ComplaintsforColumbus Radiology Corp.

• Initial Complaint

  04/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company was paid on December 23rd and will not accept that they were paid in full. They keep billing me saying they never received the money. They were paid through ******** and the receipt is attached, they need to update my account immediately and stop billing.

  Business response

  04/28/2022

  The ******** copy was sent to have the payment researched. 

  Please give us a call at ###-###-#### if you have any additional questions.

   

  Dear ****** **********,
   
  Thank you for your inquiry. Your provider successfully received your payment via direct deposit to their registered ******** account: 
  
  Provider Name - ******** * 
  Transaction Date - 12/18/21 
  Amount - $17.82 
  Authorization # - ****** 
  Merchant ID - **************** 
  Settlement Date - 12/23/21 
  
  Provider Name - ******** * 
  Transaction Date - 12/18/21 
  Amount - $176.91 
  Authorization # - ****** 
  Merchant ID - **************** 
  Settlement Date - 12/23/21 
  
  If your provider requires assistance logging in or locating that payment, they can contact support directly at ###-###-####.
   
  For your records and tracking purposes, here are the details of your original case:
  
  Case #:  CASE-********
  
  Date Opened:  4/20/2022
  
  Description:  "PPP Users - Payment Information" - Customer requested payment information
  
  Please note your case number for future reference.
   
  Best regards,
  
  ******** Customer Service
  T: ############  or ###-###-####  
  *******************
  'Healthcare Payments Simplified'
   
  

  
  

• Initial Complaint

  02/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was referred to ******* ******* for an annual Mammogram by The Department of Veteran's Affairs. I have a copy of the VA Form 10-7080 Approved Referral For Medical Care. A mistake was made somewhere and my insurance was billed and it was denied because for lack on information. The VA is supposed to be paying for this exam. **** ****** fixed their mistake and that portion was taken care of. Columbus Radiology made the same mistake and I cannot get anyone that speaks and understands English on the phone. I have called 4 times and they do not understand what the VA is and refuse to transfer me to a supervisor.

  Business response

  03/09/2022

  The incorrect insurance was received at the time of service. The claim has been updated and rebilled. 

  Thank you and please call ###-###-#### if you have any questions. 

• Initial Complaint

  02/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Columbus Radiology- I see many complaints for the same issues here. It is very frustrating when you have documentation that show your bill has been paid, you call and they say, yes, I see that here, will take care of it and a month later you get another statement threatening to go to collection. Then you get a letter from a collection company with the threats and all. This has been going on for over a year. Service date was Jan. 7, 2021. My FSA paid on 3/16/2021. I've been on the merry go round since. I have a reference number that my insurance company gave to them when I had UH, CC and myself on the line. It was ****** ****** proof of payment ref. #. That was in Sept. of 2021.. This is after I have sent many copies of the direct payment notices from my FSA that they are ignoring. I spoke with Marietta in billing on 12/8/2021, and she said it is being worked on. What is it with this company? I will no longer go to any hospital that uses Columbus Radiology as it's billing service. Too much trouble.

  Business response

  03/09/2022

  The account has been escalated for the payment research. 

   

  Please allow 7-10 days for completion and call us back at ###-###-#### for any questions. 

  Customer response

  03/09/2022

  I accept the business's response to resolve this complaint.  I would like to have this gone as quickly as possible. Do not want to have to keep beating a dead horse. I have been replying to Columbus Radiology for approximately a year. With no resolution. No matter how many times they told me they show the payment, were applying it and all should be good then being sent to collections that will affect my credit score after continual proof that the bill was paid, really irritates me. This complaint is not new with this company. Maybe the AG or Secretary of State that issues licensing to these fly by night companies need to look into them. 
  
  Regards,
  ****** ******

   

• Initial Complaint

  01/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I erroneously submitted payment through my HSA insurance account on 06/8/2021 to Columbus Radiology Corporation working out of ***** ******* ******.. I contacted the company multiple times over the course of several months and they have not refunded my erroneous payment. My insurance company also faxed a confirmation of payment and proof that the echeck had cleared/cashed. I have made several requests to speak with a supervisor to help resolve the matter but I was told the supervisor would need to call me later. When my insurance opened a fraud claim report against the company, 3 days later a supervisor ***** contacted me 10/8/2021 and stated he was sending it to the refund department to review and process the refund. Every customer service agent I've spoken with and this supervisor stated it would take 30 to 45 days to process a refund. This matter has been ongoing since June 2021 and I have called this company numerous times. Now it is January 2022 and still have not received my refund. It sadden me to think this is happening to other patients who may not know how to resolve this problem.

  Business response

  01/27/2022

  The refund request has been escalated for review. 

  Please call customer service at ###-###-#### for any questions. 
  

  Thank you 

• Initial Complaint

  12/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was in the hospital in December of 2020 and had a CT scan done. I received a bill in the winter of 2021 from Columbus Radiology for $286.00 for these services. I paid this bill on 4/30/2021 and have saved the emailed receipt with confirmation. In August my insurance company decided to cover the bill in full and paid Columbus Radiology an additional $286.00. I called Columbus Radiology in mid August confirming that the insurance company paid. At this point they told me that they did pay and I now had a credit on my account for $286.00. I was told I would receive a check in the mail for this credit in 30-45 days. On Nov. 1st I had not received it, so I called again. They verified I had a credit, apologized, checked with a supervisor, and then said the refund would again be mailed out and I should receive it in 30-45 days. On December 10, 2021 I was sent a bill from Columbus Radiology for these services from the previous year saying my account was over due and I now owed $286.00. On 12/13/21 I called Columbus Radiology questioning the bill since it had been paid twice and I was awaiting a refund. The rep I spoke to told me to disregard the bill and verified that I had a credit of $286.00 that had not been processed yet, even though I had called twice before with promises of it being processed. She told me she would put in a request for it to be escalated, but could not give me a time frame on when I would receive my refund. I asked for her to have someone call me back by 12/15/21 with an update on this issue. She assured me she would call me with an update. It is currently 12/30/21 and I have not received any calls from Columbus Radiology, and I have not been able to reach anyone on the phone for the past several days during business hours. I just want to know the status of my refund and when I will get it since it has been more than 90 days since they have had a credit on my account.

  Business response

  01/03/2022

  The refund request has been escalated the refund team.

   

  Customer response

  01/03/2022

  the refund has been escalated to the refund team three times prior to the response given today from the business. I asked for traceable confirmation that my refund has been processed for this reason. I’ve been told three times my case has been escalated when it has not, so responding that they will escalate to the refund team alone with no other info or confirmation of the refund being sent is not satisfying. 
  
  Regards,
  
  **** ********

  Business response

  01/10/2022

  Hi Mrs. ********, 

  I have requested a call to be placed to you to provide the specific details on the refund.

   

  Thank you

  Customer response

  01/11/2022

  the refund check arrived in the mail yesterday, 1/10/22 with a post mark date of 1/4/22. No further action will be necessary.Thank you for your help. 

  
  Regards,
  
  **** ********

• Initial Complaint

  09/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was recommended for a procedure by my primary health care provider assuring me that the total cost of the procedure would not exceed 200.00 . I was also notified this at the time I received services. 2 months after the procedure I received a bill for 592.00 which was never disclosed to me. I am tired of healthcare providers not disclosing the total cost of procedures and trying to hide them with doctor fees. Proper estimates and information should be disclosed to the patient. I would have never agreed to the procedure if I had been informed properly.

  Business response

  09/28/2021

  I apologize for the error as the charge was a duplicate. I have requested for the charge to be adjusted. 

  Customer response

  12/08/2021

  This is my second complaint about this business for the same issue. the last response says that columbus radiology had a duplicate billing and it would be corrected. I just received a bill in the mail today for the full balance and yet it has not been corrected. I would like this time for Columbus radiology to reach out to me at my email address ******************** and let me know as well as the ******* that it has been taken care of once and for all. Customers and consumers should not have to go thru this much trouble for medical billing errors and problems. ******* has the issue documented and the response to the last issue. I would also like a billing noticie sent out notifying me this time of a zero balance.

  Business response

  12/08/2021

  The duplicate charge was adjusted. The error was due to a system issue and there is no balance for Mr. ******* account.

  Customer response

  12/09/2021

  I accept the business's response to resolve this complaint. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  09/14/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  After 3 phones calls last 8-27-21 I have a refund coming on lab work. I paid & my insurance comp paid on the same invoice. Amt due $69.85 but no refund ever comes. I have a EBO showing where the insurance paid it also & I by personal Check.

  Business response

  09/22/2021

  The account has been reviewed and escalated to the refund department for next steps. 

  Customer response

  09/28/2021

  Ms. ***** called BBB stating she received check in mail yesterday, 9.27.21 and considers the matter resolved.  Ms. ***** extended thanks to BBB and business for helping to resolve her complaint.

• Initial Complaint

  08/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was billed two times for the same service for the amount of $131.77. Once 12/20/2020 and a second time on 3/13/2021. When I realized the double billing, I requested a refund on April 29, 2021 providing all the required information which included the statements and bank statements showing the exact amount withdrawn from my account. I have contacted the company several times after the initial submission and they keep telling me they are looking for the missing checks and it is in process. On August 28, 2021 I received a bill from a bill collector, ***** -******* for the amount of $138.10. I called Columbus Radiology to inquire about the collection and they tell me it is from services provided on 7/30/2020. I am familiar with the services provided. I was in a vehicle accident and had x-ray image performed on my hands. All billing was paid by the insurance company. I do not recall receiving any bills or if I did, they were forwarded to the insurance company handling the claim. Thanks

  Business response

  11/05/2021

  Hi Mr. *******, 

  I apologize for the delay. I have escalated the proof of payment that you provided to the payment research team to audit for next steps. 

   

  Customer response

  11/05/2021

  This is the same response I have received during my last several attempts to resolve this issue. The escalation notice is no longer acceptable as the business has been escalating for 6 months. I want a resolution.

  Regards,
  
  **** *******

  Business response

  11/08/2021

  Hi Mr. *******, 

  The payment of $131.77 was located and posted to your account. Please call ###-###-#### for any additional questions. 

  Thank you 

  Customer response

  12/22/2021

  From: **** ******* <**********************>
  Date: Wed, Dec 22, 2021 at 12:03 PM
  Subject: Re: You have a new message from the BBB of Central Ohio in regards to your complaint #15815225.
  To: Better Business Bureau <[email protected]>
  
  
  I can not reply to the BBB website complain because it is closed even though it has not been resolved, therefore I am sending this email to update my account / complaint.
  
  Columbus Radiology has retracted their last response that stated the following.
  
  MESSAGE FROM BUSINESS:
  
  Hi Mr. *******, 
  
  The payment of $131.77 was located and posted to your account. Please call ###-###-#### for any additional questions. 
  
  Thank you 
  
  ===========================
  
  The payment has not been posted to my account. In fact, I received yet another bill from Columbus Radiology for $131.77. Please see the attachment. I also included the receipt provided by my insurance company which accurately reflects the portion I owed, which was paid twice.
  
  Thanks,
  
  **** *******
  **********************
  ###-###-####

  Business response

  01/10/2022

  Hi Mr. *******, 

   

  I have requested for a call from customer service to be placed to you to answer any questions and provide an update.

  I reviewed the date of service on the statement and do not see a balance owed.

  Thank you

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩