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Business Profile

Deck Builder

Kennedy's Custom Deck & Fence, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Builder.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took half down on job to buy materials then never came back.

  • Initial Complaint

    Date:09/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a couple of issues with the fence he installed he actually came out and looked at the problem and came back but he didn't have what he needed to do the job and never came back I call him a few times he say he will be back no call no show a few times

    Customer Answer

    Date: 09/30/2024

    Checking the Status of my complaint I never heard anything from the Contractor 

  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We also had an agreement with Kennedy's Custom Deck to demo our old deck build our new one. We gave Kennedy a certified bank check of $12,500 for the deposit. The total cost was to be $15,900. We gave him this check on 9/14/2020. Over 2 1/2 yrs. ago. The demo guys came out in the next day or two and demoed our old deck. Kennedy came out 11/12/21, 14 mos. later, and partially framed up the new deck.. On 10/8/2022 he came out to pull the weeds that were that were growning up between the deck joists and haven't seen him since. There were many days he said "I'll be there tomorrow" or mentioned a day when he'd be here but never showed up. Communication was slim to none.In the few random calls and texts my wife got from him we heard every conceivable excuse in the book of why he's not finishing our deck and lies about when he will. Per his ******** web page we see he is building other peoples decks and fences though. He texted my wife a few days ago and gave her a 15 minute sob story and said he had no money. When she asked where ours was he replied "I don't know". We've been overly patient with this guy and our patience has run out. We're tired of staring at a pile of warped boards laying on our patio that we can't use and a partially built deck frame also with warped boards from the weather. We also want either our deck finished or our deposit returned.

  • Initial Complaint

    Date:04/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into contract for deck in 9/25/22 with *** owner of Kennedys custom deck. He asked for $2000 to begin framing of the deck. The framing was delayed because of permits and insurance per ***. He showed a total of maybe 4 days working a few hours from Oct and November. Once framing was completed he was given a check for $6000 to purchase materials. *** had begun the job in the fall and he assured me it would be completed in a week and he works during the winter. It is now almost 8 months later and no materials for the decking have been delivered. Dates were given to come and finish by him and then he would not show or call. I received a text

    I got a text 12/21/22 stating he and his guys are organizing his shop to be ready to work outside when the weather broke and he had been completing small fence jobs. 2/12/22 I texted him and daily texts after that. He replied 2/15 saying he’d be here end of week, and did not show nor responded till 2/26. I received a text from him 3/29/23 after I made multiple calls and texts that materials would be delivered on 4/3/23. Materials did not arrive and *** is not returning calls, texts or FB messenger messages. I am asking for assistance as I have an unsafe yard with framing, two deep holes and step framing unattached and leaning.

    I have been patient and trying to be understanding but this is going on too long, I need my money refunded so I can find another contractor and purchase the decking.

Kennedy's Custom Deck & Fence, LLC is NOT a BBB Accredited Business.

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