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Complaint Details
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Initial Complaint
08/03/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 6-10-2021 had an appt with 1-800-Got-Junk for a truck pickup between 10:00 am -12:00 pm. We paid by Credit Card we thought but my son handed them the wrong card his Debit Card. They said it would be 48 hrs to get a receipt for credit to his card as promised. He never received the credit. We were told there was a problem with the accounting system Out credit has never been charged. It is now 30 days later still no receipt of service or payment. Last Fri 7-29-21 Chase Bank Fraud alert Dept notified my son that someone tried to use his Debit card at a motel out of state. They since have closed his account & reissued a new card to him. This not only poor customer service .Business response
10/20/2021
If we have not sent customer a receipt, we will do so soon.
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Contact Information
Business hours
Today,By Appt. Only
MMonday | By Appt. Only |
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TTuesday | By Appt. Only |
WWednesday | By Appt. Only |
ThThursday | By Appt. Only |
FFriday | By Appt. Only |
SaSaturday | By Appt. Only |
SuSunday | By Appt. Only |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.