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Business Profile

Gastroenterologist

Digestive Specialists, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Digestive Specialists, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Digestive Specialists, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nearly 3 years ago my wife had a procedure done at the facility. We entered into a payment plan to cover the balance and immediately paid each time that the bill arrived. Once the term was complete and the bills stopped arriving we assumed the balance was paid. Nearly 3 years later with no attempt to contact us, the company sent a $105 balance to collections. When we contacted them on 8/5/24 they said they have a new accounting system and found the balance. When asked why we were not contacted prior to collections they said "they don't have the man power to babysit every agreement"

      Business Response

      Date: 08/27/2024

      Please provide the patient’s name or dob so that I can further research to provide a resolution.

      The person filing the complaint, is filing on behalf of his wife.

      Customer Answer

      Date: 08/27/2024

      The patients name is ***** **** *******. DOB **********

      We have since paid the bill to avoid further collection activity but there has been damage done to both our credit and reputation due to our responsibility to notify our employers of collections.

      Business Response

      Date: 08/29/2024

      In response to the complaint filed: 

      We apologize for any inconvenience this may have caused. After
      some research, there was a payment plan that was set up but the payment plan was not
      fulfilled by the patient, Unfortunately, once a payment plan is agreed upon, statements  stop. Please
      feel free to call our billing department for further explanation at ************. 

      Thank you, **** ******, DSI Clinical Manager 

       

      Customer Answer

      Date: 08/30/2024



      Complaint: ********



      I am rejecting this response because:

      there were no bills ever sent identifying what the balance was. Had they provided a bill than the balance would have been paid in full much like it was when it was provided to us 3 years later. This complaint is being forwarded to the Ohio Attorney Generals Office and the State Medical Board



      Sincerely,



      ***** *******

    Digestive Specialists, Inc. is BBB Accredited.

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