Business Profile

Radiology

Columbus Radiology Corp.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Columbus Radiology Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

19 total complaints in the last 3 years.
7 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/11/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DOS: 9/14/24 amount billed $153.00 and $554.00 through a number of billing and cash app errors, the final amount billed is $697.79.

I sent a letter to the company headquarters in Columbus OH on 7/15/25 (by UPS) providing proof of payment by my ******** Medicare and supplemental insurance and have heard no response nor has the account been adjusted to show a $0 balance. It is extremely frustrating to work with their billing company via phone which is why I sent the documentation to their headquarters. I had done this one time previously and that billing amount was corrected.

Even their incorrect statement shows payments applied of $699.39 so it is as if, in each case, I was double-billed for the service and payments were applied backwards - makes no sense. Yet I am receiving "final notice" billing.

I have switched providers to avoid having to deal with Columbus Radiology going forward - I am just trying to clear up their lingering billings from a year ago.
Business Response
Date: 09/09/2025
Account has been reviewed. Payment has been received for DOS 9/14/2024 and there is no balance.

Thank you.
Customer Answer
Date: 09/10/2025
I accept the business's response to resolve this complaint.

Regards,

******* ******
Initial Complaint
Date:04/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was admitted to the ER at ********** on 01/08/25. I applied for financial assistance with ********** and i was approved for 100% discount then i received a medical bill from Columbus Radiology and when i contacted ********** they told me to reach out Columbus radiology with my financial assistance approval letter and they should match the discount i was given. I emailed them several times without receiving any response from them until my bill was sent for a debt collector. Columbus Radiology should honor the approval i was given by ********** for 100% discount as i was told by **********.
Business Response
Date: 05/19/2025
We have not received an email and or calls. Please send the approved assistance letter to ******************************
Thank you.
Customer Answer
Date: 05/21/2025
**********

The email i was provided with before is different from this one. I did send the financial assistance approval letter to the email provided by the business in their response and i still haven’t heard back from them

Regards,

**** *******
Business Response
Date: 08/01/2025
The initial response to the BBB complaint was on 5/19/25.
We received the FAA letter and it was uploaded on 5/23/2025. The account in review with the team to complete next steps.
Thank you.
Initial Complaint
Date:01/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of service 8/22/2024 was billed to our medical insurance they adjusted billed amounts and left a balance of *******. A bill was printed on 11/14/2024 a check was mailed to columbus radiology on 11/15/24 in the amount of ****** they cashed it on 11/18. I have called multiple times to pay balance owed and no one can tell me what they did with that payment of ****** I have all documents and copy of cashed check to prove it. Their over seas call center is a joke. Requested a call from supervisor never heard back. They need to adjust bill due so I can pay balance and move on. I have called 5 times.
Business Response
Date: 01/17/2025
Can you please provide the account number or home address so we can locate and review?
Thank you.
Customer Answer
Date: 01/17/2025
CRC6231220 is the account number
Customer Answer
Date: 01/17/2025
Here is documentation supporting my complaint 22822176
Customer Answer
Date: 01/17/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22822176

I am rejecting this response because:
Here is documentation supporting my complaint 22822176
CRC6231220 is the account number

Regards,

******** *****
Business Response
Date: 01/17/2025
Thank you for the account number. It has been escalated to be reviewed.
Thank you.
Initial Complaint
Date:12/10/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Consumer had a CT scan done on 6/27/24 at ********* ******* that was covered by Medicare. She received a bill on 8/17/24 stating that she owed $2200. She contacted the business and told them that Medicare covered the bill. They asked her to send an email with explanation of benefits indicating it was covered by Medicare. She never received a response so she called back and nothing was ever done because they provided the wrong email address. The consumer was given another email address and sent the paperwork again but she is still receiving bills.
Business Response
Date: 01/07/2025
We received payment from the secondary but not the primary. The team is researching, please allow some time to complete the audit.
Customer Answer
Date: 01/13/2025
**** ****** called - said her primary is ********** secondary is UHC. Biz states they recvd pymt from secondary - but not primary. **** said she sent BBB a copy of EOB that shows ******** paid. **** will re-send to ********************************************************* Follow up by sending to business upon receipt.
Customer Answer
Date: 01/13/2025
**************

Please find attached Medicare Summary Notice for Part B (Medical Insurance) pages 1of 4 and 3 of 4 concerning account #*******. Also attached is the bill sent for the 2nd time.

I spoke with ******* over the phone in August of this year. After our discussion she informed me, the balance was zero and the account would be updated. Also advised me that an updated bill would be received within 30 to 45 days.

I received the updated bill with a statement date of 9/27/2024 showing that I still have a balance owed and a warning of being turned into collections.

Please take note of the Medicare Summary Notice showing they have paid the Lawful amount, and the Maximum I may be billed.
The Medicare Approved amounts have been paid in full between Medicare Part B and United Health Care.

Please update my account as paid in full. Please do not turn this over to collections.

Thank you for your consideration in this matter.

Sincerely,
**** ******

Business Response
Date: 01/14/2025
The team is reviewing and contacting ******** as we did not receive payment.

Thank you.
Customer Answer
Date: 01/15/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22665879

I am rejecting this response because: ******** is indicating they paid this. I forwarded the *** to the business where it was shown it was paid. This business in August of 2024 stated there was an error in billing and this service was paid. They would send me a correct statement. When I received the new statement nothing was changed. The business needs to contact ******** for payment. I feel as Im being harassed by this business for monies that were paid.

Regards,

**** ******
Business Response
Date: 01/27/2025
The team is still reviewing and we will provide an update once the audit is finalized.
Thank you.
Customer Answer
Date: 01/28/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22665879

I am rejecting this response because:
They have not provided an answer to my claim. They have been reviewing this for months.
Regards,

**** ******
Business Response
Date: 01/29/2025
The team is still reviewing and will provide an update once the audit is complete.
Customer Answer
Date: 02/27/2025
Complaint number ******** I have not heard from Columbus Radiology. They have been reviewing my file since August. I contacted ******** and their bill was paid in full. I sent you and them a copy of the *** showing payment. Please get this resolved. I spoke to the company 6 times and all they ever say its under reiview.
Business Response
Date: 03/07/2025
A call was made to ******** for claim information and they would not fax us the ***. We requested for it to be mailed. The payment has now posted and there is a 0.00 balance for the charge.
Thank you.

Customer Answer
Date: 03/12/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

**** ******
Initial Complaint
Date:07/10/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First time receiving a preventative service at Columbus Radiology and never again.
I had a, routine mammogram done on 12/7/2023, at which time I supplied my insurance card. I received my 1st bill and contacted the billing **** on 1/3/24. I was told they needed an address of where to send the bill to my insurance comp. Also to f/u in ***** days. 3/25/24, I contacted the billing **** again, still showing a balance of $225. I was told claim was denied because it was not covered by payor. I was advised to contact my ins company , which I did, the same day.
My ins comp advised that they do not even have a claim on file and that it was not being denied by them. My ins company advised me to call Columbus radiology back and inform them that the bill is being denied by THEIR (Columbus Radiology) clearing house. Also advising me that it is the responsibility of Columbus Radiology to follow upsince they have all my insurance information. 3/25/24, contacted billing **** again. Explained everything, yet again, and was told they need to know where to send the bill. They will submit it for review and for me to f/u in ***** days again and that matter is being sent to a leadto handle it.
5/13/24, I follow up, again, with billing ****. They advise me that the bill was reissued to my ins comp with no response from them. Also, again asked me for my ins info. How could bill have been resubmitted if they claim they still dont know where to send it to? They cannot make outgoing calls, so I need to follow up with my insurance. Did that again, no claim on file from Columbus Radiology.
Followed up again 7/10/24. Exact same thing, they cant make outgoing calls to my ins comp, they will forward issue to a lead, they dont know where to send the bill, etc.
There is, not one representative, at the Columbus Radiology billing ****, that is making any effort, to resolve this matter. The service is covered in full, but they keep sending me the bill.Thank you
Business Response
Date: 07/22/2024
The account was sent to be escalated for review.
The claim was denied by the insurance as non-covered initially.
Thank you.

Customer Answer
Date: 07/22/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21968585

I am rejecting this response because:
I have called several times and have been told the exact same thing. The account is being escalated for review with zero progress. Also, several times, I have been told, the bill was rejected by the insurance carrier. This has been going on for eight months and my insurance company does not even have a claim on file. Columbus Radiology has the information from my insurance card and claim they dont know where to send the bill. I have spent endless hours and have made numerous calls to Columbus Radiology and nothing has been resolved. It is ridiculous as to what I have been dealing with from the office staff at Columbus Radiology. You would think, a professional business, would credit the account and send a zero balance statement, just to satisfy the amount of aggravation I have dealt with. It was a preventative service, covered in full!!!
Regards,

*********************************
Business Response
Date: 07/22/2024
I will provide an update once I receive the results to the audit.
Thank you.
Business Response
Date: 07/25/2024
The claim was recently rebilled. Please allow time for the insurance to process.
Thank you.
Customer Answer
Date: 07/29/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21968585

I am rejecting this response because I have been told, numerous times now, that the bill has been resubmitted to my insurance company and for me to follow up in 30 days. Every single time I follow up with Columbus Radiology, I am told the exact same thing. Insurance has rejected claim, but that an address is still needed as to where to send the bill to. My insurance company does not have a claim on file regarding this matter because they never receive a bill. Therefore, it is not being rejected by my insurance company. Apparently, the bill has been sent to an incorrect address each time. I am not willing to wait, yet another 30 days to follow up because the exact same outcome continues to happen. I have also been told, by Columbus Radiology, that no additional bills will be sent to me, until this issue is resolved. I still continue to receive a monthly bill, stating my account is being passed over to collections. This was a preventative service, which my insurance company covers 100%. Again, the problem for 8 months now, is that my insurance company still has yet to see a bill/claim from Columbus Radiology. There must be a dispute department, in your company that handles where to send the bills. I, guarantee, I am not the only one with this insurance company. Therefore, it should be an easy resolution and not continue to drag out for another month.

Regards,

*********************************
Business Response
Date: 07/31/2024
The policy number was verified with the payer and the claim was rebilled.
Thank you.
Customer Answer
Date: 08/02/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21968585

I am rejecting this response because I have verified the policy number, numerous times now, and continuously have been told, the claim has been rebilled. WHERE is the claim being rebilled to, because the problem is, my insurance company does not receive a bill. Columbus Radiology keeps telling me the claim has been rebilled, but I also keep being told the claim has been rebilled..rebilled to Where? Please, finally, resolve this manner.
Regards,

*********************************
Business Response
Date: 08/02/2024
The claim was billed to Anthem OH Medicaid.
Thank you.
Customer Answer
Date: 08/09/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21968585

I am rejecting this response because over and over, I have been told the claim has been reissued to my insurance company, but there is not an address to send the claim to. The exact same thing keeps happening, still without resolution. The claim gets submitted to my insurance company, but the P/O box is not where the claim should be submitted to. Columbus Radiology contacts me, yet again, and states my insurance company rejected the bill, but they dont ever receive a claim in the first place. Please, have someone do a little research and find out exactly where the claim should be sent to and follow up that it was received by my insurance company. I have contacted my insurance company, several times, regarding this, and I am told it is the responsibility of Columbus Radiology to follow up with them because the service was preventative, which is fully covered, but a claim has still yet to be received.
Regards,

*********************************
Business Response
Date: 08/09/2024
The claim was just processed by your insurance for date of service 12/7/2023. The *** is in review to be posted.
Thank you.
Customer Answer
Date: 08/12/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21968585

I am rejecting this response because I still need documentation that the claim is actually being processed by MY insurance company. I have already been told, several times, claim is being processed by my insurance company, but they dont receive the claim. Please forward documentation as to exactly where the claim was sent to. That way, I can follow up with my insurance company, yet again. Not until I have a bill from Columbus Radiology, showing a zero balance, this issue will not be completely resolved.

Regards,

*********************************
Business Response
Date: 08/14/2024
The claim was just processed by your insurance on 8/1/2024. A statement and EOB from your payer should be sent soon.
Thank you.
Customer Answer
Date: 08/20/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21968585

I am rejecting this response because I still do not have a statement showing there is a zero balance on my account. IF the claim was actually processed on 8/1/24, by my insurance company, as I have been told, there needs to be some sort of documentation showing this.

Regards,

*********************************
Initial Complaint
Date:09/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been getting emails to pay a outrageous bill to Columbus Radiology.

I have been in computer security for over 20 years and when I got their email to pay the bill, -
I knew that it was a scam, see the attached email Exhibit #1.

There isn’t a date of service or what the bill is for, only a amount of $2204.00
I did go to their website by clicking the “PAY YOUR BILL” and could tell they wanted me to setup a account and provide them with my information, and didn’t so because I know it’s a scam.

I also called their billing Dept and they couldn’t find my account using my email and refused to give out any information.

If you go to the Better Business Bureau site below you will see lots of complaints about them and their tactics, and also there are many other sites saying they are a scam outfit. ************

I contacted ******** and also my **** ****** ****** Supplemental insurances and they have no record of any such claim by them! - I have full coverage for any medical services.

This scam business needs to be shut down!

EXHIBIT #1 **************************** *********** ******************** **** *** ** ** ***** **

You Have a New Bill

Hi Thomas,
Thank you for receiving imaging services from Columbus Radiology, your secure bill is ready to view. Your physician has referred your radiology images and consultation services from your recent visit. This bill reflects the balance due that is patient responsibility. If you believe your insurance was not billed or the insurance listed is incorrect, please update your information on our patient portal.
To view your billing statement and make a payment, click the Pay Your Bill button. Create an account to set up a payment plan, update insurance, and view your account history.
Due Date: 10/12/2023
Amount Due: $2204.00

Business Response
Date: 10/04/2023
The customer service team received a call on 9/25/23 from Mr. ***** and was able to provide and assist with any questions.
Thank you.
Customer Answer
Date: 10/25/2023
************,

I called Columbus Radiology today and proved to them that ******** and **** *** paid my balance which was headed to a collection agency. I get these types of emails often and the **** ******* ** **** sent out warnings, and myself being in computer security over 20 years is why I contacted agencies, - because it raises "red flags".

These people are so incompetent and "scammy" it's taken the force of me and the **** ******* ** **** going back and forth to make this company send the bill to ******** and then **** *** which paid the the rest.

They said today I should see a ZERO balance in about 2 weeks, and they will send me a statement with a ZERO balance, and I will be surprised if that will be the case.

Why I didn't respond back to your agency is because your call to them produced nothing and I kept getting emails to pay the full amount, so I had to call them several times to get things going, it's a tough thing to do when you are still suffering pain and have these "scammy" outfits come after you, - so it was a DIY.

Your agency did very little, - this company thrives on sending outrageous bills out demanding payments without any service dates or services rendered.

Your agency should have been aware of this so-called company, the numerous complaints are on your website.

**********************
I have attached the ******** and **** *** proof of payments.

If you want any more info then email me.

Regards,

****** * *****
Initial Complaint
Date:09/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an X-ray from a doctor affiliated with this company. I was charged and paid the bill accordingly out of my HSA. I have proof of payment from the transaction company that this bill was paid and that they see the money being direct deposited into the company account. I have been harassed by this company for years now about this bill despite sending them proof of payment several times. They sent a debt collector after me in July, I spoke with them and received an email stating that they were removing the debt from the collector for review. I provided both them and the debt collector with my proof again. I have just today received another letter from the debt collector.

They are harassing me for a bill that has been paid for years now. If they cannot find the money, the proof of payment that I submitted includes a number for them to call to the transaction company. They have clearly not done so. I believe they are trying to scam me.
Business Response
Date: 10/04/2023
The customer service team spoke with Mr. ********* on 9/7/2023 and provided updates.
Thank you.
Initial Complaint
Date:07/13/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went on their web site to make my final pay off payment of 25.12 to pay off 113.01. It would not let me make a payment. Had my wife call. She spoke to many representatives, with 30-45 min hold times in between calls because no one can help her. She has asked for managers multiple times and 2 reps hung up on her, and they put my wife on hold and never get back on the line. My wife is pleasant with them. They are pleasant back to her but cant help explain why the site wouldn't let me make a payment. (All the calls are on my wifes call log on her phone of dates and times)
Finally on 6-8-23 a man took her payment over the phone of the $25.12 to payoff the 113.01 bill. He also charged $50.00 to start a new payment plan for a new hospital bill of 248.60. He said he would send both conformations in email. He did not. My bank statements shows he charged an extra $25.12 on June 8th. That payment is not accounted for, not subtracted off of the 248.60. What did they do with the $25.12. It was not applied to my bill.
They show the wrong balance due on their site, My wife called about the wrong balance, numerous calls to them no one can help. They will not send any receipt to my address or email, some reps say they will but they don't, or they say that the other rep we spoke to did not add any notes in the computer, put my wife on hold again and get disconnected, or a few reps said they fixed it and they have not.
Now on 7-12-23 I looked at the web site and there is nothing showing, all information gone. The 248.60 bill that I owe has disappeared, it no longer shows that total and the list of payments that should have been applied to that. So now there is no proof at all from them. I have my bank statement proof that a payment comes out, but nothing on their end.
I believe fraud is happening. I want them to give me Proof that my 113.01 bill is paid in full with that payment of $25.12 on 6-9-23. Proof $248.60 minus ($50.00 on 6-9-23) minus ($25.12 on 6-9-23) minus ($66.20 on 7-11-23) my reminding balance is $107.28 thats with the extra payment they took out if they applied it. If they didn't, then the balance will show $132.40 then they need to explain where the 25.12 payment went.
I have another payment plan set up with ***** for other medical bills, its on my ***** my chart. I have no problem at all.
Please check for fraud.
Thank you very much. If you need any more information please call *** *** ****, I also gave my wifes email since she handles a lot for me, You have my permission to speak with my wife about all this.
Thank you very very much.
Business Response
Date: 07/18/2023
The audit is in process and updates will be provided once completed.
Customer Answer
Date: 07/21/2023
It is not a resolution. They maybe working on it, but it no resolution. 1)We need receipt the $113.01 bill is paid in full. 2) Why was $25.00 taken out of my account 2 times that day and if it was a mistake ok but tell us where the $25.00 went. The payment is listed on my bank statment, yet not on their web page that keeps track. 3) Need conformation of my new balance of $107.28 if they applied that missing 'unexplained where abouts' of the $25.00 payment makes my balance is $107.28. If they didn't apply the $25 to that 248.60 bill then where is the $25. We would like this information first. Then we want to pay the whole 107.28 balance off completely and be done with this. Thank You

Regards,

****** *** ***** ******
Business Response
Date: 07/30/2025
The audit was completed and the patient was set up for a payment plan for DOS 11/19/22.

The payment of $25.12 was rejected because the payment was already scheduled in the system. The patient’s wife was advised multiple time of the new balance for DOS 4/10/23, she would need to set up a new PPA. She did not want to do that at that point in time. By the time she called to do that, the account had already been sent to collections.
Thank you.
Customer Answer
Date: 08/01/2025
The response from them was an absolute lie. After all that crap I went through they fixed the amount. Thanks to the BBB. It's been paid in full a long time ago. Will never ever have anything to do with them again. Thank you BBB it's resolved.
Initial Complaint
Date:06/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Columbus Radiology was paid in full in January 2023 from my insurer. They refuse to update my account although I called and emailed full paperwork of the claims and check number of payment. Further, they then turned my account over to collections with ************ in May 2023. The payment-in-full information was given to them verbally by phone to rep ****** on 1.30.23 and also sent via email the same day. It was emailed again on 2.24.23.
Business Response
Date: 06/27/2023
The payment from the patient was posted to the account.
Thank you.
Customer Answer
Date: 06/28/2023
There is:
1) No notification from Columbus Radiology Corp that my account is now marked paid in full and is corrected to in good standing. Acknowledgement needs to be through this BBB complaint and also in writing & mailed to me for my files.
2) No notification that Columbus Radiology Corp will correct my status with the collections company they turned me over to in error, ***** ******. Acknowledgement needs to be through this BBB complaint and also in writing & mailed to me for my files.
3) No notification that Columbus Radiology Corp and ***** ****** will reverse this false and negative report on my credit report. Acknowledgement needs to be through this BBB complaint and also in writing & mailed to me for my files.
4) No acknowledgement by Columbus Radiology Corp that they need to revise their business practices, as this is clearly a very long-standing issue with them. Acknowledgement needs to be through this BBB complaint and also provided to their Board of Directors.

Regards,

**** ********
Business Response
Date: 07/05/2023
Hi,

The payment research was completed and the monies were located and posted to the account. The collection agency was notified and confirmed the account was closed and not reported.
The agency will be sending out a letter confirming the account was closed.

Thank you,
Client Relations Partner
Customer Answer
Date: 07/06/2023
1) Statement of zero balance due is still needed in writing to me, via mail, directly from Columbus Radiology Corp,
and
2) Forthcoming promised letter to me from collection agency Frost Arnett needs to specify that the account was created in error due to creditor Columbus Radiology Corp, AND account is now closed as no debt was ever outstanding, AND that the error by Columbus Radiology Corp did not and will not result in any report to any credit bureau.

Regards,

**** ********
Initial Complaint
Date:05/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a bill from Columbus Radiology and set up a payment plan on 12/4/2022 to make 3 monthly payments of $92 , a total of $276, automatically using my Visa. The first payment was made the same day on 12/4/22. The second payment on 1/4/2023. Then I received an email on 1/17/23 that my bill was due again by 2/25/23 and to pay it using their new website. So I went there, it showed a remaining balance of $184, not recognizing my 1/4/22 payment yet. I paid the $184 on 1/18/23 and received an email confirmation with reference number **************** since it forced me to pay the entire balance in full although there was a payment pending. Now, they are saying I never paid the $184 and only gave me credit for the first 2 payments I made. They say I owe them $92, but they owe me $92. I submitted all email confirmations and bank transaction activity to them and they keep sending me invoices. I emailed to ***************************** and to *********************************** I have attached documentation that was sent several times for review and they can never tell me why they won't credit my payment. I have called several times over the last few months. Please look into why they keep rejecting the payment they clearly received.
Business Response
Date: 05/02/2023
Hi Mrs. *******,
The account has been escalated for payment research.
Thank you.
Customer Answer
Date: 05/04/2023
Columbus Radiology has been looking into this for over 3 months and keeps ignoring my documentation. They just keep sending me bills after they say they have looked into my payment in which I have supplied all evidence multiple times. Several times, after receiving verbal confirmation from staff that it was received, they said they didn't have it. Another time they said they reviewed everything but the last payment I made. I want a resolution where they finally find and accept my payment and issue the refund they owe me.

Regards,

******* *******
Business Response
Date: 05/08/2023
The payment was located and posted to the account. The patient refund has been iniitated.
Thank you.
Business Response
Date: 06/19/2023
Escalation to the refund team in process and patient will be updated once review is completed.
Thank you.
Customer Answer
Date: 06/21/2023
I am not sure I will actually receive the refund I have been promised. I would like to keep the case open until completed.

Regards,

******* *******

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Columbus Radiology Corp. is NOT a BBB Accredited Business.