Reviews
This profile includes reviews for Ambetter from Buckeye Health Plan's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 31 Customer Reviews
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Review fromKaren S
Date: 06/02/2025
1 starHad ambetter last year. New health Insurance need a letter from abetter showing that mine health insurance has been canceled. Took about 10 days of getting the letter."THEN" The cover letter was address to me BUT inside was someone else information. Don't know if I'll get a letter that shows I do not have insurance through them. I don't know where my information is ............. What a mess
Ambetter from Buckeye Health Plan
Date: 07/07/2025
Good morning, In resolution, we're unable to find that communication
was sent to the member in violation of HIPAA. In addition, we can confirm that
our records match those of the Marketplace and the correspondence mailed to Ms.
******* as notice of termination match those records as well. Please note, we
were unable to reach Ms. ******* to provide further assistance, and our
resolution and findings are based solely on our understanding of the complaint
based on the information provided.”Review fromAlex S
Date: 05/10/2025
1 starAbsolutely awful health insurance. I was told it would work with my Healthcare network and it didnt at all. They sent me over an hour away to get a procedure done because they said it would be covered. They sent me a letter a month later saying it wasnt covered.I cancelled my health insurance and they failed to tell me I need to do anything else, and then charged me anyways 3 days later.I went through hoops and loops for several hours with them, only to get back a portion of the premium they shouldnt have charged me. On top of that I filed a grievance and they denied that. So its ok for their representatives not to do their jobs properly and for me as a paying customer gets the bad end of the stick.I do not recommend this health insurance unless you want any sort of complaints or resolutions to fall on deaf ears.Ambetter from Buckeye Health Plan
Date: 07/03/2025
Ambetter has resolved the issue with member. Thank youReview fromLawrence S
Date: 04/21/2025
1 starPlease remove Ambetter from ******************************. Terrible health insurance. ******** customer service. Deny my PCP, deny when the *** says they accept the insurance. I pay $1200 a month and can't them to pay a $200 wellness visit for over a year. Spent 15 hours on the phone saying they will add my pcp from ******************* in ********* **** who says they accept the insurance. When I call AmBetter them they put me on hold and after a while send me right to the survey request.Why are they allowed stay in Business? People should not be put thru this.Ambetter from Buckeye Health Plan
Date: 07/03/2025
Ambetter has resolved the claim issue with member. Thank youReview fromJoseph A
Date: 03/19/2025
1 starCUSTOMER BEWARE! DO NOT purchase this ********************** plan. Their customer service/prior authorization for prescriptions is very poor and UNAVAILABLE ON WEEKENDS. They also are very slow to process/pay claims to providers (if they pay at all).Review fromAriaunah T
Date: 03/15/2025
1 starI switched from a decent health insurance plan through caresourse to a plan through ambetter from buckeye because they said that my medications would be covered and my doctos appointments, I only visit my dermatologist and occasionally an urgent care for sick visits. This company did not cover my medication, thye will not cover any of my appointments, and no of the providers on their website actually accept them, I've called more than 30 dermatology offices and 15 urgent cares on their website and none of them accept ambetter. I called their customer service line to see if they would cover a dental appointment I scheduled with a provider I fould on their website and they told me no, I asked them to find a provider in my area that would accept them, after 30 minutes the agent took my off hold and told me that none of the places he'd called accepted ambetter and that I should call back after one when they get off of lunch. I will be cancelling my plan and paying for my healthcare out of pocket, it's better than paying $83 a month and no recieving any of the coverage that i was told I'd be getting.Review fromMaggie B
Date: 03/14/2025
1 starI would not easily recommend Ambetter to anyone. I have never called customer service and spoken to anyone who truly understands the English language. Although spoken, it is clear that there are significant limitations with English to be able to answer questions accurately. Much of their answers do not are not logical and turn out to be misinformation. Facility costs are typically not covered and the insured is incurs the burden. The monthly cost is astronomical for the coverage provided. Next year I plan to purchase the cheapest option available as the service will be no different. Ambetter should not be an option on the marketplace and should be removed. **************** representatives need to not only speak English but also be able to comprehend and respond knowledgeable about all facets of coverage being provided. Ambetter is a very cost option in many ways.Review fromMichelle B
Date: 02/26/2025
1 starWorst insurance ever. I was scheduled to have a knee replacement because I can no longer walk and it has affected my back. 2 days before surgery the denied it. Did a peer to peer with my surgeon and said it must go before a review board. This is life changing. My quality of life is zero but Ambetter doesnt care. I will not be re-newing with them ever again.Ambetter from Buckeye Health Plan
Date: 04/03/2025
Ambetter send a letter to member on 3/24/2025 concerning authorization.Review fromLindsay S
Date: 01/28/2025
1 starI cancelled my policy because I secured coverage through my job instead. I was owed $5644 and they mailed it to the wrong address!!! Its been more than a month and they still havent located my moneyReview fromHilda C
Date: 11/21/2024
1 star****************. Do not trust this company. Someone signed us up for their healthcare plan through the Marketplace for 2023. We did not authorize this anyone to sign up for healthcare plan for 2023. We received a letter from AMbetter Buckeye Health Plan dated July 24, 2024 that states Policy # has been CANCELLED effective 01/01/2023 for us. However, we never received a VOID 1095-A from the Marketplace beccause AMbetter never notified them the 2023 policy was cancelled. Five phone calls today to AMbetter where I stated I have two letters in front of me stating the policy was cancelled. The representative did not show that on her end, all the **** want to do is transfer you where you are CUT OFF with no call back. The *** is looking to us for a large sum of money for 2023 healthcare policy that we did not have. Ask to speak to a manager or supervisor that was not allowed. Second thing ENGISH is not the first launage of the ***** DO NOT TAKE A POLICY THROUGH THIS COMPANY.Review fromSamuel Leo C
Date: 05/26/2024
1 starI Have been a year trying to get them to Cancel me and they will not do it for i have no idel why.AM on SSD and you cant have both and i have tryed to get them to stop and they will not..Please help me to get them to Cancel me....Ambetter from Buckeye Health Plan
Date: 06/12/2024
On 6/3/2024 Ambetter spoke with Mr. **********, To confirm that his Ambetter plan was cancelled on 5/24/2024. Thank you.
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