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Find a Location

Creative Finishes Painting has 1 locations, listed below.

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    Business ProfileforCreative Finishes Painting

    Painting Contractors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Company provides both residential and commercial painting services

    Products & Services

    residential and commercial painting contractor

    Business Details

    Location of This Business
    741 N Wilson Rd, Columbus, OH 43204-1463
    BBB File Opened:
    2/17/2007
    Years in Business:
    22
    Business Started:
    4/1/2002
    Alternate Business Name
    • Creative Finishes Painting LLC
    Hours of Operation

    Primary

    M:
    By Appt. Only
    T:
    By Appt. Only
    W:
    By Appt. Only
    Th:
    By Appt. Only
    F:
    By Appt. Only
    Sa:
    By Appt. Only
    Su:
    By Appt. Only
    Business Management
    • Mr. Nathan D Brown, Owner
    Contact Information

    Principal

    • Mr. Nathan D Brown, Owner

    Customer Contact

    • Mr. Nathan D Brown, Owner
    Additional Contact Information

    Fax Numbers

    • (614) 319-4722
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a painter

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/19/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I was written a proposal on 7/19/2023 to do wood replacement repairs to the exterior trim that was deteriorating around the house. They quoted 3 different prices with 3 different materials,I chose the cedar which was a cost of $6,240.00. I received a seperate quote for the painting after repairs were made at a cost of $2,134.00 an extra cost of painting 8 shutters of $550.00. The wood repairs were started on 10/2/2023 and finished on 10/5/2023 with a aditional board over garage door being replaced at an extra cost of $180.00 for a 10' peice. We paid with a check for the work done the same day they finished of $6,420.00. My wife not knowing the caulking arond the windows where the trim was removed and replaced was not re-caulked. This was mentioned later that day in a phone call to the contractor and she was told the painters would do that work before painting. The painting crew did not show up untill 11/3/2023 a month after wood repairs were made and they did caulk the front windows without first removing the old caulking from the windows and just went over the old caulk. The rear windows are still wide open and have not been caulked to this day 11/19/2023. We paid them with a check the day they finished 11/3/2023 of $2,684.00 for 5 hours of work and supposedly 2 coats of paint. The window trim has been left open for any rain that we had and prone to water infiltration that very likely has happened.and is still to this day not complete. They painted the shutters that were previously painted 2 different colors just the one color and still charged the $550.00. We complained to the contractor that we thought that they would be painted the same as they were of 2 colors to no avail. We feel the extra cost was too high for 8 shutters. We have contacted the contractor since the day they left to finish the caulking and was told they would get to it when the had an opening and told us that the contractor who did the wood repairs should have done it to begin with. NOT HAPPY
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chris K

    1 star

    04/27/2024

    On September 15, 2023, I was provided a quote to repaint and repair existing cedar wood siding. They informed me that the first step was to power-wash the wood prior to painting. That took place on October 20, 2023. I called on 11/9/23 to express my concern that the wood that was power washed was now exposed and the weather would not be conducive to painting until the spring / summer of 2024. I was assured during that call, that the wood would be fine and no damage would occur. I left four message in March 2024 to find out when painting would take place, as again, the wood was exposed. On April 11, 2024 I noticed water dripping from the ceiling of my garage. Sure enough, water from the storm had come in through the area where the area where the wood siding meets the roof pitch. The wood that was power washed was exposed, and had pulled away from the home/roof causing water damage. I've now had to file an insurance claim. I've left 4 emails for the company (to Nathan), and have left 4 voicemails seeking the name of the company that power washed the wood, but none of them have been answered. Terrible experience - lack of any response, and not taking ownership of a significant issue they caused.

    Local BBB

    BBB of Central Ohio

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