Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a generator from Westinghouse on July 8th, 2025 on ******. Out of the box, the propane functionality did not work. I reached out to customer support (via a form), they responded via email. In the email the *** stated there was a known issue with the propane regulators. In a follow up email she mentioned that I could get it ***laced, I agreed and asked to get a ***lacement shipment. However, it's been almost 2 weeks and she has not responded. Additionally, I've tried to open a new case, but when doing so the support form does not submit a support request, instead I get a confirmation email stating that my product was registered.When I try to call the number listed for support on their site, I get a false recording... the number doesn't actually go to their customer support.I feel this company is being fraudulent.Their support case# is SC389792

  Business Response

  Date: 07/29/2025

  
  Thank you for bringing this matter to our attention.
  We sincerely apologize for the delay and the inconvenience youve experienced. We can confirm that the part needed to restore propane functionality on your generator is scheduled to ship out today. Once the shipment has been processed, you will receive an email with tracking information to monitor its delivery.
  We understand how frustrating this experience has been and we appreciate your patience. Our goal is to resolve this for you as quickly as possible. If you have any further questions or need assistance, youre always welcome to contact our support team directly at ************************************* or **************.
  Sincerely,
  
  Westinghouse Outdoor Power Equipment
  

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a brand new generator, iGen5000DFC EFI, would not start. We attempted to contact Westinghouse customer service - the worst service ever! No one responded, then told us we would not be able to speak with a “tech”, that their techs only respond via email. No techs ever responded to us. Agent kept saying they would escalate our case to a high priority tier. Never heard back from them. Called again, another agent said they would put us on priority and to wait for a tech to respond. Never heard from them. Decided to pay out of pocket expenses for repair. Repair shop stated they would need to order parts, and even the shop could not reach Westinghouse. Said Westinghouse has a poor reputation. Finally got a part sent out a month later only for it be the wrong part for the wrong model number. We were under Westinghouse’s limited warranty - never got reimbursed for our expenses. Incredibly disappointed, product’s made in China, and we will never recommend a Westinghouse product. We cannot return the generator. It’s unfathomable to have this sort of customer service. A brand new generator that won’t start, and they cannot even help us out. It has been two months of reaching back and forth with them. What a waste of money.

  Business Response

  Date: 07/16/2025

  Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience and frustration you've encountered—we understand how disappointing this situation has been.
  To make things right, we will be replacing your unit. Attached to this message is a prepaid return label, along with return instructions outlined below. Once we receive the original unit back, we will promptly ship your replacement.
  Return Instructions:
  Please drain all gas and oil from the unit as much as possible to prepare it for shipping. Once boxed and ready, you may drop it off at any FedEx location or contact FedEx at ************* to schedule a pickup if needed.
  In addition, we’ve submitted your reimbursement request for the repair shop invoice. Please allow up to 15 business days for processing.
  We appreciate your patience and the opportunity to resolve this matter. If you have any questions or need further assistance, feel free to reach out.
  Sincerely,

  Westinghouse Outdoor Power

  Customer Answer

  Date: 07/16/2025

  Today, we spoke with ***** from Westinghouse. We have reached a new agreement on how to resolve the problem. Due to the more unique situation of my wife and I living in an RV full time and the need for a generator, Westinghouse has agreed to pay for the repairs and reimburse us for the purchased generator. This allows us to purchase a new generator more expediently. 

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a Westinghouse WPX3400 Gas Pressure washer from this company on 9/21/2024. It was delivered in late September, and I got to use it a couple of times before Winter came. This past Spring, I pulled it out to use it and it was leaking oil from the pump out of the bottom two bolts. This correspondence began in late April and finally was able to get a response back on May 20th via email and I was given a case reference of SC368384. After weeks of trying to get this resolved, the company finally agreed to send me out a new pressure washer and I returned the old one via Fed Ex. The new pressure arrived with damage on top of it- the gas can has paint peeled off on the corner and it looks like something heavy had been pushed on top of it. Upon using the pressure washer, I noticed it was incredibly loud and it would run only three to four minutes before finally sputtering and then ultimately would stop running. I have called this company several times and left messages requesting assistance with this second item- and I have not received a response. At this point- I would just like a refund so that I can purchase one from a different company- one that will actually work as promised.

  Business Response

  Date: 07/07/2025

  Thank you for your message and for providing details regarding your experience with the WPX3400 pressure washer.
  We understand your frustration and sincerely apologize for the inconvenience this situation has caused. We do show that a replacement unit was issued under case number SC368384. However, after reviewing our records, we are unable to locate any additional case or email communication regarding damage or performance issues with the replacement unit.
  To assist you further, we kindly ask that you provide the case number or email address you used when attempting to contact us regarding the replacement. This will help us locate your inquiry and move forward with a resolution.
  Additionally, if you could please send us photos of the damage to the replacement unit, we would be more than happy to process a replacement for you.
  Please note that according to the terms of our warranty, we are unable to issue refunds. However, we are committed to standing behind our products and supporting you with repair or replacement options.
  For your reference, weve provided a link to our full warranty policy below:
  Pressure_Washer_Limited_Warranty_2024_trilingual.pdf
  We appreciate your patience and look forward to resolving this for you as quickly as possible.
  Sincerely,
  Westinghouse Outdoor Power Equipment
  
  

  Customer Answer

  Date: 07/10/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23557873
  
  I am rejecting this response because it has not yet been resolved. I am attaching pictures of the damage to the unit as well as pictures of the damaged box on the day it arrived. I contacted the company via phone immediately upon receiving the replacement unit and was prompted to leave a voicemail. I left at least two voicemails and did not hear back. I also went on their website to submit an email submission and then finally emailed within the previous email thread that was used to communicate regarding the issue. Last time I contacted the business about the first issue (before the first exchange), it took a long time to get any sort of response. The original case number was SC387611 and the updated case number appears to be SC164133. I would like to keep the case open until the replacement unit has been shipped out. 
  
  Regards,
  
  ***** ******

  Business Response

  Date: 07/14/2025

  Hello,
  Attached is the ***** return label for you to affix to the well-packaged unit being returned to Westinghouse. Please ensure the unit is drained of all gas and oil as thoroughly as possible before shipping.
  Once packaged, you may drop it off at any ***** location or call ***** at ************* to schedule a pickup if more convenient. As soon as we receive your returned unit, well proceed with releasing your replacement.
  Thank you,

  Customer Answer

  Date: 07/17/2025

  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. The business has agreed to send out a new replacement for the defective one that was sent to us. We have returned the old one and it has been picked up by ******
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Westinghouse portable generator from **** ***** on December 4th, 2024 that offered a 1 year warranty on parts and labor and a 3 year warranty on parts only. After owning the unit for approx. 3 months, the pull to start cord freyed and broke. I fixed it. Then the choke lever fell off, I dealt without it. Now, the exhaust pipe and muffler broke off and the generator cannot be used.

  I am corresponding with the warranty department, however they have emailed me 5 times over the last 10 days in response to my call for warranty coverage.

  Still, 10 days later, I am answering more questions, sending more pictures, giving unnecessary explanations, and have yet to be sent to a service center or offered any type of recourse for that matter!

  Business Response

  Date: 07/02/2025

  Thank you for bringing this matter to our attention.
  We have reviewed the customer’s concerns regarding their Westinghouse portable generator and want to ensure a timely and effective resolution. The issue described—specifically the muffler detachment—can be resolved by replacing the muffler, which is a straightforward process involving the removal of two bolts. This is the fastest option and will have the unit up and running quickly.
  Alternatively, if the customer prefers, we can replace the unit with a factory-tested generator to ensure optimal performance before shipping.
  Please let us know which option the customer prefers so we can proceed accordingly and resolve this matter as quickly as possible. Our goal is to stand behind our warranty and ensure customer satisfaction.
  Best,

  Westinghouse Outdoor Equipment

  Customer Answer

  Date: 07/02/2025

  I would like to accept the factory tested replacement,  considering it was not only the muffler,  1st, it was the pull to start cord,  then the choke lever fell off,  then it was the muffler.  I am unclear on which option to choose in order to begin the process of obtaining the replacement.  Please advise. 

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/10/25 I bought a new Westinghouse portable generator on Amazon WGen9500DF SN 95B0225B463 and it was delivered on 06/12/25. After unboxing the generator I noticed the remote start key fob was missing (was indicated that in the sale of generator), I have tried calling support phone number and no one answered and opted for a call back which never happened (4 times) and then on there web site sent requests for contact and replacement key fob! I have received emails from them but no mention of replacement and just excuses like we are trying to get it to the right team without mentioning what team they are talking about! Also there is no direct phone number to WH to escalate to upper management only support phone number ************ and an address of ****************************************. All other contacts have no direct lines all have to go through like X, ******** and 2 others which I do not have or how to use! I am hoping that BBB and others I plan to contact can lite a fire under some one at Westinghouse to do the right thing and get power equipment support to do there job!!!

  Business Response

  Date: 06/23/2025

  Hello,
  We attempted to give you a call this afternoon and left a voicemail. We also sent you an email requesting that you check the recoil area of the unit, as thats where the key fob is typically securedits not packaged separately in the box but attached to the machine itself.
  That said, weve gone ahead and placed the order for a replacement key fob for you. Please allow 5-7 business days for delivery. It will be shipped to the following address:
  ******* **********
  ***************
  ********************
  We apologize for the inconvenience and appreciate your patience. If you have any further questions or need assistance, please let us know.
  Westinghouse Support

  Customer Answer

  Date: 06/30/2025

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

   

  **************

  **********, ******* 23494492

  Westinghouse Outdoor Power Equipment

  Jun 30, 2025 11:21 AM

  
  

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,
  
  I am filing a complaint against Westinghouse Outdoor Power Equipment regarding an unresolved warranty issue with my generator, purchased in February 2023. The product is under a 3-year warranty, which includes 1 year for parts and labor, and 2 additional years for parts only.
  
  I contacted the company about several issues with the generator. They responded and requested details, which I provided. They then offered to send me to a service center that is 1.5 hours away and said labor would not be covered. After reviewing the warranty, I saw that labor should be included for the first year, which I was still within when I initially contacted them.
  
  Despite the warranty clearly listing several covered parts, they have only offered to send one part — the recoil. I also reported problems with the choke, fuel hose, carburetor, and spark plugs, all of which are listed under warranty coverage. However, Westinghouse either ignored my request for these parts or incorrectly claimed that they are not covered. For example, they stated the carburetor and spark plugs are not covered, which contradicts the warranty. They also never responded about the choke and fuel hose at all.
  
  Their customer service has not been responsive or solution-focused. I am not asking for anything outside of what is written in the warranty. If labor is not being honored, I am simply requesting they provide all the parts that are clearly listed as covered so I can fix the generator myself.
  
  I would appreciate BBB assistance in resolving this matter. Westinghouse should stand behind their warranty and provide the necessary support to their customers.
  
  Sincerely,

  Business Response

  Date: 06/18/2025

  Thank you for bringing this matter to our attention.
  We appreciate the opportunity to work directly with the customer to resolve the concerns outlined in the complaint. We spoke with the customer today and, after reviewing the full situation, we have agreed to replace the generator unit in question.
  We have already provided the customer with a prepaid return shipping label, along with detailed instructions on how to return the original unit to us. Once the return is received at our facility, we will promptly ship out the replacement unit at no cost to the customer.
  We apologize for any confusion or delays that may have occurred during the initial warranty process. Our goal is to always support our customers in a timely and fair manner, and we are committed to honoring the warranty terms appropriately.
  We thank the customer for their patience and look forward to completing this resolution to their satisfaction.
  Sincerely,
  Westinghouse Outdoor Power Equipment
  

  Customer Answer

  Date: 06/18/2025

  Yes, I received a call today from Westinghouse regarding my generator issue. I was informed that the closest service center to the ********* ** area is approximately 1.5 to 2 hours away, so I was offered a replacement unit instead. I agreed with this solution, and I did receive a return label for one of the generators today.
  However, as I mentioned in my initial email, I have two generators with issues. I was advised that I would need to open a separate ticket for the second unit, which I did by submitting a request through the Westinghouse website yesterday. I am currently waiting for the new ticket number.
  At this point, I have two out of three generators experiencing problems, but I’ve only received one return label. For a complete resolution, I still need a second return label for the other faulty unit.
  I’ve attached a screenshot of the email where customer service acknowledged both generators and recommended submitting a separate ticket.
  Once I receive the second return label, I’ll be fully satisfied with the solution. Thank you for your assistance.

  Regards,
  
  
  
  ***** ******

  Business Response

  Date: 06/20/2025

  Hello,
  You originally reached out regarding only one unit. For any additional units, we would need to go through the full troubleshooting process for each one individually.
  Since the unit in question was purchased in 2023, it is now outside of the labor coverage portion of the warranty. You are welcome to take the unit to any small engine repair facility you know of locally. Please note that you would be responsible for the cost of the diagnostic and repair labor.
  If the service center confirms that the issue is due to a manufacturer defect and that parts are required, we will gladly provide the necessary defective parts at no cost. If the service center determines that the unit needs to be replaced due to a manufacturer defect, we will also be glad to replace the unit for you.
  Please note, however, that if the service center determines the issue was caused by abuse, neglect, or improper maintenance, the repair or replacement may not be covered under warranty. As outlined in our policy:
  The repair or replacement of any warranted part otherwise eligible for warranty coverage may be excluded from such warranty coverage if MWE Investments, LLC demonstrates that the outdoor equipment has been abused, neglected, or improperly maintained, and that such abuse, neglect, or improper maintenance was the direct cause of the need for repair or replacement of the part.
  Please see the attached warranty statement for complete details. Once the service center has tested the unit and provided their assessment, please confirm so we can proceed accordingly.
  

  Thank you!

  Customer Answer

  Date: 06/26/2025

  I received generator they send it to me but has falling parts in the box and not ready to start.  It's piece of junk right now for me because I'm not generator expert nor they don't have a service center here. they told me on the phone they will test it before send! I'm attaching pictures of the generator I received. Also they never respond my second generator as well. I have 2 generator currently legally under warranty but they are not working or getting any service from company!

  Customer Answer

  Date: 06/26/2025

  attached photos of the generator I received recently

  Customer Answer

  Date: 06/27/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23483458
  
  I am rejecting this response because: 
  

  Ok I also open new case for second unit. I'm waiting for your response for that one I can get the diagnostic what's the issue is but It's still under limited warranty!

   

  Unit I received is damaged. Probably during the shipping if you test it before you send but I'm not able to start, test or use as is. Some parts falling in the box. air filter plastic case is broken and hose came out as well. So I send you first unit and you offer me refurbish replacement and I need to get not damaged and usable replacement for one please first.

  I'm attaching picture of the unit I received. It's damaged several spots and choke arm came out. My issue is not solved yet and not satisfied unit I received.

   

  for my new case I can open another complain form in BBB with new case number if you are not willing to help me with it. but again I need to get not broken replacement first unit I send it to you last week !

   

  Please feel free to contact me if any additional information you need! 

   

  
  Regards,
  
  ***** ******

  Business Response

  Date: 07/01/2025

  Hello,
  Thank you for the update and for providing photos of the unit you received.
  To move forward with the damaged unit, could you please provide us with a picture showing the serial number located on the unit? This will help us document the shipping damage and proceed with the appropriate next steps.
  Regarding the second unit, since it is a separate issue, we kindly ask that you file a warranty claim for that unit directly. You can do so by contacting our support team or using our warranty claim form, and well be happy to assist you once that claim is submitted.
  Please let us know if you need help locating the serial number or filing the second claim. We're here to help!
  Best regards,
  

  Customer Answer

  Date: 07/01/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23483458
  
  I am rejecting this response because: 

  No problem I attached damage unit serial number, damage unit shipping box picture with same serial number on the box below. It's damaged and not useful! 

   

  Also I did open a case for second unit as well and next day they as me information and I send all information they asked in the email back in June ******* but I haven't get any response yet! My other unit case number and also email with date i response also attached for your review. My case number for second unit is #SC381900.

   

  After you move next step with damage unit I receive, I may open another case with BBB about second unit if I won't get response or solution just letting you know. I would like to get working replacement unit for unit I sent it to you first. I'm sending you all information you ask and waiting for your response and solution. 

   

  Thank you for your help!

   

  
  Regards,
  
  ***** ******

  Business Response

  Date: 07/02/2025

  Hello,
  Thank you for providing the requested information and photos.
  Were sorry to hear about the shipping damageunfortunately, these situations can happen during transit, and we sincerely apologize for the inconvenience.
  We will proceed with replacing the unit. Attached is the updated ***** return label. Please call ******************** to schedule a pickup from your location. Once we receive the damaged unit, well ship your replacement right away.
  Regarding your second case, please note the correct case number is SC381668. We sent a response on 6/19, but we have not received a reply. Kindly respond through that case so we can continue assisting you.
  Thank you again for your patience and understanding. Please let us know if you need anything further.
  Best regards,
  

  Customer Answer

  Date: 07/10/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23483458
  
  I am rejecting this response because: 
  

   

  I didn't receive updated ***** return label. it's no attachment in the conversation. also I attached for my other case i have responded all information they asked in the email address phone number and issue and i have attached my response email but no one contact me or responded back! 

   

  I do need updated label first to solve my first case then I will go thru for other one. Please send me updated return label or you can email me like the first label you did it. I'm waiting updated return label to return your damaged generator. Thanks

   

  my email address if you going to email me directly 

  *****************************

   

   

  
  Regards,
  
  ***** ******

  Customer Answer

  Date: 07/16/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23483458
  
  I am rejecting this response because: 

  Im still waiting for replacement unit for damaged unit  they shipped it already and I shipped their damaged unit as well  after received my new unit I will check and update it in my case  currently still waiting it shows delivering tomorrow from fedex

  
  Regards,
  
  ***** ******

  Customer Answer

  Date: 07/21/2025

  I hope this message finds you well. I am writing to follow up on the replacement for the unit I returned to you, which was originally sent back on July 14, 2025. I did receive an email from your team confirming receipt of the return and providing a tracking number for the replacement unit.
  However, as of today, I still have not received the replacement. When I checked the tracking status, it shows that there was a delivery issue or possible damage during transportation, and the shipment appears to be in the process of being returned to the sender.
  I have attached all relevant documentation and correspondence to support this matter. It has now been over two weeks, and I am still waiting for the replacement generator.
  Could you please look into this matter urgently and advise on the next steps? I would appreciate a resolution as soon as possible.
  Thank you for your attention.
  Sincerely,

  *****

  Business Response

  Date: 07/22/2025

  Dear *****,
  Thank you for reaching out. We sincerely apologize for the inconvenience and delay you've experienced.
  After reviewing the tracking information, we confirmed that the replacement unit was returned to us by ***** with no specific reason provided. To ensure you are not waiting any longer, we have already placed a new order for your replacement unit. It will ship out as soon as possible, and once it does, you will receive updated tracking information via email.
  We truly appreciate your patience and understanding, and were committed to getting this resolved promptly.
  Please let us know if you have any additional questions or need further assistance.
  Best regards,

  Westinghouse Outdoor Power

  Customer Answer

  Date: 07/25/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23483458
  
  I am rejecting this response because: 

  I still haven't receive my replecement yet! When I checked second replecement they send it this week still having issue with ***** web site and it says it's returning the shipper without coming to me. I don't know what's the problem with it but i do receive ***** every other day from other companies and i see my address is correct but. First replecement they send was damaged and second also third one is never reach to me at the middle of delivery it says returning the shipper. Westinghouse needs to make arrengment with ***** or something else but I need my unit i already send it to you. Waiting for solution please. I'm attaching latest tracking info as well for reference but you can type tracking number ***** web site and can see your self ! This is ***** tracking number for current replacement 391306448840
  
  
  
  Regards,
  
  ***** ******

  Business Response

  Date: 07/31/2025

  We truly regret the ongoing frustration this situation has caused and want to assure you that we are committed to resolving it as quickly as possible.
  We’ve made two prior attempts to deliver a replacement unit via *****. Unfortunately, in both cases, the shipments were returned to us. ***** noted that the packages were refused at delivery, but they were unable to provide any further details to help us fully understand what occurred.
  To help ensure successful delivery, we are preparing to ship a third replacement using a different carrier. Our intention is to avoid any further issues and make sure the unit reaches the customer without delay. Tracking information will be shared as soon as the shipment is processed.
  We appreciate the customer's patience and thank them for bringing this to our attention.
  Sincerely,

  Westinghouse Outdoor Power

  
  

  Customer Answer

  Date: 07/31/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23483458
  
  I am rejecting this response because: 

   

  there is no rejection here. When I track the package it was saying its in the truck for delivery then shipping label damaged but they never come to my door. I feel like its heavy and drivers doesnt want to delivery it something like that! There is no issue here Im getting ever other day delivery now from ******* and ******* use also *****. There is no issue. This week I received 4-5 packages from ***** behalf of ******* since Monday. No address or refuse issue. They never come to my door! I have cameras and watching 24 hours. Its ***** issue. Drivers doesnt feel to delivery it thats what Im thinking. You may want to contact ***** but there is no control from me to do anything about it! Im just waiting to receive it. First one was damaged and I report it and send it back to you. But last 2 ones never come to my door or anything ! 
  
  Regards,
  
  ***** ******

  Customer Answer

  Date: 08/01/2025

  i have received my unit today. it's delivered very smooth because it's not *****. out side box and unit from outside looks fine didn't notice any physical damage or anything. I didn't have a chance to start. It didn't come oil on the side so need to get oil and gas but it should be fine. probably they test it before send it. Thank you for your help 

  Customer Answer

  Date: 08/11/2025

  :
  Subject: Complaint Against Westinghouse Outdoor Power Equipment Warranty Issue Case #SC381900 Dear Better Business Bureau, I am writing to formally file a complaint against Westinghouse Outdoor Power Equipment regarding an unresolved issue with a generator I purchased, which is still under warranty. Product: Westinghouse Generator Issue: The unit developed a fault and requires service or replacement under warranty. Warranty: Still active and valid. Initial Contact: I opened a warranty case with Westinghouse and received an email on June 19, 2025, asking for additional information, which I provided the same day. Since then, I have received no responseno calls, no emails, and no instructions on how to proceed. I have made reasonable efforts to communicate with the company, and they have failed to follow up on the case they opened. Additional Concerns: There is no authorized service center in my area. Local repair shops are fully booked and unavailable. I have offered to pay for labor if Westinghouse will supply the necessary diagnostic support and parts. I am requesting a return label so I can ship the unit to a Westinghouse-authorized facility. I have attached the original email from the company, my prompt response, and proof of warranty. If Westinghouse claims they responded, I request they provide evidence. If not, I would like an explanation as to why my claim has been ignored and why the company is not honoring its warranty. Desired Resolution: Immediate contact from Westinghouse regarding the status of my case. ********* of a return label and instructions for servicing the unit. A full repair or replacement under the terms of the warranty. I am requesting that the Better Business Bureau assist in mediating this issue, as I have exhausted my options trying to resolve this matter directly with the company. Thank you for your time and attention. I look forward to your support in resolving this matter promptly. Sincerely, *****

  Customer Answer

  Date: 08/11/2025

  I do have 2 unit with issue. When i first open my case last month westinghouse *** told me i need to open another case for second unit. so i wait solve my issue in that case first. it takes more than 1 month to solve that case. yes I did receive unit finally after 3 attemps but this new case i opened after that case close for different unit. Different serial number different receipt. this unit also having issue and i ***ort it and open case for this unit after westinhouse told me i need another case number for it. After my second unit case I received email about asking information and i did attach that email screenshot as well. In that email i responded them whatever they asked. email phone number unit serial number. They never responded that case at all. after 2 weeks of oen second case with them i called them on the phone again and ask for uodate. customer service *** told me they will call me but they never did! so I'm opening new case here for second unit for other issue with them. They are not very responsive with the other customers as well. When i checked ******************** reviews about the business that's what i found. So i decide the open another case for second unit so they may take care the issue becuase of BBB. thank you for your response and time. if you need any other information please feel free to contact.

   

  Sincerely

  *****

  Business Response

  Date: 08/12/2025

  To clarify, our process requires separate cases for different units to ensure each issue is tracked and resolved properly.
  Please note that we have reached out to you on 7/14 and again today, 8/12, in an effort to assist with your case. Below are the messages from our representative:
  07/14/2025 10:58 AM
  Hello,
  Thank you for the update. Based on what you're describingdifficulty starting, unstable running, and a loose yellow choke armit sounds like the choke linkage may not be functioning correctly or could be misaligned. This could prevent the choke from opening or closing properly, which would explain the rough performance.
  We can send out replacement parts to help resolve the issueare you comfortable installing them yourself?
  Westinghouse Support
  08/12/2025 11:34 AM
  Hello,
  We need more information regarding your unit. Please confirm what the unit is being used for: business, backup power, or primary power? Also, how many hours of use does the unit 53V1122B405 have?

  
  We appreciate your patience and want to assure you that we are committed to resolving the issues with your second unit as quickly as possible. If you could please provide us with the information we requested, we can move forward.
  Thank you for giving us the opportunity to make this right. Please feel free to contact us directly at ************ for any further assistance.
  Sincerely,
  Westinghouse Outdoor Power

  Customer Answer

  Date: 08/12/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23483458
  
  I am rejecting this response because: 
  I think you didn't read my statement. for this case since i opened nobody reach me! that's why 2 weeks after I opened this case i called you they take notes and my number but never call me back! I only get response here today because i open the case. now we have witnesses I'm responsive person I'm sending my response in less then 2 hours! They never reach me about this case! Only i received email and i responded same day and attached screen shot of my email support it! IF you don't respond and tell the people what you need we never know what you need for this case! So I'm sending what you asking me today. Those responses you mention for my first case and it's my other unit! 

   

  Unit i use for backup power and i think it's around 108 hours on it. i can't turn it. It's not starting ever time. if it starts it doesn't stay ******* and cut if off. Unit has new spark plug new filter but doesn't help. one of the problem is also yellow chock arm but that's not the only issue going on i feel. it's very loose and moving. Also I'm not able to diagnostic or replace any parts!  that's why i was looking local shop but it's not available in my area. You do not have even service center in my area too that's why i need help about that part I mention in my first statement when I open this case. 

  if you need any other information please feel free to contact me. I will respond it as soon as possible to move forward quickly! Thanks

   

  
  Regards,
  
  ***** ******

  Business Response

  Date: 08/14/2025

  We spoke to the customer on 8/12/25 regarding the issues with their unit.
  As explained, the unit is outside of the first year of labor coverage. The customer may take it to any small engine repair facility of their choice. We also informed them that we can provide any necessary parts that are not considered regular maintenance items.
  Below is the service center information we provided as an available option. The customer is welcome to take the unit to any repair shop they choose:
  T&K **********************start="710" data-end="713"> ***********************
  ******, **
  Phone: ************
  With the issues described, we suggested having the valves inspected and properly adjusted. We also advised the customer to continue correspondence via this email thread for faster assistance.
  Please let me know if further details are needed.
  Best regards,

  Westinghouse Outdoor Power

  Customer Answer

  Date: 08/22/2025

  ---------- Forwarded message ---------
  From: GoGo Keskin <*****************************>
  Date: Fri, Aug 22, 2025 at 1:26 AM
  Subject: complaint ID number ********
  To: <**********************************************************************************************>
  

  
  
  I diagnosed my unit and attached my issue area. If business can send me correct replacement part under warranty Im willing to get it replace by my mechanic or myself. Yellow choke arm is very loose. Not tight like used to be! That could cause the problem!
  
  
  
  
  ***** ******

  Business Response

  Date: 08/22/2025

  We have reviewed the customers concern regarding the yellow choke arm on their unit. Please note that the choke arm is part of the carburetor assembly and is not considered a warranty-covered item under our standard policy.
  However, as a one-time courtesy, we are willing to provide a replacement part for the customer to address this issue. This replacement is being offered outside of the standard warranty coverage.
  We also encourage the customer to submit any further concerns or questions by replying directly to their case for any additional inquiries.
  Thank you for your attention to this matter.
  Best regards,

  Westinghouse Outdoor Power

  Customer Answer

  Date: 08/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case:SC259256 I have a WGEN12000DF that was brought into the shop with less than 30 hours of runtime on it and its currently been in the shop **** from your service department recommended for me to use for about 2 months. The unit is not fixed and the shop has advised me Westinghouse is refusing to supply the required parts to make the unit function as its designed. The unit is running very bad and is unreliable. Im extremely meticulous when it comes to maintaining my equipment and this unit has always been stored in a climate controlled storeroom and has been started monthly and had numerous oil changes to keep the unit in top condition. Its unacceptable that Westinghouse is refusing to supply the required parts to fix this very expensive lemon they sold me.

  Business Response

  Date: 05/14/2025

  We appreciate the opportunity to respond to this complaint.
  The customer purchased the ******************************** generator on August 3, 2021, and the unit was covered under a 3-year limited residential warranty, which expired on June 21, 2024.
  Despite the warranty being expired, Westinghouse continued to assist the customer as a courtesy and made every reasonable effort to help resolve the concerns:
  The customer was directed to an authorized service center (Teels Maintenance & Supply **** and advised that warrantable parts would still be covered. Additionally, we offered to reimburse up to one hour of diagnostic labor ($100 value) as a gesture of goodwill.
  On multiple occasions, including March 4 and March 6, 2025, we worked closely with the customer and ensured the unit was properly checked in for diagnosis. Once diagnosed, we supplied the necessary replacement alternator and ignition coils, at no cost.
  On May 9, 2025, the service center confirmed that the generator was repaired, fully operational, and producing power as expected.
  As one final courtesy, Westinghouse also provided a replacement carburetor, even though the unit was already out of warranty.
  We also provided the customer with a link to our limited warranty policy for full reference and transparency. Portable_Generator_Warranty.pdf
  In total, Westinghouse has provided over $825 worth of parts and labor support, well beyond our standard policy. At this time, there is no indication of a manufacturing defect, and the generator is confirmed to be functioning as designed.
  While we empathize with the customers frustration, we believe weve more than fulfilled our obligations and in fact extended support far beyond the warrantys expiration. We consider this matter resolved and will not be providing further assistance.
  Sincerely,
  Westinghouse Outdoor Power 

   

  Customer Answer

  Date: 05/14/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23311399
  
  I am rejecting this response because: the shop has confirmed to Westinghouse the generator was still running very bad when I went on 05/02/2025. I have lots of email communication confirming I brought the unit to the shop of their choice and got it there in the timeframe they allowed.  This unit has extremely low hours and they shouldnt be abusing customers by trying to force a customer to keep a lemon unit with less than 30 hours of use.  I will be happy to provide ******* videos of how bad this machine is running. 
  
  Regards,
  
  **** *****

  Customer Answer

  Date: 05/15/2025

  You have been forwarded the entire email thread showing Westinghouse knew about the issue during the warranty. Westinghouse did not offer a service center in my local area. The nearest service center was over an hour and a half away and could not take the machine in a timely manner. I maintained communication with Westinghouse and the generator was brought into the service center of their choosing within the allotted amount of time, and Westinghouse was sent proof of delivery within that amount of time. Westinghouse offered no assistance in getting the generator repaired or transported in a timely manner and it was very difficult to transport this machine as it weighs over 350 pounds and must be moved by trailer.

  Customer Answer

  Date: 05/15/2025

  ***** ***** <***********************************************************************************>

  ---

  Complaint ID: 23311399 1 message

  ---

  '**** *****' via Dispute Resolution - Shared Inbox<**********************************************************************************************>	Thu, May 15, 2025 at 9:14 AM
  Reply-To: **** ***** <***********************> To: **********************************************************************************************
  Sent from my iPad Begin forwarded message: From:Westinghouse Service <*************************************************************************************************************************************************> Date:March 6, 2025 at 2:40:54 PM CST To:******************************************************************************************************* Subject:Case Update: SC259256 - *************** leak Reply-To:Westinghouse Service <*********************************************************************************************************************************************************************************************************************************************> Update for Case SC259256 - "*************** leak"   Please provide proof of drop off as discussed. Thank you Westinghouse Support   Feel free to contact us through this email, and our Service Team will be happy assist you. Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 03/06/2025 Subject: *************** leak Please provide proof of drop off as discussed. Thank you Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 03/06/2025 Subject: *************** leak -----Original Message----- From:*************************************************************************************************************************************** Sent: 03/06/2025 Subject: *************** leak -----Original Message----- From: *********************** Sent: 03/04/2025 Subject: *************** leak -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 03/04/2025 Subject: *************** leak Good afternoon,   At this time we are unable to communicate via call. For the best assistance, please reply to this email with how we can help.   Thank you, Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 03/04/2025 Subject: *************** leak Please give me a call ************ Sent from my iPhone On Mar 4, 2025, at 3:29 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Good afternoon,   Please reply to this email with how we are able to assist you. Thank you Westinghouse Support   Feel free to contact us through this email, and our Service Team will be happy assist you. Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 03/04/2025 Subject: *************** leak Good afternoon,   Please reply to this email with how we are able to assist you. Thank you Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 03/04/2025 Subject: *************** leak Please call me regarding this case.************ Sent from my iPhone On Jan 7, 2025, at 8:14 AM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Good morning,   The last communication we had was on 06/27/2024 where we had discussed the following. As discussed we will cover 1 hour of up to $100 per hour for your machine to be seen by your mechanic. Once the unit is diagnosed and you have a paper copy of the invoice for repair you can send it to us and we will send a check in the mail for that hour of labor. We will also supply the parts that your mechanic needs. Another option would be for you to contact the service center we suggested taking the machine to. Their contact information has been listed below. ****** Maintenance & Supply Co. ******************* ***************** ************ You can call them at the number listed above to check their workload/ back log. Please note due to the time it has been we are offering you 60 days from todays date, 01/07/2025 to have the machine seen by a service provider. If this is not completed in this 60 day period we will need to revoke our diagnostics coverage offer. Thank you, Westinghouse Support   Feel free to contact us through this email, and our Service Team will be happy assist you. Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 01/07/2025 Subject: *************** leak Good morning,   The last communication we had was on 06/27/2024 where we had discussed the following. As discussed we will cover 1 hour of up to $100 per hour for your machine to be seen by your mechanic. Once the unit is diagnosed and you have a paper copy of the invoice for repair you can send it to us and we will send a check in the mail for that hour of labor. We will also supply the parts that your mechanic needs. Another option would be for you to contact the service center we suggested taking the machine to. Their contact information has been listed below. ****** Maintenance & Supply Co. ******************* ***************** ************ You can call them at the number listed above to check their workload/ back log. Please note due to the time it has been we are offering you 60 days from todays date, 01/07/2025 to have the machine seen by a service provider. If this is not completed in this 60 day period we will need to revoke our diagnostics coverage offer. Thank you, Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 01/06/2025 Subject: *************** leak Can you please contact them and see if there work load is any better or are they still a month out for looking at my unit? Sent from my iPhone On Jun 26, 2024, at 11:58 AM, **** ***** <*******************************************************************************************************> wrote: I have reached out to all of the small engine repair shops in my area and none of them will service a generator during grass season.Please call me ************ Sent from my iPhone On Jun 21, 2024, at 1:54 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic. At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge. We have provided the information for our recommended shop below: ****** Maintenance & Supply Co. ******************* ********, **   Phone:***********] Thank you for your understanding and patience. Best regards,   Reply to this email to respond or feel free to call our Service Team at************** Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 06/21/2024 Subject: *************** leak Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic. At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge. We have provided the information for our recommended shop below: ****** Maintenance & Supply Co. ******************* ********, **   Phone:***********] Thank you for your understanding and patience. Best regards, -----Original Message----- From:*************************************************************************************************************************************** Sent: 06/21/2024 Subject: *************** leak Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************. Sent from my iPhone On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support   Reply to this email to respond or feel free to call our Service Team at************** Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 06/27/2024 Subject: *************** leak Good afternoon, As discussed we will cover 1 hour of up to $100 per hour for your machine to be seen by your mechanic. Once the unit is diagnosed and you have a paper copy of the invoice for repair you can send it to us and we will send a check in the mail for that hour of labor. We will also supply the parts that your mechanic needs. Thank you, -**** Westinghouse **************** Lead -----Original Message----- From:*************************************************************************************************************************************** Sent: 06/26/2024 Subject: *************** leak I have reached out to all of the small engine repair shops in my area and none of them will service a generator during grass season.Please call me ************ Sent from my iPhone On Jun 21, 2024, at 1:54 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic. At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge. We have provided the information for our recommended shop below: ****** Maintenance & Supply Co. ******************* ********, **   Phone:***********] Thank you for your understanding and patience. Best regards,   Reply to this email to respond or feel free to call our Service Team at************** Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 06/21/2024 Subject: *************** leak Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic. At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge. We have provided the information for our recommended shop below: ****** Maintenance & Supply Co. ******************* ********, **   Phone:***********] Thank you for your understanding and patience. Best regards, -----Original Message----- From:*************************************************************************************************************************************** Sent: 06/21/2024 Subject: *************** leak Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************. Sent from my iPhone On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support   Reply to this email to respond or feel free to call our Service Team at************** Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 06/21/2024 Subject: *************** leak Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic. At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge. We have provided the information for our recommended shop below: ****** Maintenance & Supply Co. ******************* ********, **   Phone:***********] Thank you for your understanding and patience. Best regards, -----Original Message----- From:*************************************************************************************************************************************** Sent: 06/21/2024 Subject: *************** leak Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************. Sent from my iPhone On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support   Reply to this email to respond or feel free to call our Service Team at************** Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 01/07/2025 Subject: *************** leak Good morning,   The last communication we had was on 06/27/2024 where we had discussed the following. As discussed we will cover 1 hour of up to $100 per hour for your machine to be seen by your mechanic. Once the unit is diagnosed and you have a paper copy of the invoice for repair you can send it to us and we will send a check in the mail for that hour of labor. We will also supply the parts that your mechanic needs. Another option would be for you to contact the service center we suggested taking the machine to. Their contact information has been listed below. ****** Maintenance & Supply Co. ******************* ***************** ************ You can call them at the number listed above to check their workload/ back log. Please note due to the time it has been we are offering you 60 days from todays date, 01/07/2025 to have the machine seen by a service provider. If this is not completed in this 60 day period we will need to revoke our diagnostics coverage offer. Thank you, Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 01/06/2025 Subject: *************** leak Can you please contact them and see if there work load is any better or are they still a month out for looking at my unit? Sent from my iPhone On Jun 26, 2024, at 11:58 AM, **** ***** <*******************************************************************************************************> wrote: I have reached out to all of the small engine repair shops in my area and none of them will service a generator during grass season.Please call me ************ Sent from my iPhone On Jun 21, 2024, at 1:54 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic. At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge. We have provided the information for our recommended shop below: ****** Maintenance & Supply Co. ******************* ********, **   Phone:***********] Thank you for your understanding and patience. Best regards,   Reply to this email to respond or feel free to call our Service Team at************** Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 06/21/2024 Subject: *************** leak Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic. At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge. We have provided the information for our recommended shop below: ****** Maintenance & Supply Co. ******************* ********, **   Phone:***********] Thank you for your understanding and patience. Best regards, -----Original Message----- From:*************************************************************************************************************************************** Sent: 06/21/2024 Subject: *************** leak Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************. Sent from my iPhone On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support   Reply to this email to respond or feel free to call our Service Team at************** Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 06/27/2024 Subject: *************** leak Good afternoon, As discussed we will cover 1 hour of up to $100 per hour for your machine to be seen by your mechanic. Once the unit is diagnosed and you have a paper copy of the invoice for repair you can send it to us and we will send a check in the mail for that hour of labor. We will also supply the parts that your mechanic needs. Thank you, -**** Westinghouse **************** Lead -----Original Message----- From:*************************************************************************************************************************************** Sent: 06/26/2024 Subject: *************** leak I have reached out to all of the small engine repair shops in my area and none of them will service a generator during grass season.Please call me ************ Sent from my iPhone On Jun 21, 2024, at 1:54 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic. At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge. We have provided the information for our recommended shop below: ****** Maintenance & Supply Co. ******************* ********, **   Phone:***********] Thank you for your understanding and patience. Best regards,   Reply to this email to respond or feel free to call our Service Team at************** Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 06/21/2024 Subject: *************** leak Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic. At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge. We have provided the information for our recommended shop below: ****** Maintenance & Supply Co. ******************* ********, **   Phone:***********] Thank you for your understanding and patience. Best regards, -----Original Message----- From:*************************************************************************************************************************************** Sent: 06/21/2024 Subject: *************** leak Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************. Sent from my iPhone On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support   Reply to this email to respond or feel free to call our Service Team at************** Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 06/21/2024 Subject: *************** leak Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic. At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge. We have provided the information for our recommended shop below: ****** Maintenance & Supply Co. ******************* ********, **   Phone:***********] Thank you for your understanding and patience. Best regards, -----Original Message----- From:*************************************************************************************************************************************** Sent: 06/21/2024 Subject: *************** leak Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************. Sent from my iPhone On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support   Reply to this email to respond or feel free to call our Service Team at************** Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 03/04/2025 Subject: *************** leak Good afternoon,   Please reply to this email with how we are able to assist you. Thank you Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 03/04/2025 Subject: *************** leak Please call me regarding this case.************ Sent from my iPhone On Jan 7, 2025, at 8:14 AM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Good morning,   The last communication we had was on 06/27/2024 where we had discussed the following. As discussed we will cover 1 hour of up to $100 per hour for your machine to be seen by your mechanic. Once the unit is diagnosed and you have a paper copy of the invoice for repair you can send it to us and we will send a check in the mail for that hour of labor. We will also supply the parts that your mechanic needs. Another option would be for you to contact the service center we suggested taking the machine to. Their contact information has been listed below. ****** Maintenance & Supply Co. ******************* ***************** ************ You can call them at the number listed above to check their workload/ back log. Please note due to the time it has been we are offering you 60 days from todays date, 01/07/2025 to have the machine seen by a service provider. If this is not completed in this 60 day period we will need to revoke our diagnostics coverage offer. Thank you, Westinghouse Support   Feel free to contact us through this email, and our Service Team will be happy assist you. Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 01/07/2025 Subject: *************** leak Good morning,   The last communication we had was on 06/27/2024 where we had discussed the following. As discussed we will cover 1 hour of up to $100 per hour for your machine to be seen by your mechanic. Once the unit is diagnosed and you have a paper copy of the invoice for repair you can send it to us and we will send a check in the mail for that hour of labor. We will also supply the parts that your mechanic needs. Another option would be for you to contact the service center we suggested taking the machine to. Their contact information has been listed below. ****** Maintenance & Supply Co. ******************* ***************** ************ You can call them at the number listed above to check their workload/ back log. Please note due to the time it has been we are offering you 60 days from todays date, 01/07/2025 to have the machine seen by a service provider. If this is not completed in this 60 day period we will need to revoke our diagnostics coverage offer. Thank you, Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 01/06/2025 Subject: *************** leak Can you please contact them and see if there work load is any better or are they still a month out for looking at my unit? Sent from my iPhone On Jun 26, 2024, at 11:58 AM, **** ***** <*******************************************************************************************************> wrote: I have reached out to all of the small engine repair shops in my area and none of them will service a generator during grass season.Please call me ************ Sent from my iPhone On Jun 21, 2024, at 1:54 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic. At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge. We have provided the information for our recommended shop below: ****** Maintenance & Supply Co. ******************* ********, **   Phone:***********] Thank you for your understanding and patience. Best regards,   Reply to this email to respond or feel free to call our Service Team at************** Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 06/21/2024 Subject: *************** leak Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic. At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge. We have provided the information for our recommended shop below: ****** Maintenance & Supply Co. ******************* ********, **   Phone:***********] Thank you for your understanding and patience. Best regards, -----Original Message----- From:*************************************************************************************************************************************** Sent: 06/21/2024 Subject: *************** leak Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************. Sent from my iPhone On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support   Reply to this email to respond or feel free to call our Service Team at************** Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 06/27/2024 Subject: *************** leak Good afternoon, As discussed we will cover 1 hour of up to $100 per hour for your machine to be seen by your mechanic. Once the unit is diagnosed and you have a paper copy of the invoice for repair you can send it to us and we will send a check in the mail for that hour of labor. We will also supply the parts that your mechanic needs. Thank you, -**** Westinghouse **************** Lead -----Original Message----- From:*************************************************************************************************************************************** Sent: 06/26/2024 Subject: *************** leak I have reached out to all of the small engine repair shops in my area and none of them will service a generator during grass season.Please call me ************ Sent from my iPhone On Jun 21, 2024, at 1:54 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic. At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge. We have provided the information for our recommended shop below: ****** Maintenance & Supply Co. ******************* ********, **   Phone:***********] Thank you for your understanding and patience. Best regards,   Reply to this email to respond or feel free to call our Service Team at************** Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 06/21/2024 Subject: *************** leak Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic. At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge. We have provided the information for our recommended shop below: ****** Maintenance & Supply Co. ******************* ********, **   Phone:***********] Thank you for your understanding and patience. Best regards, -----Original Message----- From:*************************************************************************************************************************************** Sent: 06/21/2024 Subject: *************** leak Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************. Sent from my iPhone On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support   Reply to this email to respond or feel free to call our Service Team at************** Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 06/21/2024 Subject: *************** leak Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic. At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge. We have provided the information for our recommended shop below: ****** Maintenance & Supply Co. ******************* ********, **   Phone:***********] Thank you for your understanding and patience. Best regards, -----Original Message----- From:*************************************************************************************************************************************** Sent: 06/21/2024 Subject: *************** leak Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************. Sent from my iPhone On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support   Reply to this email to respond or feel free to call our Service Team at************** Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 01/07/2025 Subject: *************** leak Good morning,   The last communication we had was on 06/27/2024 where we had discussed the following. As discussed we will cover 1 hour of up to $100 per hour for your machine to be seen by your mechanic. Once the unit is diagnosed and you have a paper copy of the invoice for repair you can send it to us and we will send a check in the mail for that hour of labor. We will also supply the parts that your mechanic needs. Another option would be for you to contact the service center we suggested taking the machine to. Their contact information has been listed below. ****** Maintenance & Supply Co. ******************* ***************** ************ You can call them at the number listed above to check their workload/ back log. Please note due to the time it has been we are offering you 60 days from todays date, 01/07/2025 to have the machine seen by a service provider. If this is not completed in this 60 day period we will need to revoke our diagnostics coverage offer. Thank you, Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 01/06/2025 Subject: *************** leak Can you please contact them and see if there work load is any better or are they still a month out for looking at my unit? Sent from my iPhone On Jun 26, 2024, at 11:58 AM, **** ***** <*******************************************************************************************************> wrote: I have reached out to all of the small engine repair shops in my area and none of them will service a generator during grass season.Please call me ************ Sent from my iPhone On Jun 21, 2024, at 1:54 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic. At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge. We have provided the information for our recommended shop below: ****** Maintenance & Supply Co. ******************* ********, **   Phone:***********] Thank you for your understanding and patience. Best regards,   Reply to this email to respond or feel free to call our Service Team at************** Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 06/21/2024 Subject: *************** leak Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic. At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge. We have provided the information for our recommended shop below: ****** Maintenance & Supply Co. ******************* ********, **   Phone:***********] Thank you for your understanding and patience. Best regards, -----Original Message----- From:*************************************************************************************************************************************** Sent: 06/21/2024 Subject: *************** leak Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************. Sent from my iPhone On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support   Reply to this email to respond or feel free to call our Service Team at************** Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 06/27/2024 Subject: *************** leak Good afternoon, As discussed we will cover 1 hour of up to $100 per hour for your machine to be seen by your mechanic. Once the unit is diagnosed and you have a paper copy of the invoice for repair you can send it to us and we will send a check in the mail for that hour of labor. We will also supply the parts that your mechanic needs. Thank you, -**** Westinghouse **************** Lead -----Original Message----- From:*************************************************************************************************************************************** Sent: 06/26/2024 Subject: *************** leak I have reached out to all of the small engine repair shops in my area and none of them will service a generator during grass season.Please call me ************ Sent from my iPhone On Jun 21, 2024, at 1:54 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic. At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge. We have provided the information for our recommended shop below: ****** Maintenance & Supply Co. ******************* ********, **   Phone:***********] Thank you for your understanding and patience. Best regards,   Reply to this email to respond or feel free to call our Service Team at************** Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 06/21/2024 Subject: *************** leak Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic. At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge. We have provided the information for our recommended shop below: ****** Maintenance & Supply Co. ******************* ********, **   Phone:***********] Thank you for your understanding and patience. Best regards, -----Original Message----- From:*************************************************************************************************************************************** Sent: 06/21/2024 Subject: *************** leak Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************. Sent from my iPhone On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support   Reply to this email to respond or feel free to call our Service Team at************** Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 06/21/2024 Subject: *************** leak Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic. At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge. We have provided the information for our recommended shop below: ****** Maintenance & Supply Co. ******************* ********, **   Phone:***********] Thank you for your understanding and patience. Best regards, -----Original Message----- From:*************************************************************************************************************************************** Sent: 06/21/2024 Subject: *************** leak Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************. Sent from my iPhone On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote: Update for Case SC259256 - "*************** leak"   Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support   Reply to this email to respond or feel free to call our Service Team at************** Please reference Case SC259256. www.westinghouseoutdoorpower.com Message History -----Original Message----- From:************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History     -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello,   Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.   Westinghouse Support -----Original Message----- From:*************************************************************************************************************************************** Sent: 04/19/2024 Subject: *************** leak Im still waiting for the manager to call me back?************. Thanks **** ***** Sent from my iPhone On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote: Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/19/2024 Subject: *************** leak Hello **** , You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey: Submit Survey Thank you for choosing Westinghouse. ****************************** -----Original Message----- From:********************************************************************************************************************************************************************************* Sent: 04/16/2024 Subject: *************** leak Hello ****, Thank you for contacting Westinghouse Portable Power Customer Support. Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you. Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer. If you have not yet provided the following information, please respond to this email with the following: Phone Number Model Number Serial Number Description of the question or issue about your generator If this is a power outage and your unit will not start, please call ************** and we can help. Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly: Frequently Asked Questions Operation Manuals and ******************************************** Bulletins www.westinghouseoutdoorpower.com Message History   (3 older messages wereomitted because of length limits. Please view the case online for the full message history.)

  Business Response

  Date: 05/15/2025

  Thank you for your continued communication.
  We understand the challenges involved in transporting a large generator, and we appreciate the effort you made to coordinate service. As outlined in our warranty policy, Westinghouse offers a three-year limited warranty: the first year covers both parts and labor, while the remaining two years cover parts only. Your generator was outside of the labor coverage period when the issue was reported on 4/16/24.
  That said, we still worked to assist by providing a nearby authorized service center and even offering to cover the first hour of labor as a courtesydespite the labor portion of your warranty having expired. Additionally, while it is the customers responsibility to transport the unit to a service center per the terms of the warranty, we remained in communication and did our best to support you through the process.
  At this time, the repair has been completed and your generator is ready for pickup at Teels Maintenance.

  Customer Answer

  Date: 05/15/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23311399
  
  I am rejecting this response because:  This response is just another example of how Westinghouse lies.  I just got off the phone with ****** at 05/15/2025 @ 3:20pm CST and the generator IS NOT READY as they have not even installed the Carb that didn't arrive until 3:30pm yesterday afternoon. This company isn't capable of telling the truth.  I can provide phone records if needed to prove that I called them after the business responded to this complaint saying the unit was ready.   
  
  Regards,
  
  **** *****

  Customer Answer

  Date: 05/28/2025

  I just wanted to update this complaint and say Westinghouse (****)  still as of today has not returned my request for a call and my generator as of today is still not fixed or ready for pickup. 

  Business Response

  Date: 05/30/2025

  We stand by our previous response and the actions weve taken to address this matter. We provided the necessary parts, including the carburetor, to ensure the generator could be repaired. The generator in question is no longer under warranty, but we went above and beyond our warranty obligations by supplying the part as a goodwill gesture.
  We acknowledge that the shops timeline for installation and communication may not have aligned with the customers expectations, but we fulfilled our responsibility to provide the parts for the repair. Since the generator is out of warranty, it is the customers responsibility to follow up directly with the repair shop for updates on the installation and status of the unit.
  We have made every effort to assist the customer within our means and continue to encourage the customer to work with the shop for any remaining steps regarding the repair.
  Thank you.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Westinghouse 3200 psi power washer and have only used it 6 times. It has been well maintained and kept indoors at all times when not in use. On the last use the oil taken started taking in water and overflowing with water and oil. It is still in its warranty period so I filed a warranty claim and the company took multiple weeks, asking for one item at a time and taking days to respond. At the end they said they would send replacement parts but labor and diagnostics were my responsibility. We then called and talked to a manager and they said this shouldnt have happened and they would escalate to one of their leads. We never heard back and then we called again and got the run around.

  Business Response

  Date: 05/06/2025

  Thank you for forwarding the customers concerns regarding their ******************** pressure washer.
  We appreciate the customer's loyalty to our brand and the care they have expressed in maintaining the unit. However, based on the issue described and the information provided, wed like to offer the following clarification.
  The most common cause of pump damage in pressure washers is improper winterization. To prevent the pump from freezing or corroding during storage, especially in colder months, it is necessary to:
  Ensure all water is drained from the hose and pump.
  Add RV (non-toxic) antifreeze or a pressure washer pump protector to displace any remaining water.
  Additionally, proper maintenance per the user manual is required to keep the product in good working order and within warranty guidelines. The customer indicated that the unit has been used approximately four times a year for 30 minutes per sessionabout 8 hours of total use. At this interval, the unit would require at least one oil change. The manual also calls for regular checks of the engine oil, the water inlet screen and gasket, and cleaning around the air intake and muffler. These maintenance steps were not mentioned in the customers statement.
  Given the information available and the unit being in the final year of its limited warranty (which covers parts but not labor), we have advised the customer to take the unit to an authorized service center for a proper diagnosis. While labor is not covered, any part determined to be defective due to manufacturing and not from maintenance-related wear will be replaced under warranty.
  As a gesture of goodwill, we are offering a one-time courtesy replacement of the water pump. Once the part ships, the customer will receive an email with tracking details. Weve also provided a link to our warranty policy for reference.
  We hope this resolution meets the customers expectations and reaffirms our commitment to quality and customer satisfaction.
  Sincerely,

  Westinghouse Outdoor Power

  Pressure_Washer_Limited_Warranty_2024_trilingual.pdf

  Customer Answer

  Date: 05/06/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23281794
  
  I am rejecting this response because: 

  I was not given the opportunity to comment on how the power washer was maintained. We live in southwest ******* so the comments about not winterizing the power washer are not accurate.  This power washer looks like new, has always been kept inside in a climate controlled garage, I have always used fuel with a stabilizer, and maintained the power washer according to the instructional manual.  This power washer has only been used a handful of times and should not have this problem already. In addition, the business doesnt even know that it is a water pump that is the problem so not sure why they would send a water pump. As they said in their response, this is still within the warranty period and should be replaced since it is due to a manufacturing defect. I am very disappointed in the quality of this product and would hope a reputable company like Westinghouse would stand behind their product. I also talked to someone at customer service that said with how this looks (I sent in a video showing how welll this has been maintained and how little it has been used) that this should not have happened and that they were assigning it to a lead but I never heard back. I am asking the company to stand behind their warranty and product as I am still within the warranty period and a manufacturing defect led to this issue. I am ok with a replacement unit or a refund but sending just a pump, when that hasnt even been confirmed as the problem, is not acceptable. In addition, it would cost me more to have this worked on than to buy a new one. I hope Westinghouse does the right thing for a loyal customer so I do not need to take my complaint to social media.

   

  Regards,
  
  *** ******

  Business Response

  Date: 05/08/2025

  Thank you for your continued communication. We appreciate your feedback and the opportunity to clarify our position.
  As stated in the Westinghouse Limited Warranty, your pressure washer is covered under a 3-year warranty:
  In the first year, both parts and labor are covered.
  During the final year where your unit currently falls, with approximately five months remaining parts only are covered.
  It is the customers responsibility during this phase of the warranty to have the unit taken to an authorized service center for a proper diagnosis. If the service center determines the issue is due to a manufacturing defect, we will provide the necessary replacement parts. If the unit is deemed non-repairable, Westinghouse reserves the right as clearly outlined in our Limited Warranty to repair or replace the unit at our discretion.
  Although the standard process requires a service center diagnosis and confirmation of a defective part, and this step has not been completed, we are willing to move forward with a one-time Out-of-Box replacement as a courtesy. This offer exceeds the requirements of our warranty and reflects our commitment to customer satisfaction.
  We will need to receive the original unit back before shipping the replacement. A ***** return label and detailed return instructions have been provided to assist you with the return process. Once the original unit is received at our warehouse, we will ship the replacement unit.
  Please understand that this decision is final, and no refund will be issued. The replacement unit provided will be fully inspected, tested, and certified to meet Westinghouses performance and reliability standards.
  Thank you again for being a Westinghouse customer.
  Sincerely,
  Westinghouse Outdoor Power

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a WPRX3400 Pressure Washer in June 2023. Every winter I keep my pressure washer in my heated basement with my other power tools. I follow winterizing steps per the machine's manual, and flush water out of the hose and pump after every use. On 3/20/25, a crack appeared in the pump while I was using the washer, causing the machine to depressurize and leak. I filed a claim, as parts are covered two years after purchase. At the same time I filed claims for the hose and handle, which had sprung leaks and broken respectively that previous fall. While the hose and handle were covered, the pump replacement claim was denied, stating that cracks in the pump are only associated with freezing breakage. When I called customer service, I explained that I am very aware and cognizant of the importance of winterizing the machine which is why I follow their instructions every time it gets cold, and after every use. I asked why they didn't question the hose tearing due to freezing, and the tech said that that because this particular part was expensive (a "next step up" part), that they do not provide replacements. I pointed out that their warranty did not distinguish between inexpensive and expensive. The tech said his supervisors said this damage could only have occurrred due to freezing. I have had this machine for 1.5 years, and I take it inside with me and winterize it, and dispute the claim that this happened due to freezing. I am seeking a replacement of the part that costs about $75.

  Business Response

  Date: 04/17/2025

  
  Thank you for reaching out and sharing your experience.
  We want to first acknowledge and appreciate the care you've taken in maintaining and winterizing your pressure washer. Proper storage and winterization are important steps that help ensure the longevity and performance of the unit.
  While our technicians initially determined the damage to the pump was consistent with freezing-related breakage, we understand your concern and have reviewed the situation further. As a gesture of goodwill and commitment to customer satisfaction, we will be replacing the pump for you.
  An order for the replacement pump has already been placed, and you will receive an email with tracking information once it ships. There is no further action needed on your part at this time.
  Again, thank you for your feedback and for choosing Westinghouse. If you have any additional questions or concerns, please don’t hesitate to reach out.
  Sincerely,
  
  Westinghouse Outdoor Power Equipment

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we got the generator to work once. we needed to use in Sept. but it would not start. called westinghouse they said get the battery checked we did and it was no good, westinghouse was sending new battery they said 21 days. I waited call again in oct. and they said they were sending battery. got the new battery 10/16. generator still did not work. called again the said try propane, we tried propane it still did not work, they they said new spark plug. 4 months of do this do that and still not working. then before they give me a name of a repair shop i had to send them a copy of the invoice. 3 days later they gave me repair place. now they had generator for a month and just called today 3/12/25 saying it was the start button that was broken. 5 months of warranty for a start button. now with playing threw their hoops the gas has gone bad and clogged the carbonator. This is westinghouse fault. if they let me take to get repaired within the first month this would not have happened. now repair place is going to charge me 195.00 plus. i feel westinghouse should pay this and credit me 5 months of my warranty. name of repair place is ******* **** ***** ************* ****** ** ************ THEY WILL TELL YOU SAME THING I JUST DID. PLEASE CALL THEM AND PLEASE HELP. IM 70 YEARS OLD AND MONEY IS HARD TO COME BY, and i have copd and heart monitor i HAVE TO HAVE POWER 24/7 CASE # ** ******

  Business Response

  Date: 03/13/2025

  
  I am writing in response to the complaint regarding the customer's generator repair and warranty concerns. We sincerely regret the inconvenience and frustration they have experienced throughout this process.
  After reviewing the case, we acknowledge the delays in troubleshooting and obtaining the necessary repairs. To resolve this matter, we have contacted the service center and confirmed that we will cover the cost of the repair invoice. Our goal is always to ensure our customers receive the support they need in a timely and efficient manner.
  We appreciate the customer's patience and value their feedback, as it helps us improve our processes. Please let us know if any further details are required to close this matter.
  Best regards,