Complaints

This profile includes complaints for Woda Cooper Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Woda Cooper Companies, Inc.

  500 S Front St Fl 10 Columbus, OH 43215-7619

  
• 

  Woda Cooper Companies, Inc.

  113 S Main St Wshngtn Ct Hs, OH 43160-2207

  
• 

  Woda Cooper Companies, Inc.

  4860 Wendler Blvd Columbus, OH 43230-3944

  
• 

  Woda Cooper Companies, Inc.

  1573 E Livingston Ave Columbus, OH 43205-2903

  
• 

  Woda Cooper Companies, Inc.

  1360 Forest St. Washington Court House, OH 43160

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my apartment on August 7 th of 2024 and didn't have air conditioning. And now I still don't have any air conditioning 7- ******. The landlord is going around buying up ********** apartments and not fixing this one. Some tenants have air conditioning and some don't. The building doesn't have any air conditioning either. I even called channel ten News and talked to them outside of the building last week.

  

  Business Response

  Date: 07/02/2025

  Mr. ******** unit hasin facthad issues with his air conditioning. Unfortunately, Mr. ****** has obstructed our attempts to mitigate and solve this issue. 
  
  As a Passive House building (a design standard focused on achieving exceptional energy efficiency), Fairwood Commons has a specific style of ventilation and cooling system designed to offer highly advanced energy efficiency.

  Mr. ****** has denied our staff and HVAC contractors entry into his apartment. He has rejected our offer to put him up in a hotel until the issue is resolved. And he has repeatedly removed the portable AC units we offered as a temporary effort to ensure his comfort. 
  
  We have photos of Mr. ******** portable AC unit being shoved into the middle of the common hallway.

  We will solve this issue, but we cannot be as efficient as we'd prefer unless Mr. ****** allows us to help.

  Customer Answer

  Date: 07/03/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23547252
  
  I am rejecting this response because: I've been waiting on my caseworker at CSB ******** *. To contact me back about the situation here. No air conditioning since 2024 when I moved into my apartment. August 7 th is when I moved into my apartment. And they didn't have the unit working at all then. I'm thinking about putting my rent into Escrow.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in Last year with Reneita she was supposed credited my account for cleaning out the unit it was a dirty unit no paint no new stove bathroom cabinet has black mold had a child just started back working catching up on bills especially rent but im facing eviction when management knew about my pregnancy its no help with the property no maintenance has been done on my unit at all

  Customer Answer

  Date: 07/10/2025

  Im reaching due to the property knowledge of me being pregnant i have 2month old who i can't have in the ynit with mold inl originally applied for a place based on income three applications and money order lost moved into a dirty unit old tenants stuff in here had to get ppl to help me stove rotten on top mold under backroom sink main closet door has a hole in nothing was fixed or replaced when I moved in here my rent went up 150 with the office knowledge of me struggling already when I was told my unit was income base now im facing eviction on July 7th which I can't afford right now with a newborn who has yet to sleep a night here dur to mold i need a break and help im back working full time get paid weekly office won't work with me right now if the eviction can be stopped and with given time I will be back on track with rent was told by ******* that if I don't basically near 3000$ my stuff will be put on a street im not from ******** so where will I go no family or anyone 
  

   

  

  Business Response

  Date: 07/23/2025

  This complaint was received on the day Ms. ***** was evicted due to nonpayment of rent. She had previously submitted several work orders in our systemall of which were addressed quickly. None of them involved any sort of moisture intrusion, nor was any such mention ever made to our on-site staff.

  Customer Answer

  Date: 07/25/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23522353
  
  I am rejecting this response because: i wasn't evicted for non payment money orders were in the rent box 7/6/2025 ******* stated that her boss said ti go fourth with it regardless if I paid she handed me back my money put me out didn't  Coordinate with me to get my property out I guess I told 4 ******* the next day which I was at work and I told her that I wasn't able to get it she do all my stuff I don't feel my mother's ashes my dead baby just doesn'tive I guess so they're fine found the loss of all my stuff that she needs to be replaced they put me out for what haven't money or isn't a mailbox and all money was accounted for she gave me back the money not my fault they hsve unprofessional people working there also my mighers ashes and ny dead baby death certificates and personal property has been trashed in will be filing a lawsuit for ny stuff she also has her child living in 1120 g what they paying for rent an investigation needs to be done and she needs to be replaced doesn't help nor fix nothing as my pics showed I moved into a dirty unit from jump 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My a/c has been out for about 3 weeks. I have reached out to my property manager and the regional manager several times with no resolution in sight. The new property manager never answers the phone or responds to my emails. When I do finally speak with someone its always theyre waiting on the vendor because they dont know whats wrong with it. The main issue is they have a maintenance person who doesnt change the air filters in any of the units. When I first moved here they were changed every 3 months. Now he only changes the filter when the a/c starts to have issues. I currently have 1 portable a/c unit in my home and its 90 degrees outside. I was told by the maintenance man yesterday that I would have another unit this morning but I havent received anything yet. I reached out to the office to see where was the second unit at and was advised I would have to wait several hours to get one. I have small children at home who are suffering through this. I also expressed that my electricity bill would be extremely high because the a/c unit is running all day. I would appreciate some relief and updates regarding when this will be fixed. I reached out to regional several times just to see what the plan was and still have no update.

  

  Business Response

  Date: 07/03/2025

  Ms. ******* air conditioning was checked several times by a reputable HVAC vendor and was unable to find any issues with it. Due to their inability to solve the problem, we vetted and contracted a new vendor. As of 7/1, the ** is working as expected.

  Ms. *****, if that isn't accurate, please email ****************** so our corporate team can address fully. 

  - Customer Service

  
  

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We applied for a 2-bedroom apartment at ******* Commons on 04 June 2025 by submitting our paper application to *********************************************** property manager, who said that our application will be processed within 2 weeks, and should be approved because we already have CMHA 2-bedroom voucher on hand. We applied because we saw on ******** website that 2-bedroom apartment was available at ******* Commons, which **** confirmed. **** told us that she entered our application into the system for processing on 11 June 2025. According to industry standards, rental application processing time is 1-3 business days. We contacted Woda-Cooper company via contact us option on the website regarding application processing time on 17 June 2025. 2 weeks from 4 June 2025 have passed, and we didnt receive any response from ******* Commons property manager, or directly from Woda - Cooper company.

  

  Business Response

  Date: 06/20/2025

  There appears to be some confusion. Mr. ******** has been applying with the help of a family member so it's possible something is being lost in that process. He has not, in fact, completed an application. Applications must be 100% complete before they are processed. There were several issues that needed to be addressed upon last submission and we are currently waiting on a response. 

  Furthermore, according to the paperwork we have, the unfinished application was for a 1-bedroom unit, rather than a 2-bedroom unit. We would advise Mr Stolpner that the waitlist is currently significantly longer for the 1-bedroom units. There may also be a waitlist on the 2-bedroom units, depending on details about Mr. Stolpner's finances that cannot be discussed in a public forum. Our community manager will be reaching out to clarify his needs and the items she needs before she can process the application. 

  Customer Answer

  Date: 06/20/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23488366
  
  I am rejecting this response because: We repeatedly contacted ****, ******* Commons property manager for updates on application processing. At the time of submitting paper application on 06/04/2025, we submitted copies of passports, social security, social security benefit letters, checking account information, cash on hand statement, state IDs, everything in the list that we were given with paper application we have submitted to ****, except $35 application for each person, that **** said wasnt necessary at that time. Why **** asked for paper application instead of pointing to online application?
  
  Regards,
  
  ******* ********

  

  Business Response

  Date: 06/23/2025

  While we appreciate Mr. ********** passion, there isn't anything to reject. As of Friday, we have not received his completed application. To be clear, a completed application includes all forms filled out, signed as appropriate, and all requested documentation. We cannot accept partially filled out documents, nor applications without all necessary verifications. To do so would be unfair for those who completely filled out their applications.

  This property currently doesn't allow for online applications, which is why our community manager advised Mr. ******** to fill out the paper application. 

  We will accept Mr. Stolpner's application as we would any other application when it is fully completed. 

  Customer Answer

  Date: 06/24/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23488366
  
  I am rejecting this response because: ******* Commons manager, ****, have not contacted us regarding additional information, nor told us that additional information was required.The only form that we didnt fill was Race and *********** Reporting Form, but that form clearly states that There is no penalty for persons who do no complete the form.

  If Woda-Cooper company have had an intention to resolve the issue, they had an opportunity to respond to us directly because we did contact the company through their website contact us form, or have ******* Commons manager contact us via phone or email, both provided in the application.  The only response from that we received from the manager when we contacted her last week was it will be done when it will be done, nothing about incomplete application. This is deceptive business practice.
  
  Regards,
  
  ******* ********

  

  Business Response

  Date: 06/27/2025

  Mr. ******** has had minimalif anydirect conversation with the manager he references. The vast majority of said communication has been through a family member. We have no way to verify what this third party did and didn't communicate with Mr. Stolpner, however we received updated application documentation from the Stolpners this afternoon so it appears there is an acknowledgment that there had been documentation that was incomplete. 

  There is nothing for our company to "resolve" in this case, nor are there any "deceptive business practices"; our community manager has reached out several times to try to clarify the situation.  Like all apartments, we can only move someone in once an application is completed in full. Being affordable housing, there are more stringent requirements and more information collected and verified. 

  Customer Answer

  Date: 06/30/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23488366
  
  I am rejecting this response because: Just today ******* Commons property manager said that application is processed, and they are waiting for 2-bedroom apartment to become available, and that ******* Commons has all documentation they need, and waiting for 2-bedroom apartment to become available. This discussion demonstrates that Woda-Cooper company has no intention to resolve problems that they created with zero transparency of application process; the company has every opportunity to communicate through email or phone provided in application, but rather continue arguing.

  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apt has sewer gas like have tried for several months to get it taken care of so far no help my eyes are irritated I can't sleep at night for the sewer gas fumes I'm coughing andthe smell is horrendous ********* fumes are highly toxic and can be fatal I've called HUD I've called her I've called public housing I've called the sewer and waste management company so far no help I would highly appreciate if someone there would rectify thisproblem

  

  Business Response

  Date: 06/23/2025

  Ms. ****** has reported this issue several times to our on-site management team. After each report, an employee or contractor was sent to investigate. Our community manager, service technician, service director, occupancy specialist, and contractors have all been to the unit and report no smell. As recently as 6/16, a vendor was called to check everything and found nothing wrong and reported no smell. Additionally, we have examined adjoining utility areas and have seen (and smelled) no issues. We've also used chemical drain treatment on several occasions. 

  We are looking into quotes for other sorts of tests but have so far not been able to witness what Mr. ****** claims is occurring. 

  Customer Answer

  Date: 06/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  Viveree ******

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have leased an apartment here. They promised that I could move in February but I was unable to move in for 45 days and it was April 3 before they let me in. I had to pay extra money to lease another space- I was not provided with a discount for this horrible inconvenience ad there was no help provided for the time when I had to wait to move in . When I moved in there was mold throughout the apartment, it was dirty and it was infested with bugs and spiders. I took pictures and took them to the management. They only provided me with lysol, pinesol and a bucket and would not fix the mold or cleaning issues themselves. I am a professional cleaner and have been living in this space for two months. No matter how hard I clean, the mold, bugs and spiders will not go away. I have spoken with the leasing office four times and they have done nothing. I asked to be let out of my lease and was told they could let me out of the lease in fourtenn days but I would need to pay for the rent for the remainder of the year (10 months). I been treated terribly, it is unhealthy to live here and all I ask is for the freedom to find a new place to live, receive my deposit back and not have to pay for rent for the remaining 10 months since there has been no solution to these issues. This apartment complex is owned by a national company. I called several times but could never get a live person to answer the phone. I left a message with my phone number and they never called me back.

  

  Business Response

  Date: 06/30/2025

  Ms. ********** became a resident in April. The former tenant made significant damage to the unit, which caused an initial delay in move-in, due to extensive cleaning that needed to occur. Unfortunately, after Ms. ********** moved in, she discovered some additional issues, which we addressed quickly, as seen by the timeline below. 
  
  4/3 - Ms. ********** moved into the unit.
  4/7 - Ms. ********** reported seeing spiders. She was given pest spray and a professional pest control person was contracted to address the issue. 
  4/29 - Ms. ********** reported an odor coming from her sink and cabinet area. She asked us to replace all of her cabinets. We were unable to comply with that requestas we have no reason to believe that any issues arose from that areahowever we hired a contractor to remove and replace the boards under the sink. This was completed 5/7. 
  4/30 - We scheduled an additional pest control visit to ensure all issues were addressed. 
  
  If Ms. ********** is still unhappy with the state of her apartment, we have limited options at our disposal as we've replaced and cleaned most of the things that can be easily replaced or cleaned. However, we will waive the approximately $10k she owes on the remainder of her lease contract and let her out of her lease early if that would make her more comfortable. If she puts in notice with the community manager, Ms. ********** will be allowed to leave her lease. She will forfeit her deposit, but will not be charged the remaining $10k on the lease contract. She must immediately contact the community manager with her notice and be out by 7/31/25 if she wishes to move forward with this option. 

  While we hope Ms. ********** chooses to stay a resident at our community, we don't want to force someone to be in a situation that doesn't work for them. 

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** corporate has property ****************************, ********** I've called several of their complex and was told one cat, one dog. ***** **** allows pets it doesn't matter how many.The place is filled with dog f**** Tenants take their dogs never clean up after their pets.There are cameras in the complex, no one checks them, and if they did, it would show who the tenants are.Tenants' children run everywhere in the complex opening electric, cable, and phone boxes.They refuse to update anything, the outside pole lights, some work, some don't No updates to the tenants outside light some light fixtures aren't working, rust, and most are broken.Siding keeps getting blown off, they nail it back in another storm the siding blows ****** updates inside or out the units.They refuse to upgrade.Handrails are loose ***** **** is a hazard for senior citizens.Tenants' children hit cars with baseballs, footballs.There are Woda Rules and Regulations they dont abide by any of them.This place isn't safe for senior tenants.The outside looks terrible.Almost every blind person is ripped drive-through before you sign any agreement.WODA Cooper's website for ***** **** is a lie. Stay away from here if you're looking for apartments

  

  Business Response

  Date: 06/23/2025

  The statements above are not accurate or do not tell the full story. First and foremost, all residents are expected to follow the guidelines outlined in their leases. Any residents who have been proven to not be following those rules are addressed accordingly, however we cannot discuss the conversations, penalty fees, or lease violations of other residents as the privacy of our residents is a top priority.
  
   
  
  The community fixes issues as they arisedamaged siding being repaired after big storms being a perfect example. Unfortunately, no building is totally immune to such damage, but as you point out, issues are fixed as they come to our attention.
  
   
  
  Please report any loose handrails to the community manager or email ****************** so it can be addressed as quickly as possible. If residents are damaging personal property, the police departments non-emergency number should be called in addition to informing the community manager. Non-emergency city numbers can be found here: *************************************************************
  
   
  
  There are no lies on our website. If there are typos or unclear language, please detail such issues via an email to ****************** we will investigate them in detail.
  
  Additionally, if you can provide ****************** a list of the specific items you say arent workinglights for exampleour corporate customer service team will ensure that the local on-site teams are following all WC policies and guidelines.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had to move because of unsafe housing causing health problems wanting the amount of security deposit

  

  Business Response

  Date: 05/14/2025

  Ms. ********* was contacted by a member of our property team to clarify the deposit situation. She was be getting a partial refund, minus some small damages to the unit.

  The accusations regarding "unsafe conditions causing health problems" are patently false. While Ms. ********* did make several claims regarding issues that concerned her, they were found to be incongruent with all objective evidence. In cases of general maintenance issues, they were all handled promptly.

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely thankful for my new Apartment at ************* in **********, ************* It's great to have my own washer and dryer, dishwasher and plenty of water.There are a couple of maintenance items.The main door can be seen through at the frame and the bathtub faucet was pulled out due to a fall in the shower.The main problem is I've had to change my address to my apartment twice due to the entrances off the streets to both buildings. The buildings are at full capacity, the mailboxes are installed with locks.We haven't received our keys because I was told by the post office that neither building has been registered to the city of **********. It's a shame that Senior Citizens have to go to the shipping and receiving of the postal area to pick up our mail and I'm still getting mail there with addresses to both buildings even though I was told our building is definitely *******************What is taking so long to register the buildings with the city of **********?I've been here 6 months and the only answer I get is were working on it.Packages can't be delivered from other carriers because they can't find the address.If we pay rent here. We should be able to get our mail here. There's a lot of elderly who can't make it to the post office. We as tenants need this resolved ****.

  Customer Answer

  Date: 04/08/2025

  Complaint settled by on-site management.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filled out application for apartment she said it will be late January 2025 when apartment ready because it was being worked on now in late Feb I called to check on apartment they said we can't get it because someone was in front of us on waiting list. Then I was called March 4th 2025 about another one they had available and to come look at we looked and love it she said it should be ready by end of week then said bring upto date pay ****** bought back same day and she called back an hour later and said no you can't get you are over the limits we waited since last year to move she held us up from looking elsewhere. Now saying there is one way in the back where I don't want she said that one or none or get employer to do a verification letter for less income .no that's fraud she said well that's your two choices I was so upset I told her I was filing lawsuit for what she did to us and the emotional stress.

  

  Business Response

  Date: 03/27/2025

  Would you please provide the name of the community at which you are applying so our customer service team can research this issue? *********************