ComplaintsforCars East

• Initial Complaint

  03/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased the vehicle last month on the 13th and I had problems with the car the night before I called to see if they were anything they can do and they told me that it wasn’t nothing they could do I told them that I took it to my mechanic across the street from there shop and I went to auto zone to see why the engine light was on and they diagnosed the car as well and told me what was wrong with the car and they said I had needed a water pump and they didn’t have receipt to show me that they change the water pump or if had a warranty they told me that they had to find the receipt but I proof on how much I paid to get the water pump and also I had to get a tune up and ignited coil and I paid a lot for it I have documents on how much I paid to get it done

  Business response

  03/08/2024

  On February 13, 2024, ******* ******* purchased a **** ********* ****, AS-IS without a warranty. Before finalizing the purchase, Ms. ******* and her mechanic acquaintance, Warren, test-drove the vehicle and deemed it satisfactory. Just before her initial payment was due, Ms. ******* contacted us regarding a mechanical issue with her car, seeking assistance. Given the AS-IS nature of the sale, we couldn't provide warranty coverage for repairs. However, as a gesture of goodwill, we agreed to postpone her first payment.
  

  
  Ms. ******* mentioned needing a water pump, which we clarified was relatively new. We offered to replace it under the manufacturer's parts warranty at no cost if she brought it in.
  
  Despite our efforts, Ms. ******* remains dissatisfied with the goodwill gesture. Regrettably, we're unable to offer further assistance.

  Customer response

  03/08/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21394096
  
  I am rejecting this response because: 
  
  Regards,
  
  ******* *******

• Initial Complaint

  06/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a vehicle from Cars East and from very start I’ve had problems with these ppl. My car was repossessed last night after my payment was made. These ppl are scammers. The owner *** is just mad about me calling him a loser for stealing money from hard working ppl.

  Business response

  06/21/2023

  Ms. ****'s outstanding balance exceeded $1000.00 and was overdue by 32 days. Despite our prepared payment arrangement, she refused to consider it, opting instead to use offensive language and abruptly end the call. Consequently, we had to proceed with repossession of the account. We sincerely apologize for any confusion, but we always aim to provide clear guidelines for the approval of payment arrangements. Ms. **** expressed her desire to make payments according to her own discretion, both in terms of amount and date. Regrettably, our loan agreement does not allow such flexibility.

  If Ms. **** has any questions she may call us and make arraignments to cure her default.

  Kind regards,

  Cars East Staff

  ###-###-####

  Business response

  06/29/2023

  Dear Ms. ****:

  We understand your frustration and concerns regarding the situation. It's important to approach such matters with a level of professionalism and respect for all parties involved.
  
  While it's understandable that you may be upset due to the negative experiences you may have had, it is not appropriate to resort to personal attacks or offensive language. Maintaining a respectful and constructive dialogue will help in resolving the issue at hand.
  
  In regards to the repossession of your vehicle, we have escalated your case to our legal team. You can expect to receive notification from the courts in the near future. It is st***gly recommended that you engage the services of an attorney to represent you in this matter. Your attorney can directly communicate with our legal team to request documentation or seek clarification regarding the repossession. By requesting evidence of any payment delinquency or prior notifications, you can potentially clarify any misunderstandings or resolve any discrepancies.

  There is still an opportunity for you to rectify the default situation and regain possession of your vehicle. This can be accomplished by paying off your entire loan balance in full within the 20-day cure period.
  
  We encourage you to find a resolution through clear communication and a respectful approach. If you require any further assistance or guidance in this matter, please retain legal council.

  Customer response

  07/07/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20215554
  
  I am rejecting this response because: 
  
  Regards,
  
  ******* ****

• Initial Complaint

  03/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Talked to the guy today 3/17/2023 and was told of three options first of all I was told three different things first of all these are not good quality cars this is not true and they are not efficient enough I went to this car lot thinking that this would be ideal for me to get a car for me and my new born baby and to make matters worst they did not cover good quality cars regardless if they are as is not breaking down as soon as I leave off the lot or Almost getting hurt in the car I would not recommend no one getting a car no matter what don't let them tell you that they just got it end I was also told that they are not driving the car when they ride around so no they wanting to refund me 1000 dollars but I put down 2100 and I don't understand how is that reasonable how can me and my family get around now please let me understand this situation because now hes yelling about as is and that my jeep was as is and it wasnt brand new the car lot I got my jeep from isnt scamming people neither like they are talking extremely loud on the phone like he knows what he's talking about and saying that it is my car and it is not

  Business response

  03/20/2023

  Thank you for contacting us with your concerns regarding your recent purchase of the 2010 Dodge Journey. We understand that you are requesting a refund due to the fact that the vehicle was sold to you on an as-is basis, and you are dissatisfied with the condition of the car.
  We would like to start by apologizing for any inconvenience you may have experienced with the vehicle. However, as you know, we sold the car on an as-is basis, meaning the vehicle was sold without any warranty or guarantee. When purchasing a car on an as-is basis, the responsibility of inspecting the vehicle falls on the buyer. As such, we cannot accept your request for a full refund.
  We would like to remind you that you had the opportunity to drive and inspect the vehicle before purchasing it. It was your responsibility to thoroughly examine the car to determine if it was in an acceptable condition. Furthermore, you signed a document acknowledging that you were aware that the vehicle was being sold on an as-is basis and that you were fully responsible for any repairs or maintenance required.
  We understand that you may be disappointed with the vehicle’s condition, but unfortunately, we cannot provide a full refund. We hope that you understand our position in this matter. 
  In response to last week’s BBB complaint submitted by your mother, we offered you a partial refund, a change to a different vehicle, or some assistance with necessary repairs to your Dodge Journey. If you would like to revisit those offers, we would happily extend them again.
  If you have any further questions or concerns, please do not hesitate to contact us. We value your business and will do our best to address any issues you may have.
  
  

• Initial Complaint

  03/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This past Friday I had my daughter go purchase a vechile so that her and her baby can move around to my surprise she goes and run into these bullshit ass company not to mention the guy is wearing an ankle monitor he was very unprofessional and refused to tell why he didn't want to give her back her money he also tried to make it seem like he would put his kids in this car she was told that the car has just came in so when she came out and let them know what was going on the guy wasn't the one who she initially talked to but the guy insisted that he was I was on the phone when the older guy up charged her for a car payment and then when she told them she could not put my grand baby in that car he told her that she was not a car mechanic and that she can not listen to MIDAS because that is a muffler place and tried telling her what it meant when technically my daughter spoke to a ***** guy short gentleman with beard and he kept telling her it was cool as soon as she rejected them about the vechile the guy tried to talk to her like he knew what he was talking about now I am filing charges against this establishment and I am going to make sure they not get over on anybody else because my daughter did not deserve this douche bag talking to her in that manner my niece gave him her number so that this company can contact her before they make repairs so if this car was supposed to be as is there wasn't no paper on the car stating that and if it was as is it should have been in the contract and it wasn't so yeah they should just go ahead and give my daughter back her money

  Business response

  03/17/2023

  The customer Purchased a 2010 Dodge Journey AS-IS without a warranty. The customer test-drove two other vehicles before she took the Dodge Journey on two separate test drives and decided that was the vehicle she would purchase. Two days after her purchase, the customer complained that she took it to Midas, and they recommended that she replace the entire suspension system. When we tried to discuss the issue with her, she became angry. The options offered were to switch her to a different vehicle and help her with the repairs she wanted, we offered her a partial refund, but she declined them all.
  I explained to her that this is a 13-year-old vehicle, and although the suspension is not brand new, it does not need a complete replacement. The customer would not have it.
  At this point, we have no choice but to refer to the purchase contract. The vehicle was purchased AS-IS, so the customer is responsible for any repairs.
  
  

• Initial Complaint

  09/20/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  September 2, 2022 I test drove a vehicle at Cars East/valueland auto sales Inc had a medical emergency they gave me water for my medication I Ask about warranties they said they don’t but It’s a lie they offered them through PWC there’s several things w***g with the vehicle he told me they would fix all of the issues but kept stating I can get you into this vehicle but your tax and title is going to be $1100 do you have that to pay now I said no he had me to fill out an application I could not concentrate and he had a contract written up and he told me all I needed to do is to call my insurance company and have them put the vehicle on there And you’re done he said yes your contract that you just have to sign I’m on the phone with the insurance company and he’s telling me sign here sign there and how do you want to pay your down payment are you paying I told him no I have a debit card so he ran my card for $2500 I kept asking how is this going to go and he kept saying the first six weeks will be 260 oh my daughter told me she could help with that part so I’m thinking after that the payments will be 260 a month The next day I got to look at this contract that he had me sign No income verified I never would have agreed. To my surprise I was paying $21,000 for a 2013 pathfinder hit on the right side that had bad brakes and rotors there’s a spotter because of a exhaust leak I open the hatch and it was coming down on top of me You cannot open the back doors unless you open the windows and reach out and a day later there are three different lights on my dashboard it needs a Cadillac converter an oxygen sensor a temp error light A week later I get him to fix the brakes after he gave me the w***g brakes and rotors before that I sent him a Notarized letter stating I rescind my signature on 6 September I was told that just means you changed your mind they did not do 130 point inspection on this vehicle I receive SSI of $841 The payments are 520 a month before insurance

  Business response

  09/21/2022

  On 9/2/2022, Ms. ***** purchased a 2013 Nissan Pathfinder AS-IS for $15,995 + Tax & Title. The vehicle had some minor cosmetic damage and a vibration in the f***t brakes. We offered to replace the f***t brakes as part of the purchase agreement, but Ms. ***** did not want to wait for us to schedule the brake repair prior to the purchase. We agreed to a WE-OWE on the f***t brakes and rotors and we fulfilled that WE-OWE shortly after her purchase. Ms. ***** was well aware of the cosmetic damage on the vehicle before making the purchase.
  
  Ms. ***** did not have the money pay the $1200 in tax & title upf***t so we agreed to defer that amount into the loan with bi-weekly payments. Ms. ***** confirmed the bi-weekly payments prior to purchase as outlined in the purchase agreement. Ms. *****'s current payoff balance is $14,937.90.
  
  Ms. ***** made her purchase AS-IS, test drove the vehicle before purchase, and CARS EAST lived up to our WE-OWE commitment. I invite Ms. ***** to reach out to me directly to see if we are able to reach an amicable resolution to her complaint.
  
  Sincerely,
  
  
  
  *** Benit GM
  
  Valueland Auto Sales, Inc.
  
  dba CARS EAST

  614-866-2277

  Customer response

  09/21/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 18052645
  
  I am rejecting this response because: 
  
  Regards,
  
  **** ***** they are liars they never offer me a resolution at all I never spoke with anyone name *** I spoke with someone named ***** ***** told me he would put the rotors and the brakes on the vehicle and that he would fix anything else that was w***g with the vehicle the day of the contract signing and I left the vehicle there I never pick the vehicle up until 3 September he did not have the vehicle done on that day either and he told me he said will come and pick it up and you can still drive it it’ll be OK until we can get you back in here and will get it done at that time that you come back so that’s what I did I went and picked up the vehicle and I took it home and it was shaking really really bad I told him I could not continue to drive that car like that I need to get the brakes taken care of immediately and that the sputtering was getting louder and that there was three other lights that came on after I had picked up the vehicle so he told me when I had a chance to bring the vehicle in and he could have Josh go over it and make a list and bring that too so he would know what they were looking for and what they needed to fix the day I came in there he told me I could not stay at the office while they put the brakes on my vehicle and I explain to him I have no family here I have no one to take me back to my house or pick me up he honestly did not care about any of that he told me I could not stay in their office originally the first day that we met he swore that they had a facility where they could completely take care of my vehicle if I needed to repair it the one that I own but now all of a sudden they don’t have a facility at all this man is a complete liar they have not tried to come up with a resolution to my issue they took my money knowing full well that I could not afford that car and I kept telling him that I also sent them a letter on 6 September stating I wanted to rescind  my signature so I have nothing further to say because I’ve had to borrow money from my daughter to make the first payment which was on 16 September just to prevent them from coming to try and repossess the vehicle I need my money back so that I can get a car that I can afford I cannot afford nor was I trying to afford a $15,000 car $21,000 car I was not trying to get a car note where it’s $260 every two weeks that was just impossible for me I only receive money once a month and it’s only $841 why in the world would I ever consider a car note that would be $520 before we even add on insurance it’s just ridiculous I don’t know who *** is I’ve never met the person but someone needs to take accountability for this and they need to return my money ASAP I would like my money back from the payment I just made plus my $2500 that they took initially because this vehicle has more than just cosmetic damage it has an exhaust leak it needs a Cadillac converter and an oxygen sensor you cannot open either of the back doors unless you open the windows and reach outside of the doors to open them the hatch when you open it it comes right back down on top of you I almost got smashed in between the door that’s how I found out this is entirely too much the Cadillac converter alone is $1100 I will not tolerate someone scamming me because that’s exactly how I feel I feel very violated by this company I was having a whole medical emergency at their business and they know it because they were giving me water so that I could take my medication ***** to complete advantage of me and I did not like that

  Business response

  09/26/2022

  If you read my first response. I did not claim to have spoken to you before. I simply offered to take over your complaint and hopefully come to an amicable resolution. To date, I have not heard back from you. Please call me tomorrow afternoon after 1PM and I will try to resolve the issue. Please note that this is my final attempt to reach out to you regarding this issue. If I don't hear back from you in the next 24 hours, I will consider matter closed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩