Business ProfileforDesigner Brands Inc.

I placed an order with DSW on 9/19/23 for five items. One item in my order was cancelled by DSW. A different pair of shoes arrived noticeably worn and scuffed. I was in disbelief DSW would sell these as new and reached out to customer service for a replacement. A replacement was not available in the same size and after back and forth, they refunded me $10. A separate customer service rep reached out apologizing for the situation and fully refunded me $42 for the shoes. Jump to February 2024, I have a $63 pending charge on my credit card from DSW. I email back and forth with their customer service to have this removed. They confirm it will be removed and it never is. I reach back out in March and again, am told it will be removed. March 11, the charge goes through on my card. I email to have this refunded and they tell me I need to be charged because they didn't charge me enough for the initial order. I have had multiple customer service agents tell me conflicting messages and no one can confirm or explain exactly why I'm being charged this $63. To have this issue drag out 6 months is unnacceptable.