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Business Profile

Property Management

5812 Investment Group LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for 5812 Investment Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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5812 Investment Group LLC has 15 locations, listed below.

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    Customer Review Ratings

    1.53/5 stars

    Average of 19 Customer Reviews

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    Review Details

    • Review fromMikale L

      Date: 12/11/2024

      1 star
      I was told that my move in date was 12/15/2024 and I would get my keys 12/12/2024 , I am now being told 4 days before my move in date that I can’t move and l have to move out my current apartment which is also with this business with nowhere to go that I have to leave my current apartment 12/15/2024 , completely unprofessional and nobody can get me to a manager , it is winter and it cold I’ve already paid all money I need help

      5812 Investment Group LLC

      Date: 01/10/2025

      Dear ****** ****, Our records indicate that these issues have been resolved as of 12/19/24. Feel free to reach out if you have any other concerns that need to be addressed.Respectfully submitted, **************** Liaison
    • Review fromKathy S

      Date: 11/21/2024

      1 star
      If I could leave a NEGATIVE ZERO I would!!DO NOT GET INVOLVED WITH THESE PEOPLE. My leasing agent, ****** *******, misled me about my deposit being paid before move-in and thats what started the dominoes falling. My move was very budgeted, the timeline for move-in was up in the air because of renovations they were doing on the apartment, so it was quite stressful, as I was only able to sign my lease on the day of move-in. I was made to sign it on my phone, it was long and involved, and I dont see well. Their portal wont accept partial payments at all, and though I was told late fees would be capped at $100 a month, because I couldnt pay the full amount on the portal, for TWO MONTHS late rent (because they wont accept partial payments and only a money order for rent) I have been charged over $1000 in late fees. Its impossible to catch up if you have ANY financial snag. They caused mine. And evicted me at eviction court even though they were going to get full restitution for my arrearages. They have destroyed my life, right before the Holidays. The cruelty is unmatched. Stay far away.

      5812 Investment Group LLC

      Date: 11/26/2024

      Dear Ms. *********** records show you moved in on 10/5/24 and made two NSF payments on 10/10/24 and 10/17/24. After each payment was returned, you received a 3-Day Non-Payment of Rent notice. On 10/24/24 an eviction for non-payment of rent was filed. We referred you to multiple emergency rent assistance organizations that could potentially assist with paying your delinquent rent and extended multiple payment options three different times on 10/25/24, 10/30/24, and 11/14/24. No commitment was made on any of the payment plan options that were offered prior to the original and second court hearing dates. Judgement for restitution of the premises was granted to Eden at Bexley Crossing on 11/21/24. Nevertheless, you signed a court agreement to vacate/move.We are sorry to hear about the stress that this has caused. But we do feel like we made every attempt to try and help in the ways that we could. Respectfully submitted,Customer Service Liaison
    • Review fromShamain J

      Date: 11/02/2024

      1 star
      Do not move to this roach invested nasty *** place while they are cleaning up the outside you will be having dinner with an army of roaches cause they lived there first.
      They also tried to fraud my father as they sent me pictures stating my father did not ready the place for roach spraying why the heck should he be inconvienced every week for an issued that existed long befor he moved in? DO not move in this place no matter wht
    • Review fromEmily V

      Date: 08/15/2024

      1 star
      Apartment.com has pictures that look way better than the actual apartment they should update that as well or they should have pictures on there website of the apartment my sister looked at the villages at Eden ********************** and they have old appliances not the ones you see they just need to submit better pictures because who wants to pay almost 900 for white stove and white refrigerator??

      5812 Investment Group LLC

      Date: 08/19/2024

      Amenities vary in each unit and upgrades are in select units as the website suggests. The pictures on Apartment.com show a fully upgraded unit.
      Thank you.
      Respectfully submitted,
      Customer Service Liaison
    • Review fromArmando D

      Date: 08/13/2024

      1 star
      I cannot stress enough how frustrating my experience has been with 5812 Investment Group LLC. Their communication is absolutely abysmal. Phone calls go unanswered, and it takes at least four emails to get a response. When they finally do reply, it's with short, unhelpful sentences that do nothing to address my concerns.I was moving from out of state and trying to secure an apartment, and their lack of responsiveness caused immense stress and inconvenience. They showed absolutely no empathy for my situation. Avoid this company at all costs. You deserve better.

      5812 Investment Group LLC

      Date: 08/21/2024

      The management team has been in contact with ******* to address any concerns. ******* and his daughter have an email thread with the management team so that they may reach out for direct assistance if necessary. To our knowledge all concerns have been addressed. Thank you.Respectfully submitted,Customer Service Liaison
    • Review fromLakeeya J

      Date: 07/28/2024

      1 star
      Upon moving out of the development they sent us a statement with Someone elses address on it along with charges that didnt belong to us. My husband and myself had to call over several days to get this resolved. They updated the invoice still showing wrong address but now it was showing a refund of $595.16 but the previous statement showed we owed them - ******. Its just really hard to trust the information you receive from this company after so many mix **** We are still awaiting our deposit and were not sure how they are sending it where it be a check or to our new address. I hope they dont try to negate this review as I have all the receipts and pictures
    • Review fromDanielle K

      Date: 07/16/2024

      5 stars
      I would like to leave a review for ********* (property ******** ****************************** as a tenant of **** of Reynoldsburg these ladies are absolutely amazing, always so helpful and friendly. They go above and beyond for their tenants and are always quick to respond, & the property has looked a lot better ever since these ladies have been on site!!! Keep up the good work ladies your efforts do not go unnoticed :)

      5812 Investment Group LLC

      Date: 07/25/2024

      Thank you for your kind words. Please keep us informed if you need anything.
    • Review fromTanisha L

      Date: 06/06/2024

      1 star
      I applied at eden of Reynoldsburg. After I was accepted I was told what my deposit fee was going to be, mind you I am on a fixed income so I get a one months check and they only give you 48 hours to pay the deposit. After coming to see a 2 bedroom when I wanted a 3 bedroom I was than told that the day i move in, which was on the 28th of June, that I would have to pay the remainder of the deposit along with my first months rent which made no sense to me. All together I would of been paying over 1600 dollars for a 900 square foot apartment. I was unable to come up with the full deposit along with paying the balance and the deposit on the 28th because I ONLY get a one months check. I ended up finding out after the fact that the deposit was non refundable which I never heard of before, I understand the 99 dollar application fee being non refundable but the 250 dollars that I don't have to just throw away like that is plain greedy to me. It's not right how they ask people for so much money, especially when you're on a fixed income and you're paying so much for so less. I will NEVER apply to this place again or recommend these places because they will get rich quick by keeping your money.

      5812 Investment Group LLC

      Date: 06/25/2024

      Dear Ms. Lewis:

      You applied for an apartment and was approved. After learning of your approval, you realized you could not afford the holding fee and deposit needed. You signed the application in multiple places stating that you understood the holding fee was non-refundable after you were approved. It clearly stated what was expected to move in as well.

      We received an NSF on your payment as you disputed the charge on your credit card due to you not receiving a refund.

      A holding fee and deposit are standard for rental properties. You forfeit this money if you are approved and decide, for whatever reason, not to move forward.

      Thank you.

      Respectfully submitted,
      Customer Service Liaison

    • Review fromRenee P

      Date: 05/21/2024

      1 star
      No stars!!! Horrible place to live, roaches, rodents, fights, no safety. Illegal practices. Boot leg fixes. This place has gone to the dogs

      5812 Investment Group LLC

      Date: 06/28/2024

      After reviewing our systems, we have no records confirming an encounter with you. We value all feedback from the individuals and families we serve and it’s extremely beneficial to verify who the reviewer is so we can appropriately respond to this feedback.

      Thank you.

      Respectfully submitted,
      Customer Service Liaison
    • Review fromKeyonna L

      Date: 05/06/2024

      1 star
      Eden of Whitehall
      I was advised my lease would not renew was given 30 days. Prior to moving I was told I would get a list not only they failed to give me a list I was completely over charged on my final statement. They are charging me $440 for painting the apartment walls they are saying the walls were excessively soiled. In about 15 pictures they took you can clearly see where it’s normal wear and tear, I’ve lived there since 2017-2024.
      They charge $40 per wall to paint, this is something that should be done anyway, they can’t give me a good explanation as to why. This is unfair charge against me. Someone need to look into this company!!

      5812 Investment Group LLC

      Date: 05/14/2024

      The onsite management team originally completed your final account statement on 5/3/24, after your scheduled move-out on 4/30, leaving a balance due of $537.52. Afterwards, during your emailed dispute, your final account statement was revised to a balanced owed of $362.52. It was noted on your move-in checklist that there were no issues in the home at move-in. Based on the move-out photos, the remaining charges will stand. Please contact the onsite management team to set-up a payment arrangement or to pay off your balance in full so that your file is not surrendered to collections.

      5812 Investment Group LLC

      Date: 05/14/2024

      The onsite management team originally completed your final account statement on 5/3/24, after your scheduled move-out on 4/30, leaving a balance due of $537.52. Afterwards, during your emailed dispute, your final account statement was revised to a balanced owed of $362.52. It was noted on your move-in checklist that there were no issues in the home at move-in. Based on the move-out photos, the remaining charges will stand. Please contact the onsite management team to set-up a payment arrangement or to pay off your balance in full so that your file is not surrendered to collections.

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