Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If I could give 0 stars I would. This place is the definition of a racket. My car was towed from my apartment parking lot, and when I went to recover the vehicle, they said I needed proof of ownership (title/registration). Like any other normal person, my registration is in the vehicle and being from Tennessee, I can’t go get my title or registration because it is over a 6 hour drive. So now, this sham towing company is holding my vehicle, that I have the keys to, and proof of insurance because of some ******** company policy that is designed to exploit those who don’t have access to these documents. The ladies who work in the office are insanely rude and can’t be bothered to help.

  Business Response

  Date: 11/07/2023

  It's unfortunate that the customer feels this way. We are simply following the Ohio Revised Code during our release process, and therefore, we only allow individuals who can prove ownership to enter our impound facility. Allowing an unidentified person access to a vehicle before proving ownership poses a security risk and a liability that we are not willing to accept.

• Initial Complaint

  Date:09/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was towed on 9/15/23 at 8:30pm and recovered my car at 9:10pm which accrued $163.23 in charges.
  When told I didn't have a parking permit, I was confused and did some digging. Apparently the clusters of townhomes are individually owned by various owners who maintain their own parking space with their own rules and regulations.
  I found the tow away sign tucked into the bushes which, from the photos, is 1. clearly not visible and 2. Doesn't hold information for which units the parking is for
  Both if these are in direct violation of the Ohio Revised Code which I've included here in my complaint.
  Neither the property manager nor the tow company are accepting responsibility for these violations so I am taking the legal route to resolve my desire for a refund. Do better.

  Business Response

  Date: 09/25/2023

  Please provide our invoice # so we can locate this tow record.

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday at 4:50am my car was towed claiming I didn’t have my permit when I did have one and I was informed even if I didn’t have it properly displayed my license plate number is in file. I was told my permit had a faded number on the permit which wasn’t true. I had to pay $182.00 for a mistake their company made. I talked to the property manager and I was informed the same that my license plate number is on file. I want to be reimbursed for the inconvenience for my children missing school and missing work over their mistake!!!

  Business Response

  Date: 08/21/2023

  Please provide our invoice number or VIN # for us to find this call.

  Customer Answer

  Date: 08/24/2023

  Good evening 

  I was wrongfully towed my license plate number is on file as well as model make and color. I contacted the rental management and they confirmed my information was giving so my car wouldn’t get towed if my permit was seen. My invoice number is 23-36089.

  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** *********

  Business Response

  Date: 08/25/2023

  As you can see from our provided picture, this vehicle did not have a parking permit clearly displayed. We do NOT have access to any license plate information that your property management company keeps on file. If a parking permit is not displayed properly the vehicle is subject to towing. No refund will be issued for this legal and valid tow.