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Business Profile

Pizza

Papa Johns Pizza Sawmill rd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered pizza for my staff and while eating, a pepperoni fell off the pizza to find a tobacco chew between the sauce and pepperoni. When I called the store, the "GM" called me a liar and said he made my pizza and it wasn't his and refused to give me a refund. When I called Corporate to discuss the situation, no one called me back and it's been 10 days. This is a huge health concern and to add awful customer service.

Papa Johns Pizza Sawmill rd is NOT a BBB Accredited Business.

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