Complaints

This profile includes complaints for Pawsitively Perfect Grooming & Self Bathe's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pawsitively Perfect Grooming & Self Bathe has 2 locations, listed below.

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  Pawsitively Perfect Grooming & Self Bathe

  8960 Kingsridge Drive Dayton, OH 45458

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  Pawsitively Perfect Grooming & Self Bathe

  8960 Kings Ridge Dr Dayton, OH 45458

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday January 25th, I acquired a grooming service from this company for my dog *******. His initial appointment was 9am and I picked him up around 11am. Around 10:50-10:55, I had a got a call saying that ******* was done with his grooming appointment and "he did a great job." To my surprised when I had got there 5 minutes later to find two groomers saying to me, "******* did hit his head on a pole and now has a puppy bruise." I immediately asked, "Why wasn't I notified of him hitting his head." Seconds later they bring my dog out and showed me the initial bruising in his ear where I noticed dried up blood in his ear and also around his face area. Where I asked what had happened to his face, the lady who was ringing me out stated "Oh we did not see that, ******** document his the bruising around his left eye." So I am immediately questioning their story because I had noticed more bruising on his face even though his face was not supposed to be touched, only the top of his head which I stated in the consultation before the groom. When I got to my car and could check out my dog fully, I noticed multiple bruising within the entire portion of his body, a red bump on the back of his head on the left and right side, bruising on his snot, around his eye, his genital areas were inflamed and red, and also the bruising in his ears. I called to speak to the manager and she told me to come back in, so she could take a look and to her surprise she had told me, "this is the worst bruises she has ever seen." She only took three pictures although he had multiple bruising and said she would send all this information over to the owner and then he will decide how to compensate me.
  
  On Monday around 3pm, I did not receive an initial call from the owner. I called three times and my number had rung as busy all three times. I called from a different phone and that is when my call actually went through. (ran out of characters but it is more )
  
  I HAVE PICTURES OF EVERYTHING!

  Business Response

  Date: 02/21/2025

  Dear Better Business Bureau,
  We are heartbroken to be in this position, defending our small, family-owned business against false accusations and an intentional smear campaign. At Pawsitively Perfect Grooming & Self- Bathe, LLC, we treat every pet as if they were our own, and it is deeply upsetting to have our integrity questioned over an unfortunate grooming experience.

  ******* ******* dog, *******, visited us for the first time on January 25th. As with all pets, his safety and well-being were our top priorities. We have video documentation of his visit, including check-in, drying, and check-out. From the start, ******* was extremely anxious and
  uncooperative, flailing on the drying table, lunging at the groomer, and making the process extremely difficult. Our Pet Stylist used all proper techniques and equipment to ensure his safety, but at two specific moments, ******* attempted to escape restraint and bumped his head on the grooming arm. This was not due to negligence or mistreatment, but rather his own erratic movement, despite our best efforts to keep him secure.

  When Ms. ***** picked ******* up, we were completely transparent about the challenges of his grooming session. As a goodwill gesture, we provided a free spa package and a 15% discount. Later that day, Ms. ***** called, and our manager invited her back in to discuss her concerns in person. During that visit, our manager noted minor discoloration on *******’s face and ear, and Ms. ***** seemed understanding at the time.

  Tragically, the following day, our business experienced a personal loss—someone very dear to us passed away. As a result, we were unable to return to the salon on Monday as planned. While we did not hear from Ms. ***** that day, we were informed that she called on Tuesday, stating we had “one hour to call her back.” Despite this aggressive approach, we still reached out, and our owner, Adrian, spoke with her for nearly an hour, listening to her concerns and offering solutions. He even offered a free grooming session to help ******* adjust to the drying process. However, Ms. ***** was not interested in finding a resolution—she only wanted a full refund. When we did not comply, she stated that she would “do what she had to do” and went on to make good on that threat.

  In the days that followed, Ms. ***** initiated an online attack against our business, recruiting friends and family to leave fake, scathing reviews across multiple platforms—Google, Facebook, Instagram, TikTok, and various community sites. She posted videos encouraging strangers to leave us negative reviews, all over a $61 refund that we had already tried to fairly address. The accusations she made—claiming ******* was “abused” and “bloody”—are outright false. There was no blood, no neglect, and no mistreatment. If there had been, why was ******* never taken to a vet? We asked Ms. ***** directly, and she admitted she had not sought veterinary care. If this was truly about her dog’s well-being, why didn’t she take that step before launching an attack against our livelihood?

  We love what we do. We pour our hearts into this business every single day because we genuinely care about the pets in our community. It is devastating to have someone try to tear down everything we’ve built over one difficult grooming session, especially when we made every effort to resolve the situation with kindness and fairness. While we initially sought legal
  
  counsel, after much prayer, we decided we did not want to retaliate in the same hurtful way Ms.
  ***** did. We do not believe in tearing others down.

  We ask that the BBB recognize this complaint for what it truly is—an attempt to harm a small, family-owned business by weaponizing false claims and social media. We stand by our professionalism, our transparency, and our dedication to providing safe and loving care to every
  pet we serve.
  

  Sincerely,
  ****** & *** *******
  Owners
  Pawsitively Perfect Grooming & Self-Bathe, LLC

  We have attached our response to the complaint above.

  Customer Answer

  Date: 02/24/2025

  Here is the pictures of the dried of blood and a screenshoot of me calling their facility multiple times on that Monday. Their statement is completely unprofessional and preposterous. Their calls are recorded and if you listen to the call I never threatened them to calling me within the hour. I also recorded the phone call of ****** telling me “ to not go to the vet because it is just a puppy bruise.” To place blame solely on me and take any accountability for your actions and making it seem like i’m trying to attack on “ a smile business” is completely unprofessional.