Complaints

This profile includes complaints for Borror's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Borror

  985 N High St Ste 210 Columbus, OH 43201-2647

• 

  Borror

  2300 Deewood Dr Columbus, OH 43229-2231

• 

  Borror

  985 N High St Ste 200 Columbus, OH 43201-2647

• 

  Borror

  983 N High St Columbus, OH 43201-2408

• 

  Borror

  40 W 3rd Ave Columbus, OH 43201-3846

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon moving into **************** while Borror was managing them (halfway through they switched management) I was not informed of any kind of water bill or how to pay one. I was told about electric which I paid on time monthly as well as rent, WiFi, parking fee, but nothing about water. I have officially moved out last week and the new management informed me I had a final water bill statement due to them for the 12 months of living there. When asked I was informed that Borror neglected to inform ************** of my information so I never received any bills as well as Borror neglected to tell me of the bill/company to pay to. I would like to be refunded for this

  Business Response

  Date: 06/13/2024

  Hi *******,

  We are very sorry to hear about any confusion surrounding your water bill. Residents are responsible for all utilities while living at the property, and on page 16 of your lease (attached here), you will find the addendum that you signed regarding your responsibility to pay your water bill.

  We apologize for the inconvenience.

  Thank you,

  The Borror Team

  Customer Answer

  Date: 06/13/2024

  Here it states that water/sewer is set up by the leasing office

  Customer Answer

  Date: 06/17/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21843818
  
  I am rejecting this response because: Here it states that water/sewer is set up by the leasing office
  

  
  

  
  Regards,
  
  ***************************

  Business Response

  Date: 06/17/2024

  Hi *******,

  We apologize for any confusion. The service was established in your name at the time of move in, which is why your account has an outstanding balance as a meter reading was collected at the time of your move in and submitted to PEM, and your bills were sent directly from PEM to your mailing address at the property via ***** It is your responsibility to collect bills and pay them. Had you not received the bills, you should've contacted us or PEM, and we would've connected you with PEM to obtain a copy. As stated in the lease, utilities are paid by the resident.

  Thank you,

  The Borror Team

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have moved into our apartment complex Worthing Meadows in July 2023. Have had SEVERAL issues, have had to call maintenance several times. Our fridge seal keeps coming off (said it was fixed the first time, was not) our drawers in the kitchen are broken, windows won’t open, leak in basement, staples in the carpet, back door won’t lock unless you mess with it, etc. they say they will address concerns but then get an attitude when you want to follow up after nothing has been done. We have been paying so much in rent and for us to fix these issues ourselves. We want out.

  Business Response

  Date: 11/30/2023

  Hello,

  Unfortunately, we are not able to assist with this request as we have not managed Worthington Meadows since 2019. We would recommend that you contact the current management company to resolve this issue.

  Thank you!

• Initial Complaint

  Date:10/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed by Fabco collections agent ***** ****** that Adelphi Quarter (managed by Borror) charged my account with a balance of $609.15 citing failure to pay one months rent + an outstanding water bill. I was fully moved out of the apartment with all keys, fobs and remotes returned to the leasing office on the last day of my lease. To the best of my knowledge I was in full compliance with my lease upon moving out and should be credited the amount listed + the initial security deposit (I am unsure of the exact figure, but I am certain it was around $250-285), as it appears this charge was made in error.
  
  Furthermore, Adelphi Quarter & Borror have also made zero effort (to my knowledge) to notify me of my outstanding balance before sending the account to collections. This includes attempts to call or text message (using my phone number which they have on file) and attempts to email (using an email address they also have on file). If possible I would like an explanation of the failure to communicate outstanding and/or erroneous balances, and a formal apology from a representative of Adelphi Quarter / Borror, specifically denoting their lack of effort despite my upholding of the lease and overall good relationship with the community.
  
  If the possibility were to occur that I was in violation of my lease and was responsible for the outstanding balance, I would still like to request a formal apology from a representative of Adelphi Quarter / Borror for their overall bad faith in the handling of an outstanding balace and a lack of effort to communicate said balance to myself.

  Business Response

  Date: 10/12/2023

  *** –
  While we did receive your keys the day after your lease expired, you failed to give us proper notice that you would be moving out, which
  is required in your lease agreement.  When our team tried to discuss this
  with you at the time, you left without allowing us to explain and collect
  necessary information from you. The collection owed is valid because you were
  required by the lease to give 60 days’ notice, so you owed for 60 additional
  days beyond the day you turned in keys. The apartment was re-rented inside of
  the 60-day window, so you were only charged for the days the apartment was
  vacant while we worked to re-lease it.
  It is our process, as required by law, to mail collection
  information to the forwarding address provided at move out, but as mentioned
  previously, you didn’t allow us to collect this at the time you turned in keys.
  We also always make multiple attempts to contact each resident leading up to
  their lease expiration to inquire about their plans.
  We apologize that this collection caught you off guard and
  that we did not make further efforts to collect your forwarding address.

  Customer Answer

  Date: 10/12/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20726664
  
  
  
  I am rejecting this response because: the narrative established in your response leads off with a few incorrect statements.

  Firstly, you state "we did receive your keys the day after your lease expired". This is incorrect, I indeed returned the apartment keys on the final day of my lease, as per agreement. I request the record to be updated accordingly to reflect that the keys were returned as required.

  Secondly, you state "you failed to give us proper notice that you would be moving out, which is required in your lease agreement". This is particularly frustrating to be told as I was contacted via telephone by Adelphi Quarter in regards to re-signing a lease, in which I specifically told the representative (I believe her name was ***) I would be moving out.

  Thirdly, and perhaps the claim I find most appalling, you state "When our team tried to discuss this with you at the time, you left without allowing us to explain and collect necessary information from you". Not only is this a complete fabrication of the events, but it is in stark contrast to what actually happened. I **specifically** asked both the office assistant and the leasing manager, who was in the main lobby, if they needed anything else from me before I left. Not only was I told that I am "good to go", I came back to Adelphi Quarter a few days later to collect a package I had incorrectly shipped to my old address. So in addition to being told I was set to finalize the move-out process, and in addition to Adelphi Quarter having both the capabilities and established precident to make communication with me, I was even at the leasing office itself an additional time after I moved out. This is precisely in line with the original grievances listed in the original text of my complaint: bad faith on the part of the leasing managers and a lack of effort in communication.

  Regards,
  
  
  
  *** ******

  Business Response

  Date: 10/13/2023

  Hi ***,

  I'm sorry for the discrepancy in our understanding of the events.

  Your lease states, "Unless written notice is given by either party at least 60 days prior to the expiration of the Rental Agreement, then this Agreement shall automatically renew for one month under the same terms and conditions and shall continue to renew itself for one-month periods at an additional monthly premium at the Lessor's discretion until written notice is given by one party to the other not less than 60 days prior to the end of any one-month period."

  This means that it is your responsibility to give notice in writing 60 days before your lease expires and you plan to vacate. Without this written notice, we cannot make any effort to lease the apartment to another person. I apologize if this wasn't made clear to you on the phone with the on-site team, but it is clearly stated in the lease agreement that you signed.

  We will do our best going forward to coach our team on the importance of explaining this to residents both at the lease signing and as their lease expiration approaches to avoid future confusion.

  Thank you.