Business ProfileforRockford Homes, Inc.

I am writing to file a formal complaint against Rockford regarding the unresolved issues we have encountered after the purchase of our home in February 2023. We diligently followed the correct procedures and contacted Rockford for our 90-day inspection as per the warranty agreement. During the inspection, an issue with our shower drain was documented, and we were assured that a plumber would address the problem. Additionally, we reported water pooling in the back of our yard, a concern that was documented in in our report. While we have a completed warranty inspection sheet, indicating that most items were addressed, we have neither seen nor heard from a plumber, and the warranty department has been unresponsive to our concerns about the backyard issue. Despite numerous attempts to contact Rockford's main office and specifically the warranty department, we have been denied direct communication. I have left my contact information with Rockford's main office, requested a callback, and even sent detailed emails with accompanying pictures of the issues. Unfortunately, our efforts have not yielded any response. With ongoing construction behind our house, exacerbating the backyard problem, it is crucial that Rockford addresses these issues promptly. Given that our inspection was conducted in May 2023 and it is now December, the lack of resolution is not only frustrating but also a breach of the warranty agreement. I have perused reviews from other homeowners, and it appears that our experience is not isolated. I am reaching out to the Better Business Bureau in the hope that your intervention will prompt Rockford to address these outstanding concerns promptly. Your assistance in facilitating communication with Rockford's warranty department and ensuring a resolution to our issues would be greatly appreciated. Thank you for your attention to this matter.