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          Find a Location

          Victoria's Secret has 370 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Victoria's Secret

              3425 Morse Xing Columbus, OH 43219-6014

            • Victoria's Secret

              Pheasant Lane Mall FORMER: primary, reportab Nashua, NH 03065

            • Victoria's Secret

              180 El Camino Real Palo Alto, CA 94304-1428

            • Victoria's Secret

              5080 Riverside Dr Macon, GA 31210-1100

            • Victoria's Secret

              4545 La Jolla Village Dr San Diego, CA 92122-1241

            Business ProfileVictoria's Secret

            Lingerie
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            3425 Morse Xing

            Columbus, OH 43219-6014

            Get Directions
            Visit Website
            Email this Business
            (800) 411-5116

            Customer Reviews

            1.19/5

            Average of 69 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            334 complaints closed in last 3 years

            165 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Women's lingerie & apparel & beauty products

            Products & Services

            Women's lingerie & apparel & beauty products

            Business Details

            This is a multi-location business.

            Find a Location

            Victoria's Secret has 370 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Victoria's Secret

                3425 Morse Xing Columbus, OH 43219-6014

              • Victoria's Secret

                Pheasant Lane Mall FORMER: primary, reportab Nashua, NH 03065

              • Victoria's Secret

                180 El Camino Real Palo Alto, CA 94304-1428

              • Victoria's Secret

                5080 Riverside Dr Macon, GA 31210-1100

              • Victoria's Secret

                4545 La Jolla Village Dr San Diego, CA 92122-1241

              Headquarters
              3425 Morse Xing, Columbus, OH 43219-6014
              Email this Business
              BBB File Opened:
              8/28/2007
              Years in Business:
              42
              Business Started:
              1/1/1982
              Type of Entity:
              Corporation
              Alternate Business Name
              • Victoria's Secret Stores, LLC
              • Victoria's Secret Direct, Inc.
              • PINK
              Business Management
              • Ms. Jennifer L. Bond, Customer Care Center Manager
              • Ms. Jennifer L. Bond, Internet Services and Correspondence Manager
              • Ms. Stacy Maurer, Internet Services and Correspondence Supervisor
              • Ms. Lee Ann Bicknell, Internet Services and Correspondence Supervisor
              • Ms. Katherine Grosser, Internet Services & Correspondence Supervisor
              • Ms. Candy Shearer, Customer Care Manager
              • Ms. Tabatha Vaughan, Complaint Contact
              Contact Information

              Principal

              • Ms. Jennifer L. Bond, Customer Care Center Manager
              • Ms. Jennifer L. Bond, Internet Services and Correspondence Manager

              Customer Contact

              • Ms. Tabatha Vaughan, Complaint Contact
              Additional Contact Information

              Fax Numbers

              • (614) 577-3087
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              341 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/16/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I was reported to the credit agencies and my credit was negatively affected. I NEVER received the bill. Victoria’s Secret did this within 2 weeks of a late payment.
              Read More
              Read 340 More Complaints

              Customer Reviews

              69 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Laurel A

              04/17/2024

              Returns process is horrible. I contacted customer service today to check the status of my return since it's been a month since I've returned my items and they basically gave me no info except they have not received the items. Just to wait 14-21 business days. Ummm, today is business day 23, so I asked when they consider a package lost and she said 'wait 14-21 business days.' K. So I asked again, when do you consider a package lost, because it shouldn't take a package a month to get from Texas to Ohio. For the THIRD time she said the 14 day thing. I used my VS card so I could use my coupon and get free shipping and told her I was tired of paying for items I didn't have anymore; she was basically like, eh. I know I can get my money back if I end up with a credit on my credit card, but it's the principle. Moral of the story, don't buy stuff you don't know you're going to keep, return things to the store, or use FedEx/UPS. Cuz obviously neither the USPS nor VS can be trusted with returns, lol.

              Victoria's Secret Response

              04/19/2024

              We've reached out to the customer directly to understand and resolve. 
              Read 68 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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