Customer ReviewsforDesigner Brands Inc.

Went in to buy a pair of sneakers. Had a coupon code got for being on mailing list. No where on coupon does it say coupon is for online use only, if it had I would have bought online and picked up in the store. Told cashier I was unhappy about the businesss false advertising so **** said not to finish the sale as she was getting a manager to see if he could take something off for the coupon. So I stand around waiting for the manager to come and when he got there she tells him to explain to me about how I cant use the coupon even though nowhere on the coupon does it indicate not valid for in store use. She already told me that. It is just wrong to utilize coupons that arent able to be used to get people to come in and shop. Its a form of false advertising*

I had the worst experience shopping here. The store associate named ******* at the Nashville Charlotte location was so rude and unprofessional. She didn't have any knowledge of where store merchandise was located and complained when I asked for help to find a particular pair of shoes. She also lied stating that clearance merchandise/shoes are not in the system that they use to lookup items. Thankfully I found the shoes I came for without her help. When I showed her the shoes at check out, she became very defensive and didn't even apologize. ******* completely ruined my shopping experience and thanks to her behavior plus poor customer service, I will NEVER shop at this store again.

I have been a long time customer with DSW but am now cancelling my account. I purchased shoes and my credit card was charged the amount owed on 12/8/23. I was later contacted and told that they couldn't charge my account and that I needed to provide a different payment option. I called and got someone in the Philippines which I could not understand so I asked to speak to someone in the US and was told someone would call me. I never got a call! I sent an email explaining everything with a copy of my credit card statement that clearly showed I was charged and never received a call or any response to my email so I assumed it was all resolved. Today I was looking over my credit card transactions and DSW charged me again on 2/15/24 for the exact same amount. I called my credit card company and have put in a dispute. They will contact DSW and hopefully this will be the end of it. I will never shop with them again.

I wish I could give this company zero stars!!! I love buying shoes from DSW. However, I do not appreciate this company charging my card without my permission. I made a purchase on 1/3/24 only to have the shoe out of stock. I canceled the order and waited for the email noticed of the cancelation. I've called multiple times only to get the same response, "I've put in a request to have the item canceled ." I looked at my credit card and I have a pending charge of the amount on my credit card. I did not authorize that transaction, at this point this company attempting to make a fraudulent charge to my card. If the item is no longer in stock, just release the money! I am so disgusted with this company. I'm never shopping with them again.

HORRIBLE customer service. After being a very loyal customer for many years, I ordered a pair of boots. When they were ordered, I was not told it was a back order. Once I was told, weeks later, I was also told the order could not be changed or cancelled. A hold for the price of $94.44 is continuously being put on my account despite my calling three times to complain and being assured the order would now be canceled. The customer service department is essentially useless. I will NEVER shop here again.

Was sent dirty slippers, Not only was the order delayed, but I received dirty slippers. For the price I paid you would think they would be top quality but nope. I sent a chat in to the company and they wanted me to return them for the refund, but could not get me a new pair because they were out of stock. Sending them back would take time money and gas. They would not come to another compromise. Coming from such a large corporation you think they would have more empathy, but they did not.

Customer service is horrible. I was shipped out the wrong shoes I called and was lied to that the right shoes would be shipped the next day, only to receive them 5 days later. When the right shoes came in they had the security tag still attached. Now I have to bring it in to the store to get the tag removed. When on the phone with an agent you always get the run around and lied to. I’m so done with this company. Very inconsiderate.

DO NOT SHOP WITH DSW. I am extremely unhappy with DSW. I recently received a digital gift card for my birthday for DSW. First, they never it sent it to the correct number. That took days to get them to actually finally sent it, even though they claimed that I had already used the money (I did not). After several days of back and forth, they finally sent it to my email. Once I tried to use the gift card, they told me I had no balance on the card (another lie). after ANOTHER 45 minutes on hold, they finally were able to get it to work. This morning I woke up to an email telling me they cancelled my order, but DSW said they “wouldn’t charge my card”. I tried to resubmit my order and guess what? Of course they charged my card Moral of the story: DO NOT SHOP WITH THEM and by no means EVER buy a gift card from them. They will fight you tooth and nail to make sure you never use that gift card, essentially stealing your money hoping that you’ll just give up. This is complete fraud. You are advertising that people are able to actually use the gift card, but you CANT. No matter what you do, they will make sure you can’t use it. Don’t waste your money

I buy from this store because they have good coupons, and you can find great deals on some shoes. But when you purchase online, you sometimes get shoes without box tops, floor demo shoes, or even worn returns. Since you buy them online, they offer to replace them, or you can get a refund if you return them. This is very inconvenient, and I believe they use online customers to get rid of the returns to store and demo shoes, instead of discounting them. Most customers must not bother complaining, as this has happened to me over the course of 6 months buying from them. I recommend that you use the ship-to-store option if you can go and pick them up, so that you can refuse them if they are used/demo shoes.

I gotta start by saying the positive: having emailed DSW regarding a defective product I purchased from them online, they got back to me extremely quick! Sometimes even just a few hours later! Bravo to them on their fantastic promptness! But be warned - each response was from a different representative (at least 6 or 7 in my case), which meant each response was completely different. Their initial response was most helpful, but after that, every response to follow had a different answer, and in the end, their answers went from "Yes, we'd be happy to help you" to "We can't help you at all." It was beyond ridiculous. Almost comical, in fact. I eventually gave up - too much unnecessary stress and a complete waste of my time. Should you need to contact DSW customer service, you might be better off doing so over the phone or in person. Be weary of DSW return policies - even when their products (defective or otherwise) damage within a fairly short time frame, DSW will be anything but accommodating. They may initially seem like they want to help you, but in the end, you may be disappointed. Any empathy or understanding on their part is all a facade. Shoes should last longer than four months, especially when they cost $60.00. Take your business elsewhere.