Business ProfileforMiles Brands, LLC

BBB files indicate this business has a pattern of complaints concerning services provided by the business. Specifically, consumers enter a contract with the business to manage a Shopify or Amazon storefront to help drive traffic to it. The consumers report dissatisfaction with limited communication with the business as well as not receiving the amount of revenue expected as a result of participating in the service. Your BBB submitted a written request to the company asking them to address the pattern of complaint concerns as well as a request for clarification on its business practices on February 20, 2024.

Your BBB received a response from the business on March 14, 2024 indicating they ensure clear communication regarding the proper time frame for expecting results by having their sales team diligently set proper expectations, while their account managers maintain strong communication channels with clients. They also stated they aim to foster trust and transparency, ultimately empowering entrepreneurs to navigate the complexities of the online marketplace with confidence.