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Find a Location

Dayton Dental Collaborative, LLC has 1 locations, listed below.

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    Business ProfileforDayton Dental Collaborative, LLC

    Dentist
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/20/2005

    Years in Business: 44

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Products & Services

    We are a general dentistry practice which offers uncompromising dental care and outstanding results for our clients.

    Business Details

    Location of This Business
    5685 Far Hills Ave., Dayton, OH 45429
    BBB File Opened:
    12/22/1999
    Years in Business:
    44
    Business Started:
    1/1/1980
    Accredited Since:
    6/20/2005
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Dr. R. Gregory Shelhouse, DDS, Dentist/Owner
    Contact Information

    Principal

    • Dr. R. Gregory Shelhouse, DDS, Dentist/Owner

    Customer Contact

    • Dr. R. Gregory Shelhouse, DDS, Dentist/Owner
    • Ms. Morgan Biechler, Office Manager
    Additional Contact Information

    Fax Numbers

    • (937) 291-9353
      Primary Fax

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Briana T

    1 star

    02/07/2023

    I was recommended to go to DDC by a friend who had used them in the past. The dental work itself was good but the customer service and follow up have been horrible. They sent an estimate to my insurance for the service that they recommended and I was quoted an out of pocket price for the remaining balance. I paid the balance at my initial visit. Then, when I went into the office for the recommended services, I was told that I actually owe, additionally, almost twice that amount out of pocket in addition to the amount that I had already pre paid. I didn't have the funds at the time so I was put on a payment plan where DDC would automatically deduct the amount on a specified date of each month until the amount was paid in full. In the following months, I've received inaccurate bills stating that I owed the rest of the amount in full upon receiving the bill despite having a signed payment plan. After contacting DDC, I have been bounced around to talk to several different people, none of which know what the entire situation is and also is not the original person that I set up the payment plan with. As of 1/28/23, my payment has been fulfilled according to the original payment plan yet, I have once again received another bill in the mail. It seems that no one knows how to communicate with each other and the customer service is subpar at best. While the actual dentistry work was good quality and the dentist was very nice and personable, I wouldn't recommend anyone to go here unless they have full dental coverage from insurance and a nice savings for the remaining balance that insurance will ultimately not cover.

    Dayton Dental Collaborative, LLC Response

    02/13/2023

    This is very unfortunate. We sincerely apologize to you Briana. We are researching what happened in order to prevent this from happening to anyone in the future. At this point, you have requested that we no longer contact you. We are honoring that request and will do our best to rectify this for any of our patients in the future. Thank you for notifying us and please reach out if there is anything else we can do to correct this for you. We wish you the very best.  

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    BBB of Dayton and Miami Valley

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