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            • ExpertPay

              470 Olde Worthington Rd Ste 200 Westerville, OH 43082-9127

              BBB Accredited Business

            Business ProfileExpertPay

            Payment Processing Services
            BBB accredited business

            Contact Information

            470 Olde Worthington Rd Ste 200

            Westerville, OH 43082-9127

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            Email this Business
            (800) 403-0879

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            Customer Reviews

            1.11/5

            Average of 36 Customer Reviews

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            Customer Complaints

            14 complaints closed in last 3 years

            2 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/24/2018

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Expert Pay is an online bill payment center for employers and individuals to make child support payments. 

            Products & Services

            Payment processing for child support payments. 

            Business Details

            Location of This Business
            470 Olde Worthington Rd Ste 200, Westerville, OH 43082-9127
            Email this Business
            BBB File Opened:
            4/7/2010
            Years in Business:
            23
            Business Started:
            1/1/2001
            Accredited Since:
            9/24/2018
            Alternate Business Name
            • Conduent State & Local Solutions, Inc.
            • Conduent State & Local Solutions
            Business Management
            • Mr. Brian Leonard, Customer Service Manager
            • Ms. Cynthia "Cindy" Kerbler, Manager
            Contact Information

            Principal

            • Ms. Cynthia "Cindy" Kerbler, Manager

            Customer Contact

            • Mr. Brian Leonard, Customer Service Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

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            Customer Complaints

            14 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/31/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On January 27th I use the expertpay website to make a payment for my child support in the amount of $360. Upon submitting the payment the web page froze and sent me back to the submit page again without a confirmation number. I then prceded to submit the form again thinking that my payment hadn't been processed. On January 30th i noticed that $360 had been taken from my debit account twice. After contacting them and explaining the situation I was informed they could stop the transaction for a fee of $20. That will be taken from the amount that I am reimbursed. I feel that is unfair for something that was caused by their own websites performance.
            Read More
            Read 13 More Complaints

            Customer Reviews

            36 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Katrina H

            10/13/2023

            I wouldn’t even give them a 1 star. I made a payment and their system processed it 2 separate times. I filed a dispute with my bank for one of the charges and was refunded. Expert pay then deactivated my account and demanded I pay them an additional $25 to reinstate my account due to the returned payment (THAT THEY PROCESSED TWICE NOT ME) I paid the $25 and now they’re telling me it will still be another week before I can make a payment again. Worst customer service and a complete scam

            ExpertPay Response

            10/18/2023

            ExpertPay does not have the ability to submit a payment. Every time a payment is submitted the user receives an email with a confirmation number, If the user did not intend to make two separate payments, the user is able to cancel payments made on a bank account until the 8:00 PM EST. ExpertPay is a debit-based system and reactivates the account once the fee has cleared the user's bank account.
            Read 35 More Customer Reviews

            Local BBB

            BBB of Central Ohio

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            BBB Reports On

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