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Business Profile

Towing Company

Maynard's Northern Lights Towing & Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was parked at my friends apartment my car was towed on the sign it says it will be 90$ for the tow and 12, daily the tow company is trying to charge me 20$ daily and 120$ for the tow! The sign is misleading and not updated to their prices!

  • Initial Complaint

    Date:09/15/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This towing company towed my car with out proper authorization by my landlord or building owners from my driveway. They didn't properly ID the person who called my car in. They will not give us the phone number of the person who impersonated the landlord. They are also giving me issues with returning my car to me after their mistake and now the money is coming out of the pockets of both my building owners and mine to get the car out dispite them not doing due diligence. They said the most they can do is have my landlord make a pass code for it not to happen again in the future but that doesn't fix their current mistake or scenario.

Maynard's Northern Lights Towing & Auto Service is NOT a BBB Accredited Business.

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