We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawyers

Schuerger Law Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawyers.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accept the business's response to resolve this complaint by removing me from their call list.



    Regards,



    ******** *****

    Business Response

    Date: 06/16/2025

    We are in receipt of the complaint filed with the Better Business Bureau(BBB), complaint ID#********, the complainant is not a client or customer of our law firm. We are unable to discuss this matter with the BBB, but we are marking the phone number we have on file(xxx-xxx-****) as Do Not Call. The complainant should feel free to contact our office at ###-###-#### if they would like to discuss their concerns.

  • Initial Complaint

    Date:01/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I learned I owed a debt to this "law firm" when I tried to enroll in school. I contacted the firm and requested documentation of the debt in order to make payment arrangements. I didn't receive documentation but Mr. ***** advised when he followed up by phone 14 days later that I was not able to make payments and the debt had to be paid in full. He also advised that he would notate my unwillingness to pay the debt, even though I attempted to give debit and bank info for automatic payments, and refused to allow me to speak to a manager. He repeatedly advised that he was not a debt collector and that the company would be proceeding with further action if I didn't pay the full balance immediately. I would like documentation of my debt and contact by a supervisor to discuss arrangements on the debt.

    Business Response

    Date: 01/02/2025

    We
    are in receipt of the complaint filed with the BBB, complaint ID#********, the
    complainant is not a client or customer of our law firm. We are unable to discuss
    this matter with the BBB. Our office has recently spoken with Ms. ******, and
    she should feel free to contact *** *****, Collection Manager, at ###-###-####,
    if she has any other concerns. 

  • Initial Complaint

    Date:09/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CONSTANT Phone calls leaving messages literally for a couple of yrs. I looked up their number and they collect debt. I have had NO debt for over 25 yrs and Owe no one and never have . These harassing calls need to stop as they obviously have the wrong phone number.

    Business Response

    Date: 09/06/2024

    We are in receipt of the complaint filed with the BBB, complaint ID#********, the complainant is not a client or customer of our law firm. We are unable to discuss this matter with the BBB, but we are marking the phone number we have on file(xxx-xxx-2975) as Do Not Call. The complainant should feel free to contact our office at ************* if they would like to discuss their concerns.

  • Initial Complaint

    Date:07/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps calling me with robo calls about a debt. I only have had my number for a few weeks and don’t owe any past due debts.

    Business Response

    Date: 07/24/2024

    We are in receipt of the
    complaint filed with the BBB, complaint ID#********, the complainant is not a
    client or customer of our law firm. We are unable to discuss this matter with
    the BBB, but we are marking phone number ###-###-#### as Do Not Call. The
    complainant should feel free to contact our office at ###-###-#### if they
    would like to discuss their concerns.

  • Initial Complaint

    Date:06/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Harassing robocalls for over a year. You have the wrong number. Please add this number to your do not call list and remove it from your database.

    Business Response

    Date: 06/04/2024

    I have reviewed the complaint submitted by **** ***** and found the calls associated with phone
    number XXX-XXX-****.  I have had that
    phone number marked as Do Not Call and apologize for any inconvenience this
    might have caused.  

  • Initial Complaint

    Date:04/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like the phone calls to stop. I received a voicemail at my work and that is unacceptable.

    Business Response

    Date: 04/30/2024

    We are in receipt of the
    complaint filed with the BBB, complaint ID#********, the complainant is not a
    client or customer of our law firm. We are unable to discuss this matter with
    the BBB, but we are marking the phone numbers we have on file as Do Not Call.
    The complainant should feel free to contact our office at ###-###-#### if they
    would like to discuss their concerns.

  • Initial Complaint

    Date:03/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I would also like ###-###-####, ###-###-####, and ###-###-#### to be added to their Do Not Call list. 


    Regards,



    ****** *******

    Business Response

    Date: 03/15/2024

    We are in receipt of the
    complaint filed with the BBB, complaint ID#********, the complainant is not a
    client or customer of our law firm. We are unable to discuss this matter with
    the BBB, but we are marking the phone number (###-###-####) as Do Not Call. The
    complainant should feel free to contact our office at ###-###-#### if they
    would like to discuss their concerns.

    Business Response

    Date: 03/20/2024

    3.20.24 CJM received call business stating they do not have the following numbers in their database, therefore they cannot place numbers they do not have on a Do Not Call list: ###-###-####, ###-###-####, and ###-###-####. The business also shared that the consumer can contact their office at ###-###-#### to discuss concerns. 

  • Initial Complaint

    Date:02/05/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accept the business's response to resolve this complaint.



    Regards,



    ****** *******

    Business Response

    Date: 02/05/2024

    We
    are in receipt of the complaint filed with BBB, complaint ID#********, the complainant
    is not a client or customer of our law firm. We are unable to discuss this
    matter with BBB, but we are marking the phone number called as Do Not Call. The
    complaint should feel free to contact our office at ###-###-#### if they would
    like to discuss their concerns.

  • Initial Complaint

    Date:01/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my problem with this company is, they keep calling, and sending me a letter, they said i have to pay them $1,300 about a hospital
    pill, its a complete lie,
    Iam a disabled Veteran, and the Va Pay for
    all of my health care needs,
    this is a Scamming company and need them to Never contact me Again. Thanks

    Business Response

    Date: 01/18/2024

    We
    are in receipt of the complaint filed with BBB, complaint ID#********, the complainant
    is not a client or customer of our law firm. We are unable to discuss this
    matter with BBB, but we are marking the phone number called as Do Not Call. 

Schuerger Law Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.