Complaints

This profile includes complaints for Grange Enterprise Companies, including Grange and Integrity Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Grange Enterprise Companies, including Grange and Integrity Insurance has 4 locations, listed below.

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  Grange Enterprise Companies, including Grange and Integrity Insurance

  671 S High St Columbus, OH 43206-1066

  
• 

  Grange Enterprise Companies, including Grange and Integrity Insurance

  400 Galleria Officentre Suite 115 Southfield, MI 48034

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  Grange Enterprise Companies, including Grange and Integrity Insurance

  6000 Freedom Square Dr Ste 380 Seven Hills, OH 44131-2547

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  Grange Enterprise Companies, including Grange and Integrity Insurance

  PO Box 25195 Columbus, OH 43216

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not worthy of the 1 star I have to give. Reading through the complaints appears I am not the only one. We also filed a claim 7 weeks ago, received 1 phone call to my husband while at work. He requested a call back. We tried to contact daily for weeks with no response or return call. Today get a letter in the mail saying a new representative for our claim. Can not imagine if we needed immediate assistance what we would of done. Their total disregard of us was beyond unacceptable. Have had a policy for well over a decade with a high premium and this response to our claim, never imagined. Worst customer service, consumer beware. Every time I ask about the poor communication am told that person was on vacation, they were out of the office and etc. First adjuster who now has been out of office for a month offered $1300 as our worth of items lost, never requesting photos, receipts, inspecting damage or any information. Just random number pulled from who knows where. Which would not cover the replacement of even one of the items. After no response we replaced the items. Now 2 months later they request the info, what a joke do they really think we would go 2 months with those items still sitting in same position not repaired and replaced.

  

  Business Response

  Date: 08/30/2022

  Grange Integrity Insurance 

  
  

  Grange Enterprise Companies 

  **** *** ***** 
  ****** ******* ** ***** 
  

  August 30, 2022 

  
  

  Ms. ********** 

  BBB Dispute Resolution Team 

  Attn: ********* **********

  Columbus, OH 43206 

  
  

  Re: Complainant: ******** ****** 

  
  

  Name of Insurer: Grange Insurance Company of Michigan

  File/Case Number: 17784013 

  Policy Number: TH 6749044 12 

  Claim Number: ZHM003463026

  NAIC: 11136 

  FEIN: 31-1769414 

  
  

  Dear Ms. **********, 

  
  

  Thank you for allowing Grange Insurance Company of Michigan the opportunity to respond to ******** ******** inquiry. Grange Insurance Company of Michigan provides a Homeowners policy for ***** ******. Grange contacted Ms. ****** on July 14, the day after the claim was reported, to confirm the facts of loss. We were advised the customer's agent had a list of the damaged items. The agent provided the list to us on July 21, 2022. 

  
  

  We contacted Mr. ****** on July 26 to discuss settlement but were advised to hold off on payment due to ongoing work with Best Buy. On August 10 the claim was reassigned to ***** ***** due to an extended absence of the original adjuster. ***** was able to make contact with Ms. ****** on August 26 to check the status of payment authorization.. We have updated the list of items damaged with the assistance of Mrs. ****** and are pending her response to our latest correspondence on August 29 to issue an additional payment.

  
  

   Please feel free to call me with any questions at the number listed below. 

  
  

  Sincerely, ***** Gulker 

  Claims Manager ****** ************ **** ************ ****** *************************** 

  LTR CLM-0040 

  
  

  Customer Answer

  Date: 09/08/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 17784013
  
  
  
  I am rejecting this response because: We rejected the offer and stated we needed to discuss more in depth during morning business hours since Mr. ****** works evenings. He stated we had additional coverage through Bestbuy, we were not pursuing as advised by our multi policy insurance agency. We tried repeatedly to contact originally assigned agent with no response.  Since no communication could be made and the $1300 settlement would come no where near our replacement coverage.  We then used our insurance we purchased with best buy on some of the items since they had coverage. Had to downgrade in quality on the receiver but the other items were able to be repaired replaced with equal merchandise. Luckily we had also purchased geek squad and the labor for install/ haul away was covered. And we paid out of Pocket for the items not purchased through Best buy to replace.

  
  

  On Aug 25th received a 2 line letter in the mail regarding the change of adjusters. At this time we had all items replaced since been many weeks and BestBuy outstanding service and assistance. Started the process with new agent.  Until this time no one had inspected, requested receipts serial/model numbers nothing just assigned a random value that was far below actual.  Provided receipts Aug 26th on what was done to have working equipment again.  Was offered $458.67.  We rejected that asking again for a breakdown how that amount was reached and provided all information available.  Once I stated I will no longer maintain coverage the new response was a apology email for the error on replacement cost, as our policy states. Not once did anyone review our policy in this time for the coverage type we purchased.  Best Buy repaired and covered $3000 of the damage and we accepted the majority of the difference from Grange to cover our out of pocket in the amount of $1914.56.  
  
  
  
  Regards,
  
  
  
  ***** ******

  

  Business Response

  Date: 09/12/2022

  A check in the amount of $1914.56 was issued on 9/6/2022.  It appears all outstanding items have been addressed.  Please advise if there are any additional items to be reviewed.