Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* ******ally towed as K&K Towing knew the property manager, ******* ******, did not authorize the tows. I have spoken to a **** and a ** regarding the matter to see if they would work with us to get these cars back. This was on or around 7.27.2022 They were willing to not charge the tow fee but a storage fee of $945.00 for both cars. ****** **** who is my manager has contacted K&K requesting the fee to be removed and the cars returned by K&K. She was told she needed to speak to the owner ****** however ****** or no one from K&K towing will respond to me, my Manager or our attorney. These two senior residents not having their cars have caused tremendous inconveniences. They have had to make other arrangements to doctors appointments, grocery shopping etc. As of this date, the 2 residents still do not have their cars. Since K&K did not have proper authorization to tow these cars from the property we are requesting the cars to be returned by K&K in addition to the removal of the tow and storage fees.

  Business Response

  Date: 08/31/2022

  Good day,
  
  This complaint has been resolved. Both residents were able to get possession of their vehicles at no charge.
  
  Thank you,
  
  ******* ******
  
  Property Manager
  
  National Church Residences
  
  Northland Gate
  
  5757 Maple Canyon Ave.
  
  Columbus, OH 43229
  
  P: *************
  
  F: *************
  
  [email protected]<mailto:[email protected]>
  
  http://www.nationalchurchresidences.org/
  
  [1628001849846]
  
  ________________________________
  
  CONFIDENTIALITY NOTICE: This e-mail message may contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the ori****l message. If you are the intended recipient but do not wish to receive communications through this medium, please so advise the sender immediately. This message is for the designated recipient only and may contain privileged, proprietary or otherwise private information. If you have received it in error, please notify the sender immediately and delete the ori****l. Any other use of the email by you is prohibited.

• Initial Complaint

  Date:08/07/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/7/2022 Car was towed from Fairgrounds after I went to get kids from fundraising. Upon arrival at the tow yard I was then told it would be $335.00 to release the car. Because I didn’t have the money to pay that amount I asked to retrieve personal belongings like house keys, inhalers, wallet with Id and debit card and I was told I couldn’t get anything from the car without paying the fee. Ohio law • Requires a towing service to provide notice to the owner or operator of a vehicle who arrives after the vehicle is prepared for towing of the option to pay a “drop fee,” or one half the towing charge for release of the vehicle.
  
  Allows vehicle owners to retrieve personal items with presentation of proof of ownership without retrieving the motor vehicle and without paying a fee - unless the vehicle is involved in a criminal investigation.
  
  Pursuant to Ohio Law OAC 4901:2-24-03. The maximum after-hours retrieval fee that may be charged is $150. OAC 4901:2-22-06. The Ohio General Assembly delegated the authority to set the maximum fees that may be charged for the towing and storage of motor vehicles that have been impounded or towed from private lots to the Public Utilities Commission of Ohio, which set the following maximum fees3 and may be used as a persuasive guide to determine what is “reasonable” under R.C. 4513.70:
  
  Manufacturer's Gross Vehicle Weight Rating Maximum Towing Fee Maximum Storage Fee
  Less than 10,001 $129 $17/day
  More than 10,001 $216 $29/day