Business ProfileforSewerQuest

On 6/23/22 we reported a gas leak. Columbia has r***onded and shut off the gas line because they detected leaks. We contacted ***** ******* ********** which was to cover repairs who dispa**hed 3 Aces - however Sewer Quest was the provider that came 6/26/22. ** replaced valves and elbows and showed the others that needed done which would require removing part of a wall, accessing crawl space; sump pumping and carpet removal and draining the hot water tank. 6/29/22 ** came to tell me what he was able to do if I got things ready but that he wouldn’t be available to do it until around 7/18/22 due to vacation and the fact that he would be the one that would have to fo the work. 7/11/22 ******** *** was here to remove the meter due to it being yo long without resolution. 7/11/22 I called Sewer Quest spoke with Melissa who told me they were waiting on ***** ******* **********, I called them spoke with Rudy who submitted a new claim. 8/16/22 Rc’d call from Melissa with Sewer Quest telling me Tom Quest would be out 8/17/22 to take pictures for ***** ******* **********. Tom Quest arrived 8/17/22 at 10:00 am took pictures said everything looked good and he would submit them, he speculated that ******** *** required a new “trunk” line since they were moving the meter. They discussed placing exterior gas lines - which was fine with me. Tom Quest said I should be hearing something by next week. 8/24/22 I called ***** ******* ********** spoke with Mike who tried contacting Sewer Quest as did I with no success one number said the voicemail box was not set up the other number rang about 10-12 times then asked for an access code did not try the fax number. I sent an email to Tom Quest asking for an update. 8/26/22 I called ***** ******* ********** spoke with Ashley who told me they are waiting on the provider operations.