At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Headquarters
- 3100 Far Hills Ave, Dayton, OH 45429-2512
- BBB File Opened:
- 1/1/1957
- Years in Business:
- 84
- Business Started:
- 4/1/1940
- Business Incorporated:
- 10/9/1984
- Accredited Since:
- 11/26/1993
- Type of Entity:
- Corporation
- Alternate Business Name
- Michael Joaillier, Inc.
- Business Management
- Mr. Michael Karaman, President
- Mr. David Tellmann, Director of Marketing
- Mr. Martin Sloan, CFO
- Contact Information
Principal
- Mr. Michael Karaman, President
Customer Contact
- Mr. Michael Karaman, President
- Mr. David Tellmann, Director of Marketing
- Mr. Martin Sloan, CFO
- Additional Contact Information
Fax Numbers
- (937) 298-2872Primary Fax
Phone Numbers
- (800) 647-0031Other Phone
Email Addresses
- Primary
- (937) 298-2872
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintCustomer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Hanna H
05/08/2021
James Free Jewelers Response
05/14/2021
Thank you for your message. As an authorized retailer of Gucci, we do not sell fake metals or pieces of any kind, and do not partake in false advertising.
Although you did not reach out to us regarding a return, our return policy, on our website and sent with each package, states that the piece must be returned in an unused, unworn state with all tags attached, including the Gucci Tag and the James Free "Do Not Remove" tag.
Although you have not reached out to us, please feel free to send us images of the ring so our jewelers can review and address with Gucci. Our goal at James Free is for each customer to be happy with their purchase.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.