds in the account are sent to the owner.  This final payment was completed on 2/26/2025.  This has been explained to the owner, but after she had submitted her complaint to the BBB.   She has confirmed she understands how the reserves are handled via email which will also be attached.

  In response to her complaint on having trouble getting in touch with ******* and ****, I have email threads that shows our attention to her requests.  **** is not the right person for these transactions. Both ******* and I have had many interactions with her.  It sometimes takes time to review complaints from owners regarding charges, and she expected immediate responses which is not realistic.  I have also attached a full owner statement from 10/1/2021-2/28/2025 to discredit her claim of ManCo overcharging for maintenance.  I think if she had truly felt that way, she would have terminated management long ago, not after almost 5 years of service.  All of the items she listed in her complaint have been addressed and handled since the complaint was submitted.  She did not allow us the time to fix these issues before she submitted the complaint and terminated management.  

  Thank you for your time in reviewing this dispute.  Have a wonderful day!

  Business Response

  Date: 03/07/2025

  our property service manager sent this work order that shows the recall for the toilet bolts on 1/20/25.  It says it was canceled because the owner terminated management.