Business ProfileforSimply Self Storage Management, LLC

Began using this storage facility this past summer after moving in with my partner. On February 25 around 8:30pm I discovered that my unit had been broken into & a great deal of my personal belongings had been stolen or destroyed. Immediately filed a police report & attempted to contact management via the telephone number provided on their website. No response, so I left a message, detailing my name, number & unit # & what had occurred as a number of other units besides mine had also been noticeably vandalized. Called again on February 27, was told that they had not heard the previous message, but that she would make a report & gave me details on how to contact their insurance company to file a report. I had a large unit that was packed with furniture, antiques, electronics & collectibles, & have been making a full inventory of the lost & damaged goods & removing my items from the unit as I can. I called the facility again on March 7 to inquire about their policy regarding my unit's rent as the unit remains unsecure & voids my contract with them. ****** took my call & conveyed that his manager had told him that I would still be obligated to pay the rent for my items "stored" there & that I could contact his manager the next day. On March 8 I came to the facility in person & spoke with ****, who told me she would contact HER MANAGER and get back to me about a resolution. I have been there personally March 1, March 8, March 14, & attempted a final visit today to finish removing my items & move out. Today, March 16, I was barred entry to the facility & **** informed me that my items were "overlocked," & I could not have access to them until I paid the rent for March. I reminded her that I'd been waiting for a resolution from her manager as per our last encounter & we were somehow able to get them on the phone within minutes to be told that they had to now contact another manager for a resolution. I have included photos, please note the dangling bar over the door frame.