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Find a Location

Space Shop Self Storage has 1 locations, listed below.

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    Business ProfileforSpace Shop Self Storage

    Storage Units

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1000 E Dublin Granville Rd, Columbus, OH 43229-2503
    BBB File Opened:
    11/4/2021
    Business Management
    • Ms. Heather, Customer Service Manager
    Contact Information

    Customer Contact

    • Ms. Heather, Customer Service Manager

    Industry Tip

    BBB Tip: Renting a storage unit

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/21/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    I paid a $100 deposit to clean out a storage unit auction. The contract for the unit dictates the terms that need to be fulfilled to get my deposit back. All terms have been fulfilled. Arbitrary rules imposed by people who have no right to impose such rules were added in, after the fact, supposedly 'allowing' this employee to steal my $100. This isn't how contracts work, and she has no right to keep my money. I didn't sign some willy-nilly contract with these buffoons, so how they got it through their heads they have the authority to go above and around this contract is beyond me. I have video evidence of me fulfilling my obligation (removing all the property from the locker and leaving it in broom swept condition within 72 hours). not only do I have video evidence, the half-wit employee who smugly laughed in my face about how many cameras they have, also has video evidence. The police, who I called, and she LIED to also witnessed me fulfilling my obligations. This is not a legal issue, and has nothing to do with the police. This is just to add to the list of witnesses I have that have seen me fulfill my contractual obligation. The employees name is *****, her boss is ******* ********* ******. I asked the manager and employee for copies of my contract and they refused to give me anything, which kind of goes against record keeping requirements, right?
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Natasha M

    1 star

    08/10/2023

    I moved my storage contents from the Westside of Columbus after a six year lease of two units to this storage facility to consolidate two units into one. I travel back and fourth from Georgia. (January 30,2023) The first three months I was charged one price. The price then went from under 100 to 130. On July 2 I went to my storage and to my alarm it was over ran with rodent urine and feces they had shredded decorations within my unit.(I’m a event planner) I notified the manager, and then she made me aware that they had a rodent problem. However, I was never notified prior to seeing my unit destroyed. Now after filing a claim with insurance for my damages.( In which haven’t gotten any response yet) I was send a postcard on August 9, 2023 through the mail stating that my rental fee would be raised to $176.40 as of September 1, 2023. I feel totally scammed and helpless. I’ve already paid movers to move the unit in January. Now you have price gouged me and compromise all of my personal and business belongings.

    Space Shop Self Storage Response

    08/11/2023

    Pricing and integrity are two things that Space Shop takes very seriously. This will be investigated and addressed. We will also contact the tenant ASAP.

    Local BBB

    BBB of Central Ohio

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