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Business Profile

Parking

LAZ Parking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking.

Complaints

This profile includes complaints for LAZ Parking's headquarters and its corporate-owned locations. To view all corporate locations, see

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LAZ Parking has 33 locations, listed below.

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    Customer Complaints Summary

    • 27 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      ***** ******** Beldavs

      Business Response

      Date: 06/16/2025

      Due to a system failure of the ParkMobile App, customers could not pay during a two-hour block of time.  LAZ Parking, who manages the lot, was not made aware of this issue until after the citation was written.  This citation (and all other customers who appealed) have had the citation amounted adjusted to $10.00 which was the rate in effect at the time of parking.  This parking payment can be made at ******************************************* or via check/money order mailed to the address listed at the bottom of the ticket. Thank you for your business and we apologize for this inconvenience.  

    • Initial Complaint

      Date:06/27/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 21911681

      I am rejecting this response because: 


        I have not received confirmation that the citation was dismissed. I was told it usually takes 3-5 business days on June 28th. It may have been delayed due to the holiday, but I have not received any further correspondence. 

      Regards,

      ***************************

      Business Response

      Date: 06/28/2024

      Thank you for bringing this to our attention. We have dismissed this citation, and the customer has been notified via email. 

      Customer Answer

      Date: 07/30/2024

      I have been refunded as of 7/30/24

    • Initial Complaint

      Date:06/15/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      		   
      Hello, I had submitted a complaint via your website on 06/15. 

      This complaint has been resolved through the business directly to my email. Is there a way to mark this as a successful resolution? The business was professional and quick to get back with me. 

      ******* *******
      of and directed me to. I clarified that if I was attending an event past two hours it would still be that price. He was adamant that it was correct. If the employee did not tell me it was the same price or just told me to use the machine I would have renewed. I should not have to pay $30 for an employee error in communicating and a lack of sufficient technology with LAZ parking. 

      I park with LAZ for events frequently. I have never had this issue before. I feel since I communicated with the employee and was following his direction this should be reduced to a warning and the fine removed. LAZ can view my previous park mobile transactions to see that I always renew my parking prior to expiration. In the future if machines are not working employees should not monitor the lot entrance as this clearly is causing issues. It is the responsibility of the employer to provide technology that works. This is the not the first time I have seen employees struggling with their payment systems.

    • Initial Complaint

      Date:05/29/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/24/24, I had a guest arrive at ****** international airport at 10:40 AM. He arrived on flight DL 0751 from *******, WI. This being the start of a very busy Memorial weekend, the airport was insanely busy and very challenging to get through to pick up my guest. I was able to get to where he was waiting at 11:06 AM, he threw the bags in the back of my car and we drove to 13 coins restaurant in ******, WA. A car was pulling out of a parking spot as we pulled in so we took that parking spot at approximately 11:20/11:25. The sign specifically stated it was three hours of free parking and there would be a $50 fine if that three hour time limit was exceeded. We chuckled, knowing that we would make sure we stayed on top of that timeframe. We got our tab at 1:56 PM, paid and got to the car at 2:03 PM. I noticed there was a parking fine ticket in a baggie tucked under my windshield wiper. I was trying to figure out why that would be because in order to have exceeded the three hour limit, we would have had to have been in that parking spot by 10:29 AM because the ticket was issued at 1:29 PM on 5/24/24 and it is a three hour time limit! I hadn’t even picked up my guest yet at the airport as he had not even landed!! This is an absolute bogus and blatant lie that this company is projecting on the guests who are parking outside of any of the businesses, not just 13 coins restaurant. This is regarding notice number 70332079 in the amount of $50 , it said that the overtime parking exceeded a three hour limit and this is a blatant lie. Under officer it says **** security. I’m not giving you my plate number as this is some thing that may be read by others and LAZ parking should be able to go off of the notice number/date/time I have indicated in this complaint. I refuse to make this payment online and pay them an additional $3.50 to process it when this is a bogus and unlawful ticket in the first place! I will mail my check in at the address they provided on the receipt.

      Business Response

      Date: 06/06/2024

      This issue is for LAZ Parking in *********.  It was sent to LAZ Parking in ********* ****.  Please redirect to LAZ Parking in *******, *********.  Thank you.  

      Business Response

      Date: 06/14/2024

      Hi there, we have been notified from the local team that this notice has been voided. Thank you.

    • Initial Complaint

      Date:05/08/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accept the business's response to resolve this complaint. They reached out in a timely manner. LAZ Parking was very professional and polite in their communication and verified the information promptly to resolve the concerns. Greatly appreciated. 
      d needing to park to consult with a lawyer over sexual and physical assault. This was already a horrible day, week, and an overwhelming couple of months dealing with court, statements, testifying, appearances, hearing, etc. Now for the past 2 weeks I have been emailing PRRS to resolve this issue and am met with automatic email responses and then eventually a different representative asking me for the same information I have already sent a dozen times. I am sure this is done intentionally and not to be helpful. This must be a tactic in an attempt to ensure payment of the $92 bill I am being extorted to pay. I continue at this very moment to get the runaround from anyone at PRRS using the email provided on the notice I received in the mail. **********@parkingrevenuerecovery.com. I plan on forwarding these emails and notice to my lawyer and victim advocate working on this current case and seeking help and guidance as I very much feel preyed on by this company.

      Business Response

      Date: 05/10/2024

      LAZ Management has reached out to the customer, apologized for the situation, and told her that the citation was being voided. She appeared to be happy with this outcome and we assume she will be relaying this to you. 

    • Initial Complaint

      Date:03/15/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I accept the business's response to resolve this complaint.



      Regards,



      **** ******** toward from all of our residents, LAZ explained to me they don't keep an emergency maintenance budget for these types of incidents. A nationwide company such as LAZ not having a budget for simple fixes to maintain the integrity of controlled access buildings is alarming and needs to be addressed.

      Business Response

      Date: 03/20/2024

      Dear: **** ********
      Thank you for taking the time to share your thoughts about
      our garage. We’re always looking for ways to enhance our customer’s experience
      and your input is crucial in that process! We may not agree on everything, but
      just want to assure you that we are diligently working with our vendor to
      resolve the equipment issue at this location. When the hard drive of the server
      fails, it’s a lengthy process to recover the data, rebuild
      the database transfer, and load the data to the new server.  In some cases, the data isn't even recoverable.   I know how
      frustrating it can be to have the doors for the garage left open, but we want to make
      sure our residents have access to the garage until the equipment is fixed. We value your business and are committed to ensuring a
      smoother experience in the future.


      Business Response

      Date: 04/10/2024

      Dear **** ********:

      Effective 4/9/2024, this maintenance issue has been fixed at the ********* **** Garage.  The garage door is functioning properly.  For further questions, please contact ***************** ***********.  Thank you for your business.    

    • Initial Complaint

      Date:02/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I accept the business's response to resolve this complaint.



      Regards,



      *** ********

      Business Response

      Date: 02/13/2024

      Dear *** ********:

      This is a valid citation for being
      parked in a compact car space. Your vehicle is not a compact car and there are
      signs posted in the Parking stalls clearly stating SUVs, Vans, and Trucks are
      prohibited.  These Vehicles are not
      permitted to park in compact car spaces at this location due to their height
      and size, regardless of if they fit in the space or not. The objective of the
      Compact Car only spaces in this garage is to allow for greater visibility for
      vehicles making turns in the Garage.  Pedestrian and vehicle safety is our highest
      priority at LAZ Parking and while the vehicle may fit in the location the view
      obstructions that it may present put our customers at risk. Therefore, only low-profile
      compact CARS are permitted in these locations. As a one-time courtesy, this
      citation is being reduced to a warning only. No Payment is necessary.  Thank you for your business.  

    • Initial Complaint

      Date:12/31/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I accept the business's response to resolve this complaint.


      Regards,



      ******* *******

      Business Response

      Date: 01/09/2024

      ******* ****' via Dispute Resolution - Shared Inbox <[email protected]>
      10:40 AM (5 hours ago)
      to [email protected]

      Trezon- Regarding this complaint  with ******* *******– I have been informed that our Cincinnati team has resolved this issue and that they will reach out to the customer again to confirm everything is resolved.

       

      Thank you

       

      **** ****

      Senior Bookkeeper

      W ###-###-#### | C ###-###-#### | F ###-###-####

      *** * ***** *** ***** *** | Columbus OH 43215 Web | Facebook | Instagram | Twitter | LinkedIn | YouTube

       

    • Initial Complaint

      Date:12/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked at the deck adjacent to my hotel in Memphis Tennessee. I attempted for probably an hour to pay as directed upon arrival at the parking garage. I received numerous errors to the point where I called the number provided and was told “text please” and when I texted back, never received a reply. I then went downstairs and found someone affiliated with LAZ parking and told them the situation at which point he wrote down my license plate number and told me that I would not be charged since it was an error on the company’s end. The parking rate was something like $26 a day, which I was trying to pay and would have gladly paid as I was there on business. However, as detailed above, was not able to make a payment. Weeks later I received a bill and violation notice from the company for $92, roughly 4x the amount I should have been assessed. I filed a dispute with the company and did not hear back. I sent multiple emails requesting the company acknowledge receipt of the dispute and only ever got automatic replies saying they have a backlog of around 14 business days. Weeks later I received another piece of mail, this time from a law firm saying the amount was in collections. Like I said, I would have been happy to pay the $26, but I believe it is the company’s own fault for not having working technology for me to make that payment. Certainly I shouldn’t be assessed a penalty for their own lack of working technology. Previously I had parked at this deck with no issues paying as I exited, this being prior to LAZ buying the deck.

      Business Response

      Date: 01/03/2024

      I Spoke to Mr. **** on 1-3-23.  After conversation, I will send over a request to our third-party vendor (PRRS) to dismiss citation.  Normally takes about 5-7 business days for adjustment to happen. He can check through PRRS web portal that's listed on citation.

    • Initial Complaint

      Date:11/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This shows nowhere insight that I parked my vehicle in a paid parking spot. I never been to this establishment and saw an available parking spot and proceeded to park. I was towed for failure to pay which I again saw no sign to indicate or tell me otherwise.

      Business Response

      Date: 11/21/2023

      Good Morning - 


      Based on the photo provided, we believe we are aware of the location that the individual was parked at. This location has a large sign at the entry of the lot depicting it is a paid lot and multiple signs throughout the lot with information on how to pay. Due to this, a refund is not due. If the parker has any further questions, we would be happy to work with them directly if they reach out to our regional office. 

    LAZ Parking is NOT a BBB Accredited Business.

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