Reviews
This profile includes reviews for Logan AC & Heat Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 32 Customer Reviews
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Review fromJuan L
Date: 08/07/2025
5 starsAustin S was freaking amazing! Saved me a couple grand at my new house.
He also installed an AC and furnace at my other home and did an amazing job. Highly recommend of course.
Logan AC & Heat Services
Date: 08/08/2025
Thank you so much for the enthusiastic feedback, Juan! We're thrilled to hear that Austin S. has been such a dependable and skilled technician for you—both at your new home and your previous one. Saving you money and delivering quality installations is exactly what we aim for. We truly appreciate your recommendation and your continued trust in Logan Services!Review fromHughes J
Date: 08/06/2025
5 starsIshmael Kroma came for a service call at the end of the day , was very professional and was very pleasant and fixed our problem with a smile.Logan AC & Heat Services
Date: 08/08/2025
Thank you for sharing your experience! We’re so glad to hear that Ishmael provided you with professional, friendly service—even at the end of a long day. His positive attitude and commitment to getting the job done right are what we strive for at Logan Services. We truly appreciate your kind words. Thank you for being a part of the Logan Services family!Review fromBrandan A
Date: 08/06/2025
5 starsHad an AC go warm and same day service by Austin was fantastic. He was thorough and showed me the broken parts and replaced in good time- was cordial, great in my home with 3 big dogs and also inspected my furnace as part of the $79 fee. Will definitely use again and Austin also showed me the value of the maintenance plan which I purchased on the spot.Logan AC & Heat Services
Date: 08/08/2025
Thank you so much for your kind words and for taking the time to share your experience, Brandan! We're thrilled to hear that Austin was able to provide same-day service and get your AC back up and running quickly. It's great to know he made you feel comfortable, was respectful in your home (especially with your 3 big dogs!), and took the time to thoroughly explain the issue and solution. We're also glad you saw the value in our maintenance plan —it’s a great way to keep your system running efficiently year-round. We truly appreciate your trust in Logan Services and look forward to serving you again in the future!Review fromChristian C
Date: 07/30/2025
5 starsMatt M provided exceptional service on my HVAC. He was professional, provided insight and guidance, and a great customer experience. Highly recommend and will be using Logan AC & Heat Services for future needs.Logan AC & Heat Services
Date: 07/31/2025
Hi Matt! Thank you so much for the kind words and recommendation. We're thrilled to hear that Matt M. provided exceptional service and a great experience during your HVAC visit. We truly appreciate you choosing Logan Services!Review fromRenee V
Date: 07/28/2025
1 starI truly don’t have the words to describe the poor customer service Logan services has, Keileigh is horrible to deal with . Let me explain my situation .
Mom is 88x dad passed away 2020 . Called Logan Services had to leave a message , 3 days later I got a call back from a call center , I was mowing grass when he called Sun I preoccupied was an under statement . We were leaving for vacation the 4th returning the 8th I explained to him that I wasn’t sure if this was a call for service or a call for a quote , he said typically service call is 110.00 but it will be 79.99 Fast forward was told to have ALL POWER OFF TO UNIT, which is was the breaker outside and the breaker inside the house both were off. When the tech got here , I met him at the door we went outside together , he got out his tester , and immediately tested the Freon . He said ohh boy that’s not good your unit is completely empty. I said empty ? He said yes 5lbs is needed of Freon. 450.00 a lb plus tax and service call . Jeff said you need to replace this unit 27k , He said leak was in side he could add Freon today but by time he drove out driveway it would have leaked out . Was going to be about 2500+. I said we are leaving for vacation , let’s revisit when I get back . We paid he left. Bought a potable ac to keep home cooler in the meantime . July 9 Kiowa came out different company wanted second opinion, well at they time I realized LOGAN SERVICES had no power to ac unit because I still had the breaker off inside house and the breaker was pulled out of the outside box ! We turned on the power to ac Kiowa tested Freon needed not even 1lb was her for 1 hour charged me 210.00 service call, Freon called Logan to tell them the tech was incorrect and wanted a refund , keileigh was defensive to Jeff I called Jeff wanting my refund he apologized and said sorry his gauages didn’t work I will call office for you to get a refund , I’ve called Jeff 3 x’s since then and still no refund or call fromhome officeLogan AC & Heat Services
Date: 07/31/2025
Thank you for sharing your feedback, Renee. We understand how important it is to feel confident in the service being provided, especially when it involves caring for a loved one.
Following your conversation with Jeff, we took action to resolve your concern by submitting a refund request for the $79 service call fee on July 24. Because the original payment was made by check, the refund is being issued the same way, which typically takes about two weeks to process. You should receive that refund shortly.
While our technician's diagnosis was based on the conditions presented during the visit, we respect your decision to seek a second opinion and appreciate you bringing your perspective to our attention. Jeff shared that he had communicated the refund timeline during your call, and there haven’t been additional messages from your end since.
If you have further questions or would like to discuss this in more detail, our team is always available to help. We’re committed to providing clear, dependable service and using feedback like this to continuously improve.Review fromJim H
Date: 07/17/2025
1 starNew AC unit installed but not the WIFI thermostat that was included, just a regular one. No big deal they said someone would come back to install. The first night the unit never shut off, ran nonstop. I woke up at 2 a.m. and it was 58 degrees in the house. I turned off the thermostat, but unit kept running????? Tech came out the next day and couldn't figure it out so back to window units. Sent a senior Tech out on Monday afternoon and he couldn't figure it out but did install the correct thermostat that they kept forgetting to bring since day 1. Wednesday the supervising tech/ trainer came out and said it was wired wrong and had it fixed. Hour later unit not working yet again. 5 hours later that evening yet another tech came out and he actually fixed the problem " or at least I hope it is, it's only been 16 hours and I'm at work" I believe the problem is they have very inexperienced tech's! Most of them or at least the one's I dealt with only had a couple years' experience and the supervisor & training tech only had 8 years' experience and 4 years with the company. Not saying they don't know what they're doing but most apprenticeships are 4-7 years long. Now I'll get to the part that it is nitpicking. The original installers left sheet metal screws all over the floor, instead of installing the new outside disconnect in the same place as the old one, moved it over and left the existing holes exposed. Not to mention the exterior of my house was just redone just over a year ago. For the third time a tech came out they sent a senior tech that didn't put on shoe booties on when he came into the house and went outside to the outside unit 3 maybe 4 times, drug mulch all over the inside of the house and down the basement steps. When he installed the thermostat left the drywall scraps, dust and wire pieces on the carpet. Rule number 1 also do your homework, check reviews and ask around!Logan AC & Heat Services
Date: 07/24/2025
Hi James,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you encountered throughout your installation and service visits. This is certainly not the experience we aim to provide, and we understand how disappointing it must have been to face multiple issues.
Our team, including Ryan, made every effort to reach out and discuss your concerns directly, with the hope of offering a resolution (an extended labor warranty extension) to provide added peace of mind. Our intent in that conversation was to make things right.
We've also taken note of your additional feedback regarding the installation site and technician practices.
Even though you've expressed that you don't plan to reach out to us again, we want to assure you that our door remains open. Should you ever need support or have questions about your HVAC system, our team will be here and ready to help. Thanks!Review fromNathan G
Date: 07/16/2025
1 starThis company sold me a furnace & new A/C unit it wked perfectly for 6 years after it was paid off every year after I've had the same problem. They tell me the unit gets moisture and the lottery board is fried. Every year another 360$ down the drain on cheap a/c unit they sold meLogan AC & Heat Services
Date: 07/22/2025
Hi Nathan –
We appreciate you taking the time to provide us with your feedback. We never like to hear when our customers are dissatisfied with the services we provided them, and we sincerely apologize for any frustration or inconvenience you’ve experienced.
It looks like we are completing the repair at no cost to you, along with installing the new board on Wednesday, July 23rd. Please know that our goal is always to ensure your home comfort system is running reliably and efficiently, and we’re committed to making this right.
If possible, we encourage you to be present during the upcoming appointment. This will give our technician the opportunity to walk you through the work being completed, answer any questions you may have, and provide helpful guidance on how to prevent water from affecting the board moving forward.
If you have any additional concerns in the meantime, don’t hesitate to reach out to our team directly. We truly value your business and hope to regain your confidence moving forward. Thank you!Review fromKatherine J
Date: 07/02/2025
1 starAbsolutely horrible experience. I bought my home 3 years ago and transferred the parts warranty to my name. They have been servicing the system since I purchased the home.
I couldn't get anyone to service the system when it went out on a Saturday, first available "emergency " service 4 days wait.
The technician who came, who has been here before, was frustrated from the bat because I had another company come look at the unit in the meantime hoping they could fix it sooner. He complained that made his job more difficult.
He spent 3 hours here trying to find every excuse why a transformer blew and I needed a new motherboard. I guess he was hoping to be able to negate my parts warranty and have me pay full price for everything. He was very condescending and I asked him to stop mansplaining the warranty to me. He said he didn't know what that word meant.
He complained about the job he had just come from, the " 4 hour job" he had yet to do, and that he was on call til 2 am. I gave him an ice water and then he gave me a bill to pay for a part that hadn't even been installed. I asked why I would pay that, and he got frustrated and said I'd been rude to him all day. He said " I'm done" and stormed off in a huff in his truck.
Nothing replaced, nothing repaired. Then the logan office calls to say my unit has been deemed in a state of disrepair. But
THEY service my unit twice a year. They are Essentially saying their own service is bad.
I'm so shocked at the whole experience. Not to mention I'm 8 months pregnant and this guy had the nerve to look me in the face and tell me to " calm down" when I told him I didn't appreciate his attitude.
When I called the office and asked to speak to a supervisor, the rep was very understanding and I was supposed to get a call back to help. Instead, I got a call back saying that Chris Cantrell, service manager, decided my unit was in disrepair and I was on a do not service list.Logan AC & Heat Services
Date: 07/11/2025
Thank you for sharing your feedback. We’re truly sorry that your recent experience did not meet expectations. Our goal is to provide every customer with prompt, professional service, and we regret that this situation resulted in frustration for all parties involved.
After thoroughly reviewing this incident, including speaking directly with the technician and service manager, it was determined that the interaction on-site was unproductive due to a breakdown in communication and a refusal to remit payment for the diagnostic service provided. While we understand the stress that HVAC issues can cause, especially during extreme weather or personal circumstances, we also expect mutual respect between our team and our customers.
Our technician reported that he was met with hostility during the visit and was ultimately unable to complete any work due to repeated interruptions and refusal to proceed with the outlined service plan. Despite being offered water and access to the unit, the technician felt the environment was not conducive to continuing the service safely or effectively. As a result, and in accordance with our company policy, our service manager made the decision to discontinue the relationship and recommended that you seek further assistance through another Trane Certified provider who may be able to assist under warranty.
It’s important to note that system warranties require the equipment to be properly maintained. Based on our service records and the current condition of the system, it was determined that the warranty terms may no longer be fully applicable.
We regret that this situation escalated and understand it’s upsetting. However, at this time, we believe it is in the best interest of both parties to part ways, and we sincerely wish you the best in finding a resolution through another service provider.Review fromRonald J
Date: 06/13/2025
1 starWe bought a brand new air conditioner and furnace and we’ve had almost a half a dozen visits since we had it installed. We had to buy a $200 sensor which didn’t fix the issue. When we have it set to 73 degrees and it says the temperature is close to 80 inside. The unit never turned off and in the summer my electric bill is hundreds more. They say they will keep sending out more people to take a look. But the last few people said there is nothing they can do. One person said these new units are too efficient and can’t handle anything above 80 degrees outside. And last year when it was over 100, the unit worked so hard that it flooded my basement in dripping sweat from the vents and then randomly turns off. After paying $15 grand. This is ridiculous. Now they’re saying they will charge me a fee to come out to take a look at it again since we’re up to a year later. But they came out all last summer.
It happens every summer and me reaching out and you keep sending techs to take a look but they say nothing they can do. It’s getting old. Either refund my money or make this “effective unit” work harder. You guys already increased the fan speed but it’s not keeping up.Logan AC & Heat Services
Date: 06/23/2025
Thank you for taking the time to share your feedback regarding your experience with Logan Services. We sincerely apologize for any inconvenience and frustration you have encountered.
Our Customer Services Supervisor, Meghin, coordinated with a senior technician who collaborates closely with Service Management to make further adjustments to your system. These adjustments aim to ensure optimal performance and address moisture reduction, providing the long-term solution you sought. Additionally, our team recommended the use of a dehumidifier to manage any excess moisture. Following the completion of this visit on June 18, 2025, we conducted a follow-up to confirm your satisfaction with the resolution. Based on your voicemail, you indicated that you would reach out to us should any further issues arise.
At Logan Services, we value our customers and strive to provide the best possible service. We regret that we did not meet your expectations and appreciate the opportunity to make this right. Please contact us directly at ************ or ***************************** to arrange the installation of the humidifiers or to discuss any further concerns.Review fromSteve H
Date: 05/13/2025
1 starI had an appointment scheduled for an AC tune up. They called me an hour and a half before the tech window was to start. Logan informed me that the tech called off and they would have to cancel today. I understand things happen, however being that this service Logan offers it is built around bankers hours, and my wife had to take a half day off. They did two things that were unprofessional. First, they rescheduled a date without verifying if I could do it or not. We are not taking day after day off and you can’t hold your schedule dates. Second, after talking to the scheduler he stated he would call back after seeing if they could accommodate, they ignored me and didn’t call me back. So, I went ahead and went with another company. I decided to go with a new business because they can accommodate our schedules and adapt to the customer not vise versa.
I can’t believe the amount of money I have thrown at Logan within the last two years that they can’t work with my schedule since I worked with theirs.
I would never purchase from them ever again. Once I need new services or products I’ll seek out other companies.
Truly disappointing this turned out like it did.Logan AC & Heat Services
Date: 05/16/2025
Dear Steve,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the cancellation and the subsequent miscommunication. This is not the level of service we aim to provide, and we understand your frustration.
We regret that our rescheduling process did not accommodate your availability and that our follow-up communication fell short. Your feedback is invaluable in helping us improve our processes and ensure such situations do not occur in the future.
We hope you will consider giving us another chance in the future. Thank you for your understanding.
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