Business ProfileforBethel Animal Hospital
At-a-glance
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Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 1800 Bethel Rd, Columbus, OH 43220-1866
- BBB File Opened:
- 7/25/2001
- Years in Business:
- 27
- Business Started:
- 1/1/1997
- Type of Entity:
- Partnership
- Alternate Business Name
- Carriage Place Animal Hospital
- Business Management
- Gary Rybka
- Ms. Lacey Copeland, Office Manager
- Contact Information
Principal
- Gary Rybka
Customer Contact
- Ms. Lacey Copeland, Office Manager
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am 77 years old. I have three dogs so I have to be careful with my budget. I have been with this practice since 2015.
On 2.26.24, my wife and I took our miniature cocker spaniel, 5 years old, with an ear infection to the Vet. Before the Vet came in, the tech said to me "next month she was due for a distemper and heart worm test, but if you do it today, it would save me another trip out, and I wouldn't have to pay for another office visit, about $60." I agreed to the distemper adn worm test. She held out a form for me and said: "You'll have to sign this first".
I was upset, the dog wasn't well, so I didn't read the form, I just thought it was an agreement for the heartworm test and distemper. Then she said before we do anything you've got some papers we need you to sign. When they examined the dog, I witnessed everything they did. They did take her to another room, and I didn't see what was done there. I was told I would receive test results and I would receive them the next day. I still don't have any results.
A routine heart worm test costs $81. My bill came to $487.26. The bill does not include a heartworm test, but it does have a young dog screening for $214.73, this is not what I asked for or approved.
I called the office manager multiple times, but she would not speak to me. Yesterday, I talked to her, and she rudely told me I was responsible for the bill and had signed for it.
I have filed a dispute with my credit card.
Customer Reviews
2 Customer Reviews
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Most Recent Customer Review
Lori L
03/01/2024
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