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Business Profile

Granite

Granite Guy
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The $3699 granite countertop that I paid for in full was installed incorrectly despite sending in blueprints of the kitchen showing exactly where my new sink would be going. To "fix" it and re-install it the way I wanted it originally, I'll have to pay another $1,500. I bought a new sink and I was told that there's a high probability that it will be damaged, so I'll have to pay for one of theirs for another $360. In addition to all think, the designer of the job even admitted that the backsplash looks atrocious. The corners were caulked sloppily because there are smears. I'm looking at a total of $5,559. I was assured that I would love the outcome and even though they are pricier it's because of all the care that they take throughout the whole process.

    Business Response

    Date: 02/15/2023

    2.15.2023, BBB received a phone call from Gary SREMOVEDstating that the business is working with the consumer to resolve his complaint issues.

    Customer Answer

    Date: 02/16/2023

    I am rejecting this response because: it is UNACCEPTABLE for me to pay $1,000 over my initial quote all because nobody looked at the diagram that I provided, used logic to place the sink in the place where it made the most sense or nobody double checked with me. Any service industry institution would replace an order they screwed up on at no cost, and it wouldn't cost the customer hundreds of dollars! I've reached out to the attorney general and my lawyer should have sent them a letter of demand.



    Regards,



    REMOVED

    Business Response

    Date: 03/02/2023

    3.2.2023 BBB received a phone call from Gary Stimmel stating that he has been in contact with consumer.

Granite Guy is BBB Accredited.

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