Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Chevrolet Silverado 1500 on 07/13/24 and as yet we have not been able to drive the vehicle off the lot, as after we purchased the vehicle there has been various issues and has been in with the service department ever since. Is it possible to get our deposite back, the lack of comunication has been very poor, and if it wasn't for me calling up i would still not know what the issues are and how long i have to wait for my car to be available

  

  Business Response

  Date: 08/06/2024

  We have spoken to Mrs. ***** and made arrangements for transportation while the Silverado she purchased is being repaired. 

   

  Customer Answer

  Date: 08/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.

  Complaint ID: ********
  
  Aug 1, 2024, 11:47 AM (8 days ago)
  
  Good Afternoon ******,
  
   
  
  Regarding Complaint ID: ********, I would like to retract my complaint against Mark Wahlberg Chevrolet of Worthington , they have since been in contact with me and have confirmed that I will have my vehicle by 08/09/24
  
   
  
  Please email me to confirm this is now closed
  
   
  
  Many Thanks
  
   
  
  Regards
  
  ******* *****
  
  *** ******** **
  
  ********* *** *****
  
   
  
  
  
  
  Regards,
  
  
  
  ******* *****

  Customer Answer

  Date: 11/04/2024

  Date of Transaction - 07/13/24 Money Paid - $36000 (finance) The business commited to provide us with a fully functioning vehicle The Vehicle once bought was not received for two months as there was an issue, after receiving the vehicle the check light came on after 5 weeks, it has been to another dealer as Mark ********************** said they didn't have the staff or parts to fix the vehicle and it could be with them for months. The new dealer has advised us of several issues that should have been resolved before it was even up for sale The vehicle was not fit for sale and should not of been on the lot until it was fully functional. With us having bought the vehicle four months ago we have only had it to drive for 4 weeks. I contacted the BBB previously to complaint and once **** Whalbergh Chevrolet recieved the complaint they contacted me and promised me they would sort it and i would have it within in another week and asked me to retract my complaint which i did, another four weeks went passed before it got it and now i am back to square one with not having the vehicle i am paying for.

  

  Business Response

  Date: 11/04/2024

  *** and **************** has been repaired and returned to them.  They are enjoying their vehicle.

  Customer Answer

  Date: 11/04/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22071778
  
  I am rejecting this response because: we had the vehicle for 4 weeks before we took it back because the check light came on, they cleared said it was OK to drive, a week later it came on again, we took it back to the service department and they said they couldn't help as don't have the staff or a courtesy vehicle for us to use. We have now been without a vehicle for two weeks as it has been at another chevrolet dealer who has found multiple issues. 

  We are far from being happy and would like them to take back the vehicle and refund our down payment and pay off our finance.

  The whole situation has been extremely stressful and costly to us, as said before the vehicle should never of been of the forecourt for sale until it was fully inspected. This dealership is very unprofessional. 

  No one should spend that amount of money on a vehicle to not be able to drive and be confident that it will not break down.

  
  Regards,
  
  ******* *****

  Customer Answer

  Date: 11/12/2024

  Attached is the Vehicle Ourchase agreement that you requested.

  I have also attached the report from the garage that we had to take the truck to to get fixed, it shows all that was wrong with it 

  

  Business Response

  Date: 11/14/2024

  Thank you for that information. I was advised the customer is back in their own vehicle. 

  Customer Answer

  Date: 12/04/2024

  It is ridiculous that I must keep writing to complain about the same issue and that it is accepted the companys word is just good enough.

   

  This vehicle is not road worthy, did you see the attachments I sent you regarding all the issues that the vehicle was just in for?  The big list of stuff that was found below and now attached again.

   

  This vehicle is now booked in again as the damage done by all the issues below it now needs more work done, we have had to cancel out plans for the holidays as we cannot drive to far in case the vehicle breaks down and this cannot be fixed until 12/30.

   

  I am so upset the fact that Mark Wahlberg Chevrolet of Worthington think that this is ok and keep saying I am back in my own vehicle, this is not OK.

   

  The stress that this is causing and the fact we cannot go see family during the holidays is beyond excuses.

   

  I want Mark Wahlberg Chevrolet of Worthington to take back the vehicle and give me my money back.

   

   

  If the BBB cannot help me with my complaint please advise who I should escalate this too, as this is absolutely ridiculous service from Mark Wahlberg Chevrolet of Worthington  and not acceptable

   

  Regards

  ******* *****

  

  Business Response

  Date: 12/18/2024

  We have been in contact with this customer. She has brought her vehicle to another dealership to be repaired. She brought it there and they stated they fixed the issue but she has had to bring it back to that dealership again for the same problem. There is not much more we can do at this time as the store is not willing to buy this vehicle back. 

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Wahlberg's used car lot on 161 back in February 2023. The SUV is a Nissan Pathfinder 2017. The car ran good for the 1st week, then noises started, the muffler fell off and the front end must have had issues as it became detached. I have called and called and drove it to the dealership multiple times to look at it. Each time I was blown off and told they couldn’t find anything wrong. This is over a 6-month span. The car has continually gotten worse. I have taken it to a new mechanic and all 3 timing chains need replaced. My repair bill is over $7,000.00. I have only put 11K miles on this vehicle. This should not have been an issue. Wahlberg's should have repaired it when I brought it in. They have poor customer service and an even worse service team. Now I have a car with a loan for 5 more years and it’s not going to make it. Wahlberg's will not take responsibility for selling me a busted car. I am asking for the over 7K dollar repair bill be compensated. If they would have fixed this upon selling the car, this would not have been an issue today. I have 2 kids in an unsafe car, they sold me an elite deal package that when I brought it in to have the tire repaired, they refused. I also want the $1,500.00 package removed and refunded to me. All I asked for was a good running car and I received a disaster. I am frustrated that Wahlberg's refuses to take care of this matter responsibly. I spoke to Wahlburg's again today, the manager was not in so he had to leave a message. The lies and refusal to take responsibility is egregious.

  

  Business Response

  Date: 02/23/2024

  The service Director has spoke to the customer and his
  concern with the muffler was fixed in March of 2023.  The customer did not know that
  the service contract he purchased from us was still active, he thanked us
  for the information and will have it repaired at the service shop where the vehicle
  is located now. 

  Thank you for the opportunity to address the customersconcerns,

  Management

  Customer Answer

  Date: 02/23/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: it’s not the muffler, it’s the timing chain. I called the warranty co and they had no idea what was talking about. Wahlburgs needs to reimburse the mechanic. I’ve already paid over 7k to fix it. It is still not done yet. The call was not a resolution but another blow off. 

  
  
  
  Regards,
  
  
  
  ***** *****

  

  Business Response

  Date: 03/25/2024

  Not sure what documents  you are looking for but anything that we put in writing that we agredd to fix at the time of purchase we will honor 

• Initial Complaint

  Date:12/08/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/30 I go to Mark Wahlberg to get cancellations done to my contract. The finance manager that I filled the cancellation sheet with said he couldn't give me a copy, but it would take 6-8 weeks for the bank to receive. I talk to the general manager 3-4 weeks later and he said he would look into my case. He claimed that he was getting me a reference number. I call the general manager weeks later because he never called back with a reference number, I had to leave a voicemail, which he hadn't returned. I called the bank to see if there's been in changes, they confirm no cancellations have been made. I go to Mark Wahlberg 11/30, the finance manager then tells me we have to do the paperwork over and couldn't explain where the original paperwork went. The finance manager ****** ***** threw my paperwork away and I would have never known he didn't submit the paperwork until I reached out. I reached out to the general manager for assistance, but he failed because HE NEVER DID HIS JOB WITH VERIFYING THAT THE CANCELLATION SHEET WAS SUBMITTED. When I redid the cancellation sheet 11/30, the finance manager tried to forage the initial date of 8/30, which is invalid because he should have put the current calendar date of 11/30. I asked him to put the correct date because I wanted Feldman automotive to see how the date was forged. I WOULDV'E NEVER KNOWN THAT THEY (Mark Wahlberg) WERE committing fraudulent activity from an employee using the COMPANIES (Mark Wahlberg) database unless I verified. What does Mark Wahlberg have in place to protect their company and customers from fraudulent and deceitful business practices? Please do not do business with this company. There are over 20 dealerships in Columbus where you will get SIMILAR product and BETTER CUSTOMER SERVICE with employees that have integrity. The store leaders don't care about the customers until their store is SHUT DOWN due to many reasons including low sales because of the unlawful practices they are comfortable doing.

  

  Business Response

  Date: 12/16/2023

   We will call the contract company Asap if this still has not been completed. We apologize for the delay and will handle.

  Customer Answer

  Date: 12/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  It took 3 months to get an issue resolved. It took me making a visit to the location and a complaint with BBB to get a resolution. 
  
  I accept the business's careless response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:09/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 Cruze on September 21, 2023, I saved to money required for a "cash" purchase I had CMEFCU issue a certified check for 16,908.75 as such I didn't need to require any financing. Today the 28th September, 2023 I was contacted by ***** from Mark Wahlburg Chevrolet, he stated I needed to provide proof insurance by state law. I contacted my insurance agent he stated that proof insurance is required for financing (lien holder) or lease holder as they own the car, but because I paid cash, the car was mine and I didn't need to provide proof. I contacted CMEFCU who issued the check and I had used for financing before, their titling department is unaware of any state law that requires proof of insurance for cash sales, as no third party holds the title or lien.

  

  Business Response

  Date: 09/29/2023

  Mr. ******** was contacted by ****** to acquire his proof of insurance in order to finalize our deal.    This is a company policy to make sure the vehicle, which was purchased from our dealership has proper Insurance coverage, whether financed or paying cash.  We contacted **** and he provided the proper insurance information, so I am not sure why he opened a BBB Complaint.  His title will be processed and sent to his residence with-in 30 days.

  Thanks,

  ***** *******

  General Manager

   

  Customer Answer

  Date: 09/29/2023

  As listed in the below response "This is company policy" when I was contacted by ****** he stated "this is state law" the response is in conflict. which is it? Company policy because the dealership didn't hold the title as it was floor plan financed, or state law?
  

  Mr. ******** was contacted by ****** to acquire his proof of
  insurance in order to finalize our deal.    This is a company policy to make sure the vehicle, which was purchased from our dealership has proper
  Insurance coverage, whether financed or paying cash.  We contacted ****
  and he provided the proper insurance information, so I am not sure why he
  opened a BBB Complaint.  His title will be processed and sent to his
  residence with-in 30 days.
  Thanks,
  ***** *******
  General Manager

  

  Business Response

  Date: 10/02/2023

  The title is done so im not sure what the consumer is looking for at this point.

• Initial Complaint

  Date:04/21/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3-27- too in for repair to the ******* ** Body Shop.. Was est. to be a week & a half. A dent in the door. They had ordered a part. The part had not come in yet the first week, but Each week they called & extended the time by another week. Then they didn't answer the phone. Like they had my phone# blocked. I called the other location on the West side & they didn't help me either. I told them I was going to call the TV station & they told me to go ahead. My insurance had gotten me a rental car to use. It was only for 30 days. Now 4-21 & they still have my car. I still can't get them to answer their phones. Neither can Enterprise car rental who rented my car.

  

  Business Response

  Date: 05/01/2023

  Hello, 

  Thak you for reaching out and allowing the dealership to help with this concern. Our service Manager has been in contact with this customer and confirmedeverything has been resolved. 

  Customer Answer

  Date: 05/09/2023

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

  
  

  ***** ********

  ****, ******** 19965535

  Mark Wahlberg Chevrolet of Worthington

  May 9, 2023 1:38 PM

  
  

• Initial Complaint

  Date:02/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this dealership about a truck that was advertised for sale. When contacted back, I was told that the vehicle was available and had just arrived. I told the salesperson that I was willing to put a deposit down on the advertised sticker price and was then told that the advertised price was not the actual price... the dealership was adding a price adjustment of $5000 to the advertised sticker price due to there not being many of these vehicles available and in high demand.
  I told them that this was "bait and switch" and that the advertised price should be honored but was told that's just the way it is.

  

  Business Response

  Date: 02/28/2023

  I apologize we sell all of our 2500 HD models for that price until the supply is back to normal 

  Customer Answer

  Date: 03/01/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 19509303
  
  
  
  I am rejecting this response because: This company is still practicing a "bait and switch" tactic.  If they want to sell their vehicles with a "price adjustment" added to the sticker price then they should state this on their website.  They lure you in with a low price and then once you're at a point to start the purchase finalization, they tell you, "Oh, by the way, we're adding $5000 on top of the sticker price just because we want to.  An honest dealership would tell you up front and not try to spring a surprise charge on you after you've started dealing on a vehicle.  It's sneaky and plain unfair to the consumer.
  
  
  
  Regards,
  
  
  
  **** ****

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase with the dealership on 1/28/2023 of 2022 Chevrolet Silverado 1500. Almost immediately, the service transmission message activated. I have pictures and video. The vehicle was taken into service on 2/10/2023 due to not being available to submit it to the dealership sooner. Since the initial service transmission warning, I also received two additional warnings- Service Driver Assist and Front Camera Blocked Clean Windshield. Since then, I received a call from the service department that they've driven the truck 32 miles and confirmed that the problem no longer exists. The vehicle was picked up after being allegedly serviced on 2/18/2023. As soon as I drive away from the dealership the same service transmission message occurs- this is under TWO MILES east of the lot. I immediately drive the vehicle back to return it to service. I am awaiting a resolve. I've called and spoken to ***** who says that he will contact the service manager, *****, on Monday, 2/20/2023 regarding the issue. My initial work order number is *******; Service Advisor -****** ***** (12080).

  

  Business Response

  Date: 02/21/2023

  I spoke with Mr. ***** this past Saturday about all their concerns and seemed to come to a understanding of everything.  Unfortunately a service transmission light came on , and we placed them back in a courtesy vehicle while we check the vehicle out for the concern.  Everything would be covered under the manufacturer's warranty, and they have transportation while this is being completed.

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My transmission has been broken since day one. I have brought the car back there numerous times. I was told by ***** that I would get a loaner car. After them having it for 10 days they didn't do a thing with it. I was told by the mechanic to Record my car messing up. To whip my phone out when the transmission starts to act up and record. As if thats safe. But better believe I do have that recorded. I have it recorded so much my car goes up the street it bucks in third gear. My car goes down a hill it bucks. I call Mark Wahlberg Chevrolet and tell them about these problems. I had a diagnostic test ran it says engine problems. It says transmission problems. I was told to just keep driving it. I bought a power train warranty. FYI I was told this was given to me until I went in there and found out I actually paid for it. So your sales manager named ***** lied and robbed me on that. This wouldn't be a problem if they would take the car in and fix it instead of telling me to drive it until it completely breaks. I do not have the money to buy a rental car for God knows how long. I just keep getting lied to by each person that I talk to. It is disgusting it is rude. I spoke to somebody named Sean on the phone he was extremely rude. If I have to contact my lawyer because better believe this is a lemon you sold me a lemon vehicle. And want to do nothing about it. I need to speak to somebody that can help this situation. Somebody that can actually do their job. Because clearly nobody at Mark Wahlberg in Worthington is doing their job. They sit around and do absolutely nothing. I was told I need to pay $160 for them to run a diagnostic test. My OnStar already told me what was wrong. And they're trying to get additional money out of me with my cars already broke down and then tell me to go get a rental. This is nothing but a scam. I will make sure to let everybody know that I come in contact with to never get a car from there. Absolutely horrible and disgusting.

  

  Business Response

  Date: 11/08/2022

  Thank you for raising your concern, the dealership has aided in replacing the transmission and the customer is now satisfied. 

• Initial Complaint

  Date:10/01/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded a 2010 Dodge Ram for a 2012 white Ford F-350 Super Duty XL Crew Cab Pickup 4-Door.

  The Ford truck sold to me l had problems with it. I put lots of new parts on the truck motor, fuel system and exhaust system too.

  The motor blew up two days later. I called to see if they could help get a better truck.

  The sales Manager said sure and he said
  the could be worth 15,000 to 16,000 told a trading on get a better truck for me with all the problems this has give me.

  

  Business Response

  Date: 10/10/2022

  Thank you for reaching out and allowing us the opportunity to review your concerns. The vehicle stated in the customers concern has visited the Worthington location 3 times since 2021 and has started talks with sales to possible trade the vehicle in for a different vehicle. A deal for a different vehicle has not been reached and the dealership is still open to working with the customer. 

  Customer Answer

  Date: 10/20/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18153044<******>
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ***** ******

  Customer Answer

  Date: 01/05/2023

  t******[email protected] <t******[email protected]>
  Wed, Jan 4, 11:00 PM (13 hours ago)
  to Better
  
  This why l am not happy with the closing of my complaint 18153044
  
  Sent from Yahoo Mail on Android
  
  On Wed, Jan 4, 2023 at 11:49 AM, t******[email protected]
  <t******[email protected]> wrote:
  I will contacting The Attorney General’s Constituent Services Office of Ohio about the handling of this problem about the clean Air Act of The United States of America. 
  
  Sent from Yahoo Mail on Android
  
  On Fri, Dec 30, 2022 at 12:19 PM, t******[email protected]
  <t******[email protected]> wrote:
  This not about if the deal came with warranty it's about the Dealership selling responsible in sales to there buyers of new and used vehicles on what they as in the ads before selling vehicles they inspect all the vehicles and they did not inspect this 100% before selling it to me that the problem they are responsible for and you not to hold them responsible. 
  
  Sent from Yahoo Mail on Android
  
  On Thu, Dec 29, 2022 at 10:10 AM, t******[email protected]
  <t******[email protected]> wrote:

  

  Business Response

  Date: 01/05/2023

  ok