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Business Profile

Bathroom Design

KBD Kitchen Bath Design
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received an estimate/price for the work, chose our items paid $19;119 for down payment in June 2024 so they could order the supplies, counter top, backslash, flooring, light fixtures, toilet, sinks and other items. I have contacted them numerous time. They keep telling me contractors will be out to do final measurements. I was told my kitchen could be completed by Thanksgiving. No one has been out and I have no idea when they intend to start the projects.

    Business Response

    Date: 11/25/2024

    We spoke to Ms. **** on 11/13, and agreed we would get her project started on 11/19.  Ms. **** agreed to the timeline we set fourth to get her entire project on pace to be completed by end of year.   Ms. **** was agreeable with this outcome. 

    Customer Answer

    Date: 12/06/2024

    The company is currently working to resolve the issue.  Will let you know if and when the task is completed to our satisfaction.

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