Business ProfileforPipes & Pleasures

We purchased a pipe made by the owner ***** in May of 2023 for $262.75 when we were in Columbus visiting family and attending a concert. The day after purchase, we noticed a crack in the pipe stem, & went back to the business to ask about it. They kindly agreed to repair the pipe and ship it back to us. We then heard nothing back for several months. Called multiple times and finally heard that the elderly owner had been in a car accident and not working, but was on the mend and expected to get to the repair soon. We expressed sympathy & agreed to continue to wait. In September/October of 2023, we began calling for further status, having still heard nothing. **** the manager finally answered and said she had accidentally misplaced the paperwork on the pipe in question, but now that we were reconnected with it, she would send it right out. We waited several weeks; no pipe arrived. Called back, **** said, I thought we sent it to you? We said, apparently not? She said she would get back to us. It is now December 2023. We understand that things happen, and we would have loved to have just received the pipe we purchased at any point since the 7 months ago we paid for it. But because multiple phone calls and messages are going completely unanswered, and we still have no pipe, and are still out the $262.75, we feel like we have no options remaining, and would at this point simply like a refund for the cost of the pipe, please. Thank you.