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Business Profile

Delivery Service

Mercury Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

This profile includes complaints for Mercury Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mercury Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My package was tracked to this company's Dayton hub at 5/11, on 5/11 I received a text message stating that my order was out for delivery, I replied via text asking for a general time frame for delivery so I could be home for the delivery, but got no reply,

      Because of the lack of reply I left for work for an hour and a half and missed the delivery. When I contacted the company via the number on the door tag, the employee I spoke with was rude and disrespectful and unwilling to help me; when I asked to speak to a supervisor I was hung up on. I tried again and was blind transferred to what I assume is a supervisor who was even more rude and disrespectful, but eventually told me that the route manager would call me on 5/16.

      Mike called me on 5/16 and stated that I would receive my shipment on 5/17. I have not had my shipment delivered, and having called back numerous times and being told that a supervisor would call me back, I have not heard back from them.

      They have had my package for well over a week at this point, and need to sort this out, this company is a shambles, and I won;t be doing business with the company who contracted them in the future. Mercury is an embarrassment to capitalism.

      Business Response

      Date: 05/23/2023

      Good day to all! Mercury was contacted by this gentleman. On the initial day of delivery the driver reached out via text to let him know he was on his way. It was unfortunate that the driver missed him and the delivery process for that day. The gentleman wanted the driver to come back to his home to make the delivery, when told that he could not became rude with the Mercury representative. He made subsequent calls with the same attitude, therefore lending the situation to him picking up his parcel here at the office, rather than a one on one interaction at his home. We have every right to protect the driver from such instances and possible hostilities. The drivers have routes, and will if in the general vicinity return to a prior stop to complete the delivery process, but if to far away they cannot nor will they return.

    • Initial Complaint

      Date:09/08/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with a company based out of upstate New York. The order was processed and received by Mercury Service on August 29th. It was out for delivery on 9/1 however I can confirm that no one attempted to deliver the package ( I was home the entire day with clear visibility of my front door and driveway). After numerous calls and emails with the shipper, I was informed that Mercury is impossible to get in contact with. I tried calling Mercury and was told to fill out a form. The form was pointless as I have not received any response. When will this business get its act together?

      Business Response

      Date: 09/09/2022

      I must apologize for the delay. Unfortunately Mr ****** is in an area we consider rural. Meaning there just is not a lot of delivery traffic for our company in his area. We must at times wait until a reasonable volume has been accumulated to deliver in his area. There has not been an attempt to deliver to Mr ******. He is correct that the package was received by Mercury on the 29th of August. The process takes at least 2 days before it makes it into the Toledo area, then an additional day to sort to the driver. The driver had his package out for delivery on the 1st of September, but broke down on route. He did not make an attempt to deliver. We do not deliver on the weekends currently and Monday was a holiday. His package is out for delivery today, and will require that someone 21 years of age be present to receive and sign for the package. Mr ****** also has had contact with the hub supervisor is aware the package will be attempted to be delivered today.

      Customer Answer

      Date: 09/09/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ******

    Mercury Service is NOT a BBB Accredited Business.

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