ComplaintsforPlatinum Insulation Products
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Complaint Details
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Initial Complaint
07/06/2021
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I have had ongoing issues with Platinum Insulation Products since my original order back in October of 2014. Most recently, I have been trying to call and e-mail someone since the summer of 2020 regarding a dip in my roof over my garage. I noted this to **** ******** shortly after the roof was installed, and he mentioned that there were missing "H brackets" if I recall correctly. Well, 6 years later, and my roof is certainly sagging in that same spot, as the crew never returned to my house to install said brackets. After a number of phone calls in 2014 went unanswered, I started to call the 937 number listed in June of 2020, but have not gotten a return phone call. I call at least once a month and leave a voicemail. I want Platinum to come fix this roof - I paid for a 25 year labor warranty, and couldn't even make it past the first few months? If they can't repair it, they need to pay for another company to do it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.