Business Profileforbattleface

I purchased travel insurance through Battleface on March 11, 2022 to cover an upcoming trip. The amount of coverage I purchased was $5,334.00, which is due to me by Battleface. I called the company to file a claim on July 21, 2022. I was told that I would be contacted via email by my claims adjuster within 1-2 business days.

A week later, after receiving no email or phone call, I called again. I was told my case would be escalated and that a week is far too long to wait to receive even an email stating receipt of my claim. I have never received the paperwork I was told I needed to complete in order to have my claim processed.

It is now August 9, 2022. I have called Battleface and ********** at least 9 times. Each time I call Battleface I am given conflicting information about my claim from what I can only assume is a call center representative. Most recently, the representative I spoke with (Jane) told me that Battleface will no longer be contracting through ********** as a result of these delays and possible scams. I confided that I very worried I have just been scammed myself. I have now been told my case has been escalated 4 times, the supervisor of my adjuster was emailed and that I would definitely be getting a response within 2-3 days.

That was five days ago. Still nothing. My adjuster is named ******** ******* and she never responds to calls or emails.

My claim is #*******. I lost money on a trip we needed to cancel, and this insurance policy I purchased was committed to covering that cost.

I need this amount to be mailed to me asap and for the company to fulfill its obligation under the law to compensate this claim.