Complaints

This profile includes complaints for SVG Motors Dayton's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SVG Motors Dayton

  400 Shoup Mill Rd. Dayton, OH 45415

• 

  SVG Chevrolet Greenville

  1225 E. Russ Rd. Greenville, OH 45331

• 

  SVG Toyota

  1132 Highland Avenue Washington Court House, OH 43160

• 

  SVG Buick GMC Springfield

  242 E Columbia St Springfield, OH 45503-4211

• 

  SVG Motors Beavercreek

  3415 Seajay Dr. Beavercreek, OH 45430

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *Purchased a 2016 Chevy Cruze LT1 from SVG Motors on 8/16/23 from Ken Bailey, no issue with him.
  *Drove out of the dealership parking lot, it was raining, the blades flew off.
  *Later on during that week, tire pressure lights for both of the right side wheels came on, I was putting air in the tires multiple times a week at $2 a pop.
  *8/26/23 The car would not start, I got a jump, went to the store, came out 20 minutes later, and the battery was dead again.
  *The battery was tested at Auto Zone, battery could not hold a charge, bought a new battery. For the next few weeks, I was putting air in the tires every other day.
  *Took car in, tires were checked, and they assumed it was a bad tire sensor and I think I was told they replaced them. PSI lights cam back on.
  *Week of 9/24/23, the indicator light showing "A/C is turning off" due to engine overheating came on at least two times that week.
  *9/29/23 Car overheated and all the warning lights came on, the car was smoking. car was towed to the dealer about 7:30am, dealer was not open, but I did leave a VM to inform them why the car was there, I did not receive a call from them, so I called the about 10am, and I was told by a Chris very rude, that he didn't call because he didn't know who's car or why it was there as if it didn't have a VIN# or plate, they have had the car since.
  *Multiple calls were made, no one answers the phone there ever. The two or three times we have talked to someone, we were lied to about the status of the car or we were told some would call us back, they didn't. We were told the car would be ready on 10/11, 10/12, 10/13, it wasn't.
  *10/14 Went to the dealer to inquire about the car, I cursed and the manager tried to weaponize Beavercreek police against me because that is the threat that is used with people of color and stood up in a threatening manner and told me that I wasn't a man for cursing at him, his feelings got hurt. He told me I should have bought the extended warranty.

  Business Response

  Date: 10/20/2023

  
  We are sorry to hear about your experiences with SVG Motors and the issues with your 2016 Chevy Cruze LT1. It sounds like you've had a series of frustrating problems and difficulties with both the car and the dealership.
  We also apologize for the discomfort caused during the interaction and understand your frustration with the manager's response and the overall experience. We regret if there was a perception that the call to the police was related to skin color. In today's world, ensuring safety is a priority for all individuals, and we take this responsibility seriously. Our dealerships have, on previous occasions, needed to involve authorities for various situations, irrespective of individuals' skin color.
  It is important for SVG MOTORS to handle customer concerns with professionalism and empathy, regardless of the circumstances' appreciate your feedback and will use this complaint as a learning tool to improve how our sales and service teams handle similar situations and we will strive to improve our service to ensure a better experience for all customers. Thank you for bringing this to our attention.
  
  

  Customer Answer

  Date: 10/20/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I am still having the same tire issues and no one has explained what was/is wrong with the car and/or resolved any of my issues or attempted to make this situation right with me, this is the same response I got the first time. I'm still losing air in the tires, and I need to be compensated for moneys that I lost. This is the same apology without any real results! 
  
  
  
  Sincerely,
  
  
  
  ****** ******** **

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a dodge grand caravan from svg motors in Beavercreek in July of 2021 two months later I was driving home from work on a back road and the whole car shut off the lights were going crazy long story short I had it towed to svg to check it out they said it was the battery. It would have been under warranty at this time they replaced the battery and it was fine until about a year later the exact same thing happened and then they said it was the alternator so I had that replaced! Less than a year later the same exact issue happened on the highway going 75 mph with my two young children! It was very scary and we could have easily been hit ! I had it towed to them again now finally they say it’s an electrical problem and they are not accountable for any thing to do with it, even though it was misdiagnosed two times before! It would have been covered by my warranty if they wouldn’t have misdiagnosed it in the first place. I am so beyond frustrated with this situation they don’t care about people’s life’s at risk ! They said they threw a new battery in it as a kind gesture! Then they told us to go to a dodge dealership but have not offered to pay for the issue and when I suggested this they said its not our fault! I do not think we are accountable for this since this happened 2 months into owning it and I would like them to pay for what it messed up on the vehicle or give me all my money back and take the van back, this situation really scared me and my kids we were stranded on a busy highway until the police arrived ! ***** the manager there said he started two months ago and he isn’t liable for this ! He also said how do you know it’s not the alternator you had put in by someone else! I said because it’s electrical problem is that not what you guys said? Also the mechanical that is looking at it said that the battery hold wasn’t installed and everything installed was loose thanks a lot svg ! I don’t believe they have done anything to help us!

  Business Response

  Date: 08/29/2023

  In 2021, the customer purchased a 2012 Dodge Caravan with 127,000 miles from SVG Beavercreek. Returning after two months in September, SVG installed a battery. In September 2022, the customer returned to SVG, reporting the same issues as the previous year. After testing, SVG identified battery-related problems and replaced it at no cost to the customer. The customer returned in July 2023 with recurring electrical issues and mentioned a new alternator installed elsewhere. Despite efforts, our technician couldn't pinpoint the electrical issues. SVG once again replaced the battery free of charge. Although an extended warranty was purchased, it only covers the powertrain. Prior to sale, SVG conducted a Used Vehicle Inspection, ensuring safety; however, future issues aren't predictable. SVG recommends the customer to visit a Dodge service center for further evaluation. 
  
  
  

  Customer Answer

  Date: 08/29/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because, after two months it had an electrical issue that was there before we bought it! I don’t understand how svg is saying reoccurring electrical issue because we were not aware of this from the beginning, they stated it was electrical after the third time we came in! It was obvious it was an issue before we purchased it and svg just wanted to push the problem to us and not care about our safety at all! If they thought it was electrical from the beginning then why weren’t we informed of this to get the problem fixed when it was still under warranty! They just stated over and over that it was the battery not electrical issue! Yes I went to get the alternator fixed else where because svg was not fixing the issue and I did not trust them! Even the third time with the “new battery” free of charge, the mechanic that looked at it said they didn’t install it properly! I don’t think we are liable for this because it was preexisting and svg should take responsibility for misdiagnosing the problem three separate times and waiting until the vehicle was not covered under warranty to give us the real diagnosis! As you can see in the invoices I attached prior they are all exactly the same issue this should have been fixed properly the first time! 
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:08/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SO I WAS ISSUED A GAP INSURANCE REFUND OF $693.20 BUT IT WAS SENT TO THE SVG IN EATON. WHEN CALLING THEM ABOUT IT I WAS TOLD TO SEND THEM A PICTURE OF THE LETTER SO I DID AND WAS TOLD THEY WOULD CALL RIGHT BACK. WELL THE NEXT DAY STILL NOTHING SO I CALLED AGAIN. THEY SAID THEY HAD TO CALL THERE CORPRATE LADY AND THEY WOULD CALL BACK. WELL I WAITED AND WAITED AND FINNALY DROVE UP THERE TO SEE ABOUT MY REFUND. THEY SAID THEY SENT IT TO THE PLACE I GOT MY LOAN AND THEY WOULD HAVE TO SEND IT BACK TO ME SO FOR ME TO CALL THEM. I CALLED AND THEY SAID THEY DIDNT HAVE IT. SONI CALLED SVG BACK AND THEY SAID OH WELL WE JUST SENT IT CALL THEM NEXT WEEK. WELL I DONT KNOW HOW THEY SENT IT WHEN I WAS TOLD THEY ALREADY SENT IT SO THAT DIDNT MAKE ANY SINCE. SO TODay I called the loan company which is next week now and they said they never got it. So I would like to know why they keep screwing me around. By law it is my refund....but there trying to keep it I guess.id like my refund asasap because this is ridiculous. They lied to me over and over and I think that's uncalled for.

  Business Response

  Date: 08/14/2023

  The customer acquired a vehicle from our ***** branch and traded in their previous vehicle, which was covered by gap insurance. SVG diligently handled the cancellation of this insurance, necessitating a direct payment to the gap insurance provider. The next step requires the customer to personally contact the company for their refund. Please see the attachments. 

  Customer Answer

  Date: 08/14/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I did call the company and they have not got it yet. So I called and asked for a receipt and/or a invoice to prove that SVG ***** did pay it and I was told they would call back. Well still no word about that and everytime I put eatons SVG they switched it to dayton. That's my bad somewhat and they need to fix that on this site. Anyways inhave done everything and yet I'm still getting the run around. So once I get an invoice or receipt proving they paid the loan company my refund, I can take my investigation to them. But until it is proved then SVG in ***** would be at fault. Still though... they told me they sent it then 1hr later told me they sent it again. That's why I'm requiring proof. Sorry for the inconvenience, but that is my refund and if I didn't call about it then I would never have known either.
  
  Sincerely,
  
  
  
  ******** *****

  Business Response

  Date: 08/16/2023

  The customers account has been paid and check cashed..  Please see attachment . 

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I got my 2020 Dodge Durango gt towed to SVG Motors Beavercreek on 8/3/2023 because of my starter went out my truck. I then came back 8/7/2023 to get it towed and serviced elsewhere, the top sales men (***) said they lost my key and it was out of there control that they lost my key then tells me things happens and then said let’s be honest you’re getting it serviced somewhere else. I then asked like what that have to do with me getting my key I missed my first day of work and all *** states well things happens then I asked could they cover the tow truck fee he said no you should be able to drive off in it and if you get stranded call me I’ll pick you up. I have to call bevercreek police twice. So now I’m out of a job and vehicle all because they lost my key

  Business Response

  Date: 08/09/2023

  SVG has received the complaint, and will response as soon as possible.

  Thank you

  Business Response

  Date: 08/14/2023

  The sequence of events unfolded like this: The customer dropped off the vehicle as scheduled, and our technician diagnosed a starter issue, quoting the necessary parts and cost. Later, we found the customer lacked warranty coverage and might consider an alternate repair shop. On the pickup day, the customer asked if towing was required; we assured her it wasn't. We agreed to waive the $150 diagnostic fee and arranged for her to return the loaner and collect her car at no charge. A tow truck waited while the customer arrived, checked in the loaner, but encountered a key issue. We apologized, promptly arranged a locksmith, and covered all expenses. Despite our help, the customer demanded additional compensation. The police arrived, found no wrongdoing, and commended our efforts. The locksmith made a new key, and the customer retrieved her vehicle. Notably, the customer chose to come that day despite other options, with access to a loaner and our offer of transportation. Feel free to inquire further.

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 7/13/2023 Down payment of $2500 with reoccuring monthly payments of $405.
  
  Business and Persons involved: SVG Motors, Greenville, Ohio. *****, Salesperson and *****, Sales Manager.
  
  Summary: I have been scammed into paying $21,762 for a lemon that is unsafe to drive. They let me drive a truck knowing the brakes would go out. They painted over the lines to hide it. They have lied to me at every opportunity. This is not only financially burdening this is life-endangering.
  
  The original listing, which I have a photograph of is for $12,539. This is above max KBB value from a dealership. When I was signing paperwork they changed the price to $12,990. *****' excuse was "Banks control pricing".
  
  The truck was supposed to be in "great shape" and they were having 2 "Gold-star Mechanics" look over it and clean it up. There is no such thing as a "Gold-star" Mechanic.
  What they really did was reset the computer to hide all the errors and engine/warning lights. They also painted over the underbody to hide rust, including the brake lines which are all leaking. They knew I had a 3hr drive home and sold me this truck knowing the brakes would go out.
  As soon as I got an hour away everything started falling apart. Misfires, Check engine light flashing, Brakes going out, etc. There are so many problems Triple A told me they couldn't do anything at their garage. Every mechanic that has seen this truck has made it very clear they scammed me and I need to take it back or get a lawyer. When I have attempted to contact SVG about the truck, they are extremely rude and unprofessional. I have recorded the conversation with *****. When I mentioned the BBB he said "and I believe aliens and UFOs walk the Earth!" and hung up.
  
  They need to take this truck back and refund.
  
  Repair List as quoted by Garage, which is going to take at least 3 weeks:
  All Brake Lines $2000+
  Mass Airflow $300+
  Intake Gasket $600+
  Instrument Cluster $350+
  Rear Shocks $300+
  CV Axle Front Right $350+

  Business Response

  Date: 08/03/2023

  Good morning, we have received this complaint. SVG would like the opportunity to investigate this complaint further. 

  Thank you

  Business Response

  Date: 08/07/2023

  Good Morning, Our Team from SVG Chevrolet has contacted this customer, and has resolved the issue. Full refund granted. 

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased I called them to find out how to return it. I was told I could only to return to SVG, not that I could return to any GMC. I went in to their Urbana location back in summer to get a loan for the car, they said I had bad credit with them because they never reported I had returned the car I leased! They gave me the wrong info about returns and are now punishing me severely.

• Initial Complaint

  Date:02/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Ram Camper Van on 10/07/22 from SVG Motors. SVG collected 7% tax but only reported 6% tax on title certificate. I have the Retail Buyers Oder showing the tax collected as $5,791.72 and the Issued Title certificate sent later by mail I order to license van in Florida as $4,964.34. SVG Motors owes me $827.39 the 1% difference. I have contacted them numerous time by phone and email., **** ******* has said they are refunding but it has been 4 months without my refund. Please help.

  Business Response

  Date: 02/20/2023

  To whom it may concern,
  Mr. ******** did purchase a 2018 Ram Promaster cargo Van on the 7th of October 2022.  Mr. ******** is an out of state customer. SVG collects 7% sales tax for all out of State customers in order to cover any unexpected fees that may come up while registering the vehicle in the customer names.  Any money that is left over after the transaction is complete is paid back to the appropriate party.  In some cases it may be the customer. In Mr. ********’ case he purchased his van with a loan through Park National Bank. A check in the amount $ 821.19 was mailed back to his lender Park National Bank with a note to apply this to the customer’s principal balance. 
  Attached is a  copy of the canceled check that was issued to Park National.  He would need to contact Park National for an itemized listing of his account to show the check was applied as instructed.
  
  

  Customer Answer

  Date: 02/21/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ********

• Initial Complaint

  Date:02/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been getting oil change at the SVG Beaver Creek Location. Just recently I took it in and they said I had a leak. A part that cost $13 they want to charge me 500 to do the work. The reason the oil filter housing is leaking because of the recent oil changes they did on my van. I feel they caused the problem and want to over charge me for the work to fix it.

  Business Response

  Date: 02/14/2023

  We will be looking into this, thank you

  Business Response

  Date: 02/16/2023

  To Whom it may concern:

     On 2/9/2023.... Ms. ****** brought her Caravan into our Beavercreek service dept. for an oil change and a multipoint inspection. Upon completing the vehicle inspection my technician then reported that the engine had developed a slight oil leak from the aluminum oil filter adapter that is built on this particular application.

   I informed Ms. ****** at that time of the leak and presented her with an estimate of what it  would take to perform said repairs which was $512.50+tax. She decided to proceed with said repairs and I informed her then that parts would have to be ordered and I would notify her when the parts were received to schedule an appointment to have the repair performed.

    I received her parts and tried to contact her the following week to schedule her appt. and left her a voicemail, she returned my call the next day and I  scheduled her vehicle for 2/15/23 at 1pm to perform repairs

  at 1pm. to be repaired. I then received a call from Ms. ****** several days later stating she had taken her vehicle to an inspector and was told the reason her oil filter adapter is leaking is because we overtightened the oil filter???

    I explained to Ms. ******, that the reason her oil filter adapter was leaking is

  due to the part being made out of aluminum (a very soft metal) the threads do tend to show signs of wear and tear over a period of time....Ms. ******'s vehicle has 116390 miles on it and according to our work history she has had 12 SVG complimentary oil and filter changes at our store in the vehicle's lifetime - I do not know if she serviced it at other businesses in between those service intervals.

   Unfortunately aluminum is soft and after so many of the oil filter replacements the aluminum threads will weaken - this is an unfortunate thing that happens but until vehicle manufacturers make these components out of a different less soft material this fault is going to happen.

   I do not see any negligence by our technicians that could have caused this issue....unfortunately it is a wear and tear type situation that can occur when a vehicle reaches so many miles  due to the quantity of oil filter replacements over the vehicle's life.

  
  

  Sincerely ***** ** ********

  Asst. Service Mgr.  

  SVG Motors Beavercreek

• Initial Complaint

  Date:12/27/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 22, 2022, I purchased a 2015 Nissan Leaf from SVG Motors, 400 Shoup Mill Road, Dayton, OH 45415. The vehicle was bought outright via a check. As part of the negotiation, I paid full price if SVG would agree to two years of free paintless dent repair (PDR) instead of the one year typically provided (and still advertised on their website at ************************** ). I've tried repeatedly to get a copy of the paperwork that SVG calls the "We owe" paperwork describing the items negotiated and what SVG Motors owes me as part of the purchase. I've asked for this on three separate occasions: 1) in person when I picked up the vehicle, 2) by phone, 3) by e-mail (attached). In each case, there was always an excuse as to why they couldn't provide it (papers in for title work, stuff being audited, it had already been provided to me when it wasn't).
  On November 25, 2022, SVG Motors made a $181.83 check out to the Bureau of Motor Vehicles (copy attached) for excess sales tax withheld on the purchase and mailed it to me. I had already paid for the title. When I took the check to the Indiana BMV, I was told to contact the dealer and ask them to make out a new check to me. I contacted SVG Motors by phone on December 7, 2022, who told me to shred the original check and that they would send me a new one. As of now (December 26, 2022), no replacement check has ever been received.

  Business Response

  Date: 01/04/2023

  SVG has received this complaint.  We value our customers and wish to provide a world class experience.  We will be reviewing this with a management team and provide an offical response.

  Customer Answer

  Date: 01/04/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18640931, and find that this resolution is satisfactory to me.
  

  SVG provided a copy of the "We owe" paperwork by e-mail today (January 4, 2023).

  SVG told me today that they will be mailing me a check to replace the one that was made out to the Bureau of Motor Vehicles.
  
  
  
  Sincerely,
  
  
  
  ******** ******

   

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a 2016 buick encore from SVG on 10/01/2022 they have been un fair bout some repairs that was made to the car they told me that they put new brakes they did not they back bumper was hanging off they told me that they was going to fix it they did not and now the car is leaking fluids my payment is to high the interst on the car is very high i feel as if they took advantage of me cause of my age and i would like for some to look over my contract they told me that the car had never been in a car accident but i believe it has

  Business Response

  Date: 01/04/2023

  We are in the process of investigating this complaint.

   

  Customer Answer

  Date: 01/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********