Business ProfileforWestinghouse Outdoor Power Equipment

I have a brand new Westinghouse Outdoor Power Equipment ***** **** **** **** **** **** ****** ******** ********* (Cost $3,284.94) that has never started. It’s been five months. Here’s the timeline of events. Received 10/1923 Unpacked 10/26/23 Assembled 11/10/23 - Would not start Called Westinghouse Service Hotline on 11/12/23 - Ticket ********, was told I would receive a return call, no return call received - Called later in the day on 11/12/23, told I would be escalated for return call, no return call received - Called on 11/18, was told I would receive a return call, no return call received - Called on 11/19, asked for a new ticket, was told that my original ticket would be escalated, no return call received 11/20/23 - Gave up on calling Service Hotline, took generator to a Westinghouse Service Center ***** ***** ****** **** ****** *** ************* ** Approx 12/5/23 – Informed by ***** ***** ****** that that the Generator had a bad carburetor and that they contacted Westinghouse Approx 1/5/23 – ***** ***** ****** was Informed that Westinghouse had told them there was a back order on carburetors and it would not be shipped until early February Approx. 2/15/24 – Called ***** ***** ****** and was informed that no carburetor had been delivered and no communication had been sent, asked the representative at ***** ***** ****** to send another email to Westinghouse to get an update 2/28/24 – Checked with ***** ***** ****** and no carburetor had been delivered and no response to the email they had sent Westinghouse. ***** ***** ****** has been responsible and done their best with this problem. They did state that they n longer wan to be a Westinghouse Service Center due to their poor customer support. I paid $3,284.94 for a brand new generator almost 5 months ago and it has never started.