ComplaintsforCrystal Classics

• Initial Complaint

  02/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased from Crystal Classics, a replacement lid for my mother's Waterford biscuit jar in November 2020 (Order *******). It did not fit my mother's biscuit jar and I returned (credit was issued). I have since learned however that the lid was clearly not Waterford, if it were, it would have fit the jar. It was just a smidge too large. I spoke to Waterford directly, then visited their store. They explained that all off their lids fit ALL standard biscuit jars. My mothers was a simple classic jar. Since they would not sell me just the lid, I purchased a complete new biscuit jar with lid. And sure enough.......when I delivered to my mother's house, the lid fit her jar! So while I have solved for my mother, I am incredibly disappointed (and now also have a new Waterford jar with no lid). It's Crystal Classic policy to not refund shipping fees, in this case I feel it's more then appropriate that my fees are reimbursed. I was charged $10.28 from Crystal Classics to receive and was charged $10.90 for me tor return, for a total of $21.18. More importantly however, is that the website clearly makes it appear as genuine Waterford merchandise, when in fact that is not the case. I sent several emails to them asking for resolution and none were returned. Others should be warned of this incorrect advertising.

  Business response

  02/25/2022

  We get all our merchandise from Waterford, actually from Fiskars Inc. which owns that brand.There is no company called Waterford, it is a brand that is owned by Finland based Fiskars. We would simply have no other way to "make" or otherwise fashion crystal item in our warehouse in Ohio. The process of crystal production requires a high temperature glass melting kilns and specialized equipment which cost millions of dollars. Pretty crazy to get all that so we can make a fake biscuit barrel lid :) This is the craziest thing ever.

  Customer response

  02/25/2022

  Please see the photos taking on Christmas Day.  The lid clearly does not fit the biscuit jar and had to be returned.  I absolutely would have kept it had it fit.  Crystal Classics lack of response at the time and their condescending response now is disheartening.  I had to buy a completely new jar and lid from Waterford just to get a lid that properly fit my mother’s original jar.  The photos are clear it was too big.  It was close — just a smidge too big, but clearly not usable.  
  

  If Crystal Classics would like to send me a Waterford lid that fits, I’d be happy with that outcome.  Alternatively, I would like my shipping refunded as I did not get the merchandise described.  

  Thank you,

  **** ********

  Business response

  03/03/2022

  Glandore was not a part of Waterford's collection in the U.S. It does not exists in any catalog of Waterford product being sold in the U.S. for at least 30 years that we have data for. It might have been made for a specific store, or imported for them, but it was never a part of U.S. collection. We would really need to know the provenance of the piece to be able to judge it's authenticity. Glandore does not exists in Waterford catalog as a pattern.

  Customer response

  03/07/2022

  This is ridiculous.  The Waterford Glandore Crystal was a popular collection produced from 1983 to 2017.  I do not know what country it was produced, but whether that was in the US or outside the US is immaterial.  Crystal Classics does not state "US only" on there now ironically "sold out" webpage for the lid.  As explained and confirmed by Waterford directly, all lids fit all biscuit jars unless it is a special collection.  The Glandore was not a special collection and can be viewed easily on multiple re-sale websites.  A simple google search of Glandore Waterford, proves this popular collection. This was further confirmed when I bought the complete Lismore biscuit jar at Waterford and the lid for Lismore perfectly fit my mother's Glandore jar.  My disappoint here, and Crystal Classics resistance and attitude with changing stories are so disheartening.  Please see that I am refunded my shipping expense and that it is noted on their BBB file.

  Thank you,

• Initial Complaint

  11/11/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On August 2, 2021 I ordered the following merchandise from Crystal Classics: (4) Baccarat 2021 Annual Christmas Ornaments. I have yet to receive them. On September 27, 2021 I called Crystal Classics regarding the order and spoke with ****** telling her I did not receive it. She said that I did receive it and that I signed the receipt for it. She gave me the FedEx tracking number. I called FedEx and they said the number was closed and said to call back the shipper (Crystal Classics). I called the shipper the same day. I have not heard back from anyone at Crystal Classics, so I call on October 11, 2021 and spoke with *****. He said he would check with FedEx. I have not heard anything from Crystal Classics. I sent a letter to Crystal Classics on October 14, 2021 explaining the above and asked them to send me a copy of the signed FedEx receipt because I did not sign for it .I want to see what signature is on the FedEx receipt.

  Business response

  11/11/2021

  Hello, attached is Fedex Proof of Delivery. In the meantime, we have filed a claim with Fedex. We will let you know when we hear back and we will ship you a new order.

  Best,

  *****

  Crystal Classics

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩