Business ProfileforLuxury Pools & Living

I have had my pool for almost 4 years. The sales and design process were fantastic, then everything went downhill.Communication was poor throughout the install, unless they needed money, then it was prompt and superfluous. The install itself was a mess. The crew does zero clean up. We are still trying to get concrete off the house and windows from where it splashed. The pool itself is scratched in several places and there are hammer marks from the automatic cover install. We also spent a lot of time cleaning up messy silicone around the skimmer and the concrete had several cracks after the first year.Every time we have reached out with an issue, it has been assumed that we did something wrong or didn't understand. The first summer we were losing a lot of water. We were told it was due to evaporation. After several back and forth communications, we finally convinced ******* that someone needed to assess in person. It was found that, in fact, there was a leak in the skimmer. This was repaired several months after we first reported the issue and we paid a hefty water **** as a result of continuously putting water in the pool.After the first season, we experienced more leakage, which was a result of cracking inside the skimmer. When I reported the issue, it was assumed we did not winterize the pool properly causing the skimmer to crack. Again, no one came to look at the issue in person, just assumed it was an error on our part. A tech was sent out to perform the repair. The tech told us the winterization looked appropriate. We were not charged for the repair.The next season, we experienced even more cracking on the skimmer, causing leakage. When I reported the issue again, it was assumed we did not properly winterize the pool. No one came to investigate in person. I am now paying for this repair. The issue is not improper winterization, rather, the pool is unlevel. When the temperature heads up in the summer, the skimmer swells and cracks. The company would see