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Business Profile

Nursing School

Felbry College School of Nursing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/22/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I enrolled in January 2025. I applied for financial aid for the summer semester. On July 8th, I received an email which reads: "$2969 This receipt is to notify you that we have credited your account with the above loan disbursement'. I called and spoke to an individual in the bursar's office. And she told me the check was not ready. 

    On the 14th I called and asked for the check, I had to leave a vm. I got an email saying the check wasn't ready. 

    Business Response

    Date: 07/29/2025

    To Whom It May Concern,

    We appreciate the opportunity to respond to the complaint submitted by the student regarding a financial aid disbursement and refund process.

    The student in question enrolled in January 2025 and subsequently applied for financial aid for the Summer 2025 semester. On July 8, 2025, the student received a standard system-generated notification indicating that a loan disbursement of $2,969 had been credited to her account. This notification reflects the amount disbursed by the **** ********** ** ********* to the institution on the student's behalf—not a direct refund to the student.

    After internal review, we determined that the student misunderstood the nature of this notification. The full amount of $2,969 was not eligible for refund, as a significant portion was applied toward her tuition and fees. After all institutional charges were satisfied, the student was eligible for a remaining refund of $728.50.

    Per our institutional policy, refunds for excess financial aid are processed within 30 days of the date of disbursement. In this case, the disbursement occurred on July 8, 2025, and the refund of $728.50 was issued on July 22, 2025—well within the allowable timeframe.

    We regret any confusion the student experienced during this process.

    If further clarification is needed, we are happy to provide any supporting documentation or discuss this matter directly with the student.

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